West Hills Chrysler Jeep Dodge

Appreciative for a positive experience! Car buying is usually stressful, but from the time I contacted Jay Powers at West Hills on line (who responded quickly and took the time to send me mu Car buying is usually stressful, but from the time I contacted Jay Powers at West Hills on line (who responded quickly and took the time to send me multiple videos and pictures), to meeting with my salesman, John Kielbasa (he patiently walked me through the new vehicle features - a 2015 Ram 3500) , to the actual purchase with Amelia Reisman (she has a great attitude!), my experience was outstanding! Thank you for your attention to detail and your kindness. And I couldn't be happier with the vehicle I purchased. West Hills will have my return business. Again, thank you, Dustin R More

Great service for a lady in distress! When I started my Jeep last Wed., the dash screen said "Service the transmission"! And all the lights were lit on the shifter, too! Not something I wa When I started my Jeep last Wed., the dash screen said "Service the transmission"! And all the lights were lit on the shifter, too! Not something I wanted to see on my very busy day. I called the service dept. @ West Hills, spoke with David Crawford. He said to bring it in, he also gave me an 800 # for towing, if needed. When I got there he'd already arranged for a rental car. Received a call from David Thur. AM, he said it needed a new shifter, which had been ordered. He said the Jeep would be ready on Friday by 2 or 3. When I got there about 3:30, my Jeep was ready, just some paperwork [there's always paperwork!] & I was out the door & on my way home by 4 PM. I live in Port Townsend, a 100 mile round trip, so do appreciate this efficiency. Carol H. More

Excellant experience in buying a car We went there for service, not looking to buy a vehicle. Then we ran into Chuck Gurno. He is someone who is very friendly and easy to talk with- he m We went there for service, not looking to buy a vehicle. Then we ran into Chuck Gurno. He is someone who is very friendly and easy to talk with- he makes you feel at ease (not only that but a fellow Packer fan). After some initial talks & haggling, we got into some serious negotiations. Chuck was so helpful in guiding us through the process. Chuck was joined by Joseph (Bauman?) whose friendliness contributed to the great experience as well. Then to add to the enjoyment, we worked with the finance guy Ron Pretti. What a hoot! He is another person who is so friendly, light hearted and funny. Anyone who is looking to buy a vehicle, go here & ask for Chuck & Joseph, and ask to deal finance with Ron. More

best service I've ever had Went to west hills and looked at 5 completely different vehicles from the dodge 3500 to a dodge dart. Chuck Gurno not only was patient with me but bec Went to west hills and looked at 5 completely different vehicles from the dodge 3500 to a dodge dart. Chuck Gurno not only was patient with me but became a friend in the process. I got every thing I wanted from them. And Rico answered great questions. I highly recommend going to west hills Chrysler Jeep and Dodge. More

Got more vehicle than I intended but stayed within my budget My sales rep was Frank Jeffers. He took the time to listen to what I had to say and he did all in his power to meet my expectations. Every other per My sales rep was Frank Jeffers. He took the time to listen to what I had to say and he did all in his power to meet my expectations. Every other person with whom I dealt at the dealership was personable, friendly and helpful. I would recommend dealing with this dealership to anyone I know. Thank you, James M. More

New Jeep Rubicon Purchase I stopped by to see what they had since I wanted something a little smaller than my Ford Superduty. I knew I wanted a newer Wrangler Rubicon. Very n I stopped by to see what they had since I wanted something a little smaller than my Ford Superduty. I knew I wanted a newer Wrangler Rubicon. Very nice and helpful staff showed me around and Joseph took us for a test drive in an Unlimited while my truck was being assessed. They worked up the numbers and I was pretty happy...so a couple hours after walking in the door, I was walking out in a brand new Unlimited Rubicon. PS - Make sure to double check yours comes with a trailer hitch / tow package as some, like I found out the hard way (the next morning), do not have it as a standard item. Parts are going to run another $300 bucks plus labor now that I noticed it. They window etch all their cars for security purposes which is nice....but they will pass along the $286 fee when you get the bill. They do offer a good maintenance package for oil changes if you buy them bundled at time of sale; one less thing to worry about later on. More

West Hills Chrysler Jeep came to the rescue. I just purchased a 2014 Jeep Compass, Wow what a experience. I am a disabled 58 year old guy. Head injury, really hard for me these days in the fast I just purchased a 2014 Jeep Compass, Wow what a experience. I am a disabled 58 year old guy. Head injury, really hard for me these days in the fast moving world. I keep up, but get overwhelmed easily. I was in a desperate situation. My car gave it up all at once with no warning. I live in a rural area near Bremerton but 30 miles from nearest town. I was at a loss as what to do. We went over a week stuck and carless. I had called another dealership and told them my situation. The dealership took my info told me they would work on a deal and that’s about it. I called them every day and they passed me from guy to guy with no real answers. All's I needed them to tell me is if they could get me in a car as I am on a fixed income. I was told to call at a certain time on a Wed. I called no one was there. That night my wife pulled up West Hills Chrysler jeep Dodge Ram on the internet and I got the phone number. It was 6 o'clock at night when Rico Catabay answered the phone. I told him my situation he said no problem he would get me in a car. The next day he picked me up at my house in the car I was originally looking at online. I was in disbelief, I thought what service is this? When we got to the West Hill dealership need less to say I was overwhelmed as it is big -- full of fantastic cars. I told Rico I was out of my element and he told me no problem he had me covered. The whole purchasing process was the best day I have had in a long long time, everyone was patient and friendly,and very accommodating. Its not easy dealing with things sometime when you have a head injury. I was treated with respect and in a totally professional manner. I drove away with a wonderful car, and a great payment. Rico and the crew at West Hills have restored my faith in people again. As of this date the other dealership still has not called me back. Thank You again Rico and the crew at West Hills Chrysler Jeep Dodge Ram we will recommend you to everyone!! More

smoken deal with service to match my salesman was great gave me excellent customer service his name is rico very smart about the dodge rams .with the large rebates and the dealer disco my salesman was great gave me excellent customer service his name is rico very smart about the dodge rams .with the large rebates and the dealer discount it was a smoken deal for me. and learned a lot about the rams by the time I left with my loaded ram and by the way all and all it was done in a short time for me less then three hours.i have gotten one new car one new truck and now my new dodge ram all from the west hill group .thank you the ram is so so cool. More

No pressure, no hassle, no doubt we'll be back!! Absolute top notch experience......From initial internet contact, sales, and streamlined purchase. We felt completely at ease and confident the emplo Absolute top notch experience......From initial internet contact, sales, and streamlined purchase. We felt completely at ease and confident the employees were all sincere, trustworthy, and professional. Assessing our needs, Ricardo had a vehicle ready for us to test drive when we arrived, and it was ultimately the car we bought! He nailed it the first time :) We will absolutely be back for future car purchases and maintenance. Doug and Lisa Sisk More

New Car New slaesman Upon arriving are West Hills the salesman shows up and starts the typical Hi, I am >>> how are You? What are you looking for? How can I help? I was a Upon arriving are West Hills the salesman shows up and starts the typical Hi, I am >>> how are You? What are you looking for? How can I help? I was a little taking back with this shark style attach and would suggests to all of them a slightly more relaxed approach. Next thing that really stand out to me is that our salesman would repeat information 2 and sometimes 3 times. Being nervous and new I think is what lead to this. So I would recommend that that salesman listen and retain a little bit of what they are saying a what I (the customer) is saying. I repeated the same answer several times as well. Over all my experience was good and I will return again. I would just caution the salesman to relax and don't push to hard even when the manger says to create a sense of urgency. If our salesman would have listened to his manager and pressured me harder I would have walked away. There is no rush, buying a car is a huge commitment that needs to be thought through and needs to be right for the customer. More