West Hills Chrysler Jeep Dodge

perfect 10 Chuck Gurno gets a 10 from me. Great truck buying experience throughout the whole process. Frank in finance was great also but please limit the poor Chuck Gurno gets a 10 from me. Great truck buying experience throughout the whole process. Frank in finance was great also but please limit the poor guy to 10 hours a day. Thank You Phil More

Fabulous car buying experience My husband and I bought a car today at West Hills and had a very pleasant car buying experience. Our salesman was John Mcloughlin and we really appre My husband and I bought a car today at West Hills and had a very pleasant car buying experience. Our salesman was John Mcloughlin and we really appreciated his informative, no pressure style. We were given a fair price out the door and felt we had a very good experience overall. I would suggest this dealership and salesman to anyone looking to buy a car. Five star experience. More

2014 Jeep Grand Cherokee John McLaughlin was our salesman and he was great. He was very patient and didn't put any pressure on us. I really appreciate that I never once heard John McLaughlin was our salesman and he was great. He was very patient and didn't put any pressure on us. I really appreciate that I never once heard the phrase "what can I do to make this deal today, right now?" (that is normally when I shut off at dealers) We even thought about it for a couple days. We drove 2 different Cherokees one was brand new and the one we purchased was barely used, no pressure either way, I liked that we chose our vehicle. My husband and I buy vehicle a lot (too often, almost yearly) and John goes on my top 2 salesman we have ever had. Amelia is always pleasant, I actually enjoy chatting with her as we sign papers she makes it easy with no real pressure to buy anything yet she does give all information needed to make a decision. My Negatives: trading in a Subaru was difficult because I love love love their service (carter Subaru), they give loaner cars for oil changes, they were friendly, nice and timely. Yet, Jeep does not give loaners, they only offer rentals, always run late and take forever to do anything. It was almost a deal breaker but really didn't want to buy an outback. I just wish Jeep would treat their customers better. My other negative is the length of time it takes to buy a vehicle, once we decided to purchase it took 4 1/2 hours! that is way too long. (our last car only took 15 minutes, honestly) Again I don't think Jeep has respect for their customers. More

2015 Jeep Cherokee Limited Lease I initially was looking at leasing a new Compass but my sales rep, Chad Bass, made me test drive a Cherokee Limited and I am so glad he did! He searc I initially was looking at leasing a new Compass but my sales rep, Chad Bass, made me test drive a Cherokee Limited and I am so glad he did! He searched high and low and found my dream vehicle with all the bells and whistles I wanted and then some! He gave me the most amazing deal that I couldn't say no and wouldn't want to. He went above and beyond for me and was so kind and patient and hardworking I knew that I wanted to repay his kindness so I put together a lovely gift basket for him and his wife. I would definitely recommend West Hills and Chad Bass to all my friends and family and anyone else who wanted a new or used car. More

This guy knew everything! We had a great experience today. We had a lot of questions for John, and he was eager to answer all of them quickly and accurately and was really pat We had a great experience today. We had a lot of questions for John, and he was eager to answer all of them quickly and accurately and was really patient with us, which was refreshing; as that had not been our experience at other dealers. It was awesome working with John!!! More

very good people. best auto buying experience I have had so far. everyone extremely friendly and helpful. worked with fairly new sales associate, finance perso people. best auto buying experience I have had so far. everyone extremely friendly and helpful. worked with fairly new sales associate, finance person, used car evaluator, parts man and internet manager. More