West Hills Chrysler Jeep Dodge

Super nice staff! Sierra and Mike were aawesome! Can't thank them enough for working with me. Sierra and Mike were aawesome! Can't thank them enough for working with me. More

This was a simple easy visit. Far better than anytime in the past. Thank you Far better than anytime in the past. Thank you More

So I have been battling with the thought of writing another 1 star review on West Hills Chrysler Jeep dealership (last one over 4 years ago), but I feel compelled to do so because something needs to ch another 1 star review on West Hills Chrysler Jeep dealership (last one over 4 years ago), but I feel compelled to do so because something needs to change when it comes to at least the finance department. Background is for the first time, my wife and I were set up to have not one, but two paid-off trade ins to get my wife her dream vehicle, which was a nice, lifted Jeep Wrangler. Nothing wrong with the Jeep, and my wife really loves it. The problem was being told by the finance manager that we would get funds back on a service contract cancellation. We didn't need the money, but with all the information in front of the finance manager, he said we would get money back. It was a very nice conversation we had with the FM, but it did take a few weeks to get our digital copy of our paperwork after the deal was done, and during the financing we talked about some additional services, but they were not presented as options, and because we were just riding high on having a dream vehicle, we were not focused on the fine-print, so that is on us. But I have never had extra items not be clearly explained, except during this purchase. We were not shown prices or asked if we wanted the extra items. Because they added all they did, but presented the same payments that we wanted, my wife and I didn't know we had all the extra until after we got the information from the bank on our loan details. I went to the FM that I signed with, and he did apologize for the confusion and admitted some blame, but all the extra stuff has still not truly been explained to me how it works. I was simply told that the departments that deal with those services would contact us, yet we have had the Jeep for over 2 months now with no contact from any body. We did get a message from the GM about wanting to explain why we were not getting the money back after our almost month of runaround we got before finally getting told that the mileage was too high on our trade-in. If we were told we might not get anything back, that would have not been a problem. Due to this being the second time in the last 2 vehicles that we have had some major problems with West Hills, we have decided to never purchase another vehicle from them, and we have been loyal to them due to this being my 8th or 9th vehicle from them in the past 20+ years in the area. Guess I will take my business across the water from now on. I also will never recommend them to anyone. If you work with them, read the fine-print! More

Very friendly and quick responses. Work was done well and vehicle returned quickly. Gave constant updates while vehicle was being worked on. Work was done well and vehicle returned quickly. Gave constant updates while vehicle was being worked on. More

Clean, courtious, efficient and thorough. They have complimentary snacks, coffee, water and tea. They also give military discount. They have complimentary snacks, coffee, water and tea. They also give military discount. More

Great service dept. Alex was excellent to work with. Kept me informed on what needed to be done Alex was excellent to work with. Kept me informed on what needed to be done More

Its always awkward walking into the service department at West Hills Chrysler Dodge. No one welcomes you or says well be right with you, you just stand there until one of the service reps calls you over. West Hills Chrysler Dodge. No one welcomes you or says well be right with you, you just stand there until one of the service reps calls you over. Austin assisted with my oil change today. He was very professional and got me in and out within the hour. Thank you Austin! More

The only reason I give this dealership one star is for their sales department. Their service department is absolute garbage. I brought my new vehicle into the dealership to have the oil filter housing loo their sales department. Their service department is absolute garbage. I brought my new vehicle into the dealership to have the oil filter housing looked at because it's leaking. Their technician said it was the oil filter being loose. I told him this is not the case at all and it needs to actually be looked at rather than scanned over. He chose not to. So when I went to pick it up I spoke with the service write about these facts. Also that it is the oil filter housing that is defective, not the oil filter being loose. I was told to call in and let them know if it starts leaking again. I did this 3 days later and included pictures with my response. I then spoke to their service manager who told me that he "can't do anything...." in the meantime, I have a new vehicle with 7100 miles on it, clearly under warranty, leaking more than it did when I went into the dealership. I asked if they would put the part on order and I would bring it in when it arrives....they said I would have to pay $300 to have this done. THIS VEHICLE IS UNDER WARRANTY!!!!!!!! More

Alex took great care of me keep me posted on the progress on my truck and answering all my questions he was fast and friendly on my truck and answering all my questions he was fast and friendly More

I was greeted as soon as I walked in. They even remembered my name. I could clearly see how busy they were, yet My oil change was done and I was on my way in less than an hour They even remembered my name. I could clearly see how busy they were, yet My oil change was done and I was on my way in less than an hour More