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West Hills Chrysler Jeep Dodge

Bremerton, WA

4.6
1,261 Reviews

900 W Hills Blvd

Bremerton, WA

98312

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Showing 1,261 reviews

October 17, 2024

My 2016 Ram has been serviced and repaired by this dealership since new. I have always experienced friendly and professional service. More

by ye36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex helped me today
Oct 17, 2024 -

West Hills Chrysler Jeep Dodge responded

Thank you for trusting West Hills Chrysler Dodge Jeep Ram with your 2016 Ram's service and repairs! We're delighted to hear that our team consistently provides friendly and professional care. We look forward to continuing this level of service in the future!

March 27, 2024

Service department has improved dramatically from the last time I was there. Service was done on time. When I tried to make an appointment in August for an oil change, they were 3 weeks out so I went els More

by crmredtop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Mar 27, 2024 -

West Hills Chrysler Jeep Dodge responded

We're glad to know that you've noticed the improvements in our service department at West Hills Chrysler Dodge Jeep Ram. We always strive for timely and efficient services, so it's great to see we hit the mark during your recent visit! Thanks for sharing this feedback with us.

February 04, 2024

Great service and and an excellent service advisor. Best experience I have had! The advisor was very professional More

by lasencio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kari Kelly
Feb 05, 2024 -

West Hills Chrysler Jeep Dodge responded

Lasencio, we're delighted to know you had a great experience with our service advisor at West Hills Chrysler Dodge Jeep Ram. Thanks for sharing your feedback!

February 01, 2024

All the employees, especially Colin are very helpful & courteous. All my concerns were addressed. Thank you! More

by Tita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Arper
Feb 01, 2024 -

West Hills Chrysler Jeep Dodge responded

We're glad to know that Colin and the rest of our team at West Hills Chrysler Dodge Jeep Ram were able to assist you effectively. Thanks for your positive feedback!

January 10, 2024

Alexander was superb, kept me informed like a pro, very professional and knew his job. More

by lllusn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikeala M. Is the best,
Jan 10, 2024 -

West Hills Chrysler Jeep Dodge responded

We're elated that Alexander welcomed you to West Hills Chrysler Dodge Jeep Ram with expertise! Thank you for the stellar review!

January 08, 2024

Mackenzie was very helpful and knowledgeable. Thank you for taking care of my Pacifica in the time you estimated. More

by It_consults
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
Jan 09, 2024 -

West Hills Chrysler Jeep Dodge responded

We're glad to know Mackenzie was able to assist you with your Pacifica at West Hills Chrysler Dodge Jeep Ram. We always aim for timely service! Thanks for the positive feedback.

December 28, 2023

Great experience. 2nd time purchasing from the dealership and would recommend to anyone. Good experience at the service department More

by A.McDermott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dallas Howell
Dec 28, 2023 -

West Hills Chrysler Jeep Dodge responded

We're delighted to know you had a great experience for the second time at West Hills Chrysler Dodge Jeep Ram. Thanks for recommending us and for your positive feedback about our service department!

December 23, 2023

I will not be returning to this dealership. We had a scheduled appointment for over a month only to drop the car off and not have it looked at for about 3 to 4 days before they even started any More

by 733B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie
Dec 27, 2023 -

West Hills Chrysler Jeep Dodge responded

I'm sorry to read about your recent experience with us. It's important that our customers feel their time is respected and it seems we fell short in this instance. We also understand the frustration regarding the air filter compartment situation, as well as any other inconveniences you experienced during your visit. Your feedback is valuable and I'd like to discuss this further if you're willing - please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Jeremy Clark - General Manager - 208-277-6371

Dec 28, 2023 -

733B responded

Jeremy, We appreciate your response and call. Hearing directly from you that you cared and appreciated our feedback is noteworthy. Based on your explanation of your errors and what you intend to do to fix things, you have convinced me to return to your business when my Jeep needs service. I also appreciate that you used our feedback in a training session with your employees. All businesses make errors, the best businesses learn and improve.

December 04, 2023

Mackenzie is very nice to me and doing great the mechanic to my Jeep .Thank to all of you .Great job !👍 More

by Rufina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
Dec 04, 2023 -

West Hills Chrysler Jeep Dodge responded

Rufina, we're so glad to know that Mackenzie and our team at West Hills Chrysler Dodge Jeep Ram were able to provide you with great service. Thanks for the shout-out! Safe travels in your Jeep!

November 29, 2023

I can’t say enough about the service I just received on my Ram3500. TC worked her magic to get me in sooner so I could get the recalls repaired on the truck and Colin was extremely helpful. His customer s More

by Peppermint68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Nov 30, 2023 -

West Hills Chrysler Jeep Dodge responded

We're so glad to know that TC and Colin were able to provide top-notch service for your vehicle at West Hills Chrysler Dodge Jeep Ram. Thanks for the shout-out! We appreciate you trusting us to get the job done!

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