West Herr Toyota of Williamsville

HORRIBLE. I wish I never bought a car from them. I was told I would be reimbursed for work done to my previous car (that I paid out of pocket for but was cove I wish I never bought a car from them. I was told I would be reimbursed for work done to my previous car (that I paid out of pocket for but was covered under warranty) and after two months of e-mails, calls, and visits in to follow up, I finally heard back from Dan Payne who apologized and said he would send a check immediately. While he did send a check, it was only for about 55% of what was owed. It has now been another three weeks of unanswered calls and e-mails. Once I signed the dotted line to purchase a car Dan Payne no longer showed any respect or care to uphold his promise. The salesman I worked with was delightful so it is a shame Dan Payne represents the company so poorly. So disappointed in the West Herr team for allowing something like this to happen. More

Like the car. Dislike the bad communication I have experienced. Have had to chase down information regarding auto body estimates, or have not been communicated wit Dislike the bad communication I have experienced. Have had to chase down information regarding auto body estimates, or have not been communicated with in the time I was told I would be ("I will talk with so and so tomorrow about this and let you know", nothing heard the entire day). I also had some work promised to be completed and dropping and picking up the car was a hassle - no one seemed to know where I was supposed to be, or who had my keys upon pick up. I assume I have a rare experience here, hence the mid range rating. Most people do not seem to have this issue. The minute I bought the car, it seems like effort to be clear has gone down immensely. I don't know what happened. More

They were fantastic attentive to my needs. Thank you so much for all that you guys did. I would recommend them to anyone. Thank you so much for all that you guys did. I would recommend them to anyone. More

So I have been enjoying, REALLY ENJOYING, my new Taco for the past 75 days. It is the first new vehicle I have ever owned. Everyone knows that the current market has its challenges. But I can honestly say th the past 75 days. It is the first new vehicle I have ever owned. Everyone knows that the current market has its challenges. But I can honestly say that from first contact up through vehicle delivery every promise made was a promise kept. They were honest, transparent, and very patient. In fact, they accommodated my desired delivery date due to a work scheduling issue - and I knew it would have worked out better for WH if the delivery would have been a day or two earlier. But it was all done cheerfully. Special thanks to JJ - my salesperson - who worked this deal "from across the street" (She is not on the Toyota side). I was exhausted from a rough deadline schedule when the truck arrived. I think she was more excited about the delivery than I was! Her enthusiasm made the day. Hat tip to all at WH. More

It was Outstanding service from very nice people, fully recommend to all my family and friends recommend to all my family and friends More

West Herr Toyota is a great place to buy a car. All staff involved in our buying a new vehicle were very professional and polite. Great work environment and special thanks to Hasan! He is a natural All staff involved in our buying a new vehicle were very professional and polite. Great work environment and special thanks to Hasan! He is a natural dealing with the public! Thank you Hasan! Mike and Victoria Flanders More

From the initial phone call to set up an appointment to the day I picked my TrailBlazer I was treated with professional, friendly service. My vehicle looks like the day I boight it! The collision shop at the day I picked my TrailBlazer I was treated with professional, friendly service. My vehicle looks like the day I boight it! The collision shop at West Herr is outstanding. Thank you Zach!! More

I noticed at about 1 hour 45 minute wait time my car in the garage was sitting there over 25 minutes with nobody attending to it. I ask a service rep and the said it will be ready in 5 MINUTES! It was AN the garage was sitting there over 25 minutes with nobody attending to it. I ask a service rep and the said it will be ready in 5 MINUTES! It was AND they never topped off the windshield washer fluid for the 3rd time in a row! They never seem to get it right! More

Appointment was on time efficient…. staff kept me informed. Service was great and pricing excellent staff kept me informed. Service was great and pricing excellent More

Service performed in timely fashion and was kept informed of progress. Brakes performed smoothly after job was completed. of progress. Brakes performed smoothly after job was completed. More