West Herr Toyota of Williamsville

Love my car I was car shopping and walked into this dealership on a whim. The woman at the front desk immediately provided a sales rep, George Cannon. He was so I was car shopping and walked into this dealership on a whim. The woman at the front desk immediately provided a sales rep, George Cannon. He was so knowledgeable, professional, and patient, that I ended up not getting the vehicle I *thought* I wanted, but rather another vehicle that I ended up loving so much more. After test driving several vehicles and as George got a feel for what I was looking for and needing, he put me in a Nissan Murano, which I am now so happy to call my own. I had been putting off buying a new car for three years, because, really, who enjoys car shopping? George helped make my car-buying experience easy and exciting. And West Herr's no-haggle policy made for even a more copacetic and low-anxiety experience as I do not prefer to be in the negotiator seat. I have been, and will continue, to recommend West Herr, and I will be back for my next vehicle. More

Pat Esposito continues to give exceptional service Purchased another car from Pat Esposito and she continues to make the car buying experience at West Herr one of the best that I have ever experienced. Purchased another car from Pat Esposito and she continues to make the car buying experience at West Herr one of the best that I have ever experienced. She is understanding, listens to my concerns, and has been very helpful to many of my family members and friends. I bought a new Rav4 and just love it. She talked me out of other SUV's and gave me all the reasons why Toyota is number one. Thank you Pat for sterring us right. More

Great Service I had a great experience with this dealership. Everyone, especially the sales person was very friendly and helpful. He found the perfect car and color I had a great experience with this dealership. Everyone, especially the sales person was very friendly and helpful. He found the perfect car and color I wanted and was very thorough going over every aspect of the sale, and the operation of my new vehicle. I would definitely recommend this dealership to family and friends. More

Unsure buyer I was in the market for a good reliable used vehicle and just moved to buffalo from North Carolina. I did a lot of research as to what I wanted. I di I was in the market for a good reliable used vehicle and just moved to buffalo from North Carolina. I did a lot of research as to what I wanted. I did not want a minivan. I went to 4 dealers in the area and all the sales people I dealt with kept showing me minivans. Then on a whim I walked into west herr Toyota and was approached by Anthony. He took the time with me and showed me a used highlander. I took it for a ride and when we got back to the dealership I did mention to him I had to discuss this with my husband and had to pick up my twins from school. He offered me to take the vehicle overnight. I did take it and the next day I purchased the vehicle. This was the best car buying experience this was the best experience I have had in a car purchase. My husband will be in the market for a car late next year, and we will definitely go back. More

Superior Service I have never been to a dealership and wrapped up a new car deal in less time. My sales person, Mike Uschold was AWESOME! The entire team was very fr I have never been to a dealership and wrapped up a new car deal in less time. My sales person, Mike Uschold was AWESOME! The entire team was very friendly and extremely knowledgable and gave me one of the nicest experiences of geting into my 2014 Rav4. I know where my future business will be. More

Excellent Experience I was taken care of by Patricia. She was knowledgeable and friendly and helped me get the car that I wanted! I have told everyone I know about her and I was taken care of by Patricia. She was knowledgeable and friendly and helped me get the car that I wanted! I have told everyone I know about her and the West Herr Toyota team!! More

Anthony Pupo and Tod Skinner As soon as I met Anthony Pupo my anxiety went away. Very easy to see he is a good person and I knew he was going to help me leave with best car for my As soon as I met Anthony Pupo my anxiety went away. Very easy to see he is a good person and I knew he was going to help me leave with best car for my price. Both Anthony Pupo n Tod Skinner were very patient with me, explained every detail, were honest with my situation because my personal position in my life I needed the best deal I could feel comfortable with. I even felt bad how hard I made Anthony and Todd work but they answered every question n showed me many cars n went out of their way to help me. In the end after handling hours of my questions n concerns both Anthony Pupo and Todd Skinner were not just able to find me a car BUT find me a car in my price range that far exceeded my expectations. Each time I turn the key to start my brand new Toyota Camry LE reminds me how hard both gentlemen worked for me. It is their hard work n a feeling I found two new friends that has earned my loyalty to West Hurt Toyota of Williamsville NY. I strongly suggest you go there and talk to Anthony Pupo before you go anywhere else. Tell them you seen a review by Carmelo Cappello and I'm sure they will remember because I was more than a happy customer when I left. I now consider myself apart of the West Herr Toyota of Williamsville family. More

Excellent Experience I was taken care of by Anthony. He was knowledgeable and friendly and helped me get the car that I wanted! I have been telling everyone I know about h I was taken care of by Anthony. He was knowledgeable and friendly and helped me get the car that I wanted! I have been telling everyone I know about him and the West Herr Toyota team!! More

Customer for life I suppose I should start from the beginning regarding my experience with WestHerr. I rolled into the Toyota dealership in Williamsville on my way home I suppose I should start from the beginning regarding my experience with WestHerr. I rolled into the Toyota dealership in Williamsville on my way home from a very long, exhausting day of car shopping in Orcahrd Park. I had a positive experience at the Chevy dealership and the Subaru dealership down there (shout out to John Camp at WestHerr Chevy) but just could not find a Chevy, Kia, or Subaru that I liked at my price point. Disappointed I stopped at an opposing dealership next door where I received bottom-of-the-barrel service. Needless to say, I was pretty worn out and ready to give in for the day, but, WestHerr Toyota Williamsville is literally on my way home so I said to myself "What the xxxx, let's check it out." Thank goodness I did. I was greeted by a very kind receptionist who asked what I needed and I told her what I was looking for. She placed a call over the PA to ask for the nearest available sales rep. That's when I met Mr. Anthony Pupo. Anthony was a distinct pleasure to work with the second I met him. I told him my needs: I wanted to lease a car for 200 dollars a month, zero down but my trade, decently fuel efficient, safe, and reliable. Anthony clearly new exactly what I was looking for. He walked me back to check out a Toyota Corolla LE. It was love at first sight. The car fit all my criteria, and then some. The backup camera, the sound system, and bluetooth capability were all cherries on top of the sundae. Our test drive confirmed what my eyes saw, it was the perfect vehicle for me. But, as Anthony ran me through all the features, my brain immediately said "There's no way we'll be able to get the terms you want." So we got back to the dealership and Anthony went to the office to run the numbers. I sat there expecting some bad news. It wasn't more than 10 minutes later that Anthony came strolling back over to his desk where I was seated. "Hey, hey, hey, we got you a car," he exclaimed. Then he put the offer sheet down in front me. $200.04 per month. $0 down except for my trade. No co-signer necessary (as a college graduate, that was a big deal). After a picked my jaw up off the ground, I asked him if he was serious. Indeed he was. From there (obviously I accepted the offer and was ready to drive the car off the lot) I was introduced to one of the sales managers who offered me an array of different options for additional coverage on the vehicle (scratch and dent insurance, anti-theft, tire protection, etc.). I was definitely interested in the scratch and dent because I know that things happen to cars, despite our best efforts. Unfortunately, the original price he quoted me to add on this feature pushed it just out of my price range. I expressed that, and sensing that I was being sincere, the manager (I wish I could remember his name. Matt Sims, maybe?) unleashed a fury of key strokes on his computer and presented me a new offer: $210.04 with the scratch protection. I was over the moon at this point. From there, I was brought back to Anthony, who walked me through all the papers to sign and initial, and informed me that between my trade and college grad discounts, my tax, title, first payment, and registration fees were all covered. A true sign-and-drive. I could not believe it. Anthony followed up with me immediately the next day to make sure I still loved my car, and checks in every so often just to make sure everything is ok. Not only that, he always asks about my girlfriend and family (my sister recently leased through WestHerr Ford). And, the dealership even sent me a referral check for my sister, despite her not going through Toyota. It's been just shy of six months with my vehicle and I still receive outstanding service from Anthony and the staff at WestHerr Toyota, and the service I received at other WestHerr locations was top notch. Rather than just talk the talk, Anthony and everybody at WestHerr walk the walk. If you're looking for a Toyota or Scion go see Anthony Pupo in Williamsville, and tell him Alex sent you. If a Toyota isn't your cup of tea, try any of the WestHerr dealerships. They will work their behinds off to make sure you get what you need, not what they want to sell you. More

Great experience I recently leased a Toyota corolla from this dealership. The salesman treated me with great enthusiasm, respect and honesty. Thank you to everyone tha I recently leased a Toyota corolla from this dealership. The salesman treated me with great enthusiasm, respect and honesty. Thank you to everyone that was involved. More