West Herr Toyota of Williamsville

Great place to buy a car, the whole dealership is run very well, a very good experience buying a new car from would tell anyone to go there very well, a very good experience buying a new car from would tell anyone to go there More

I liked Pat, not pushy. And I usually dont like woman car salesmen. Was pleased with my deal. I have had good experiences with west herr salesmen. Was pleased with my deal. I have had good experiences with west herr More

West Herr, especially Tom Bull, did a wonderful job in the sales transaction and going over the features of my new 2021 Rav. As always, I was very happy and satisfied with the entire experience the sales transaction and going over the features of my new 2021 Rav. As always, I was very happy and satisfied with the entire experience More

We dealt with Terra, extremely easy to deal with, transparent deal, no pressure. Very knowledgeable and helpful, friendly! Would go to Terra again for another car. transparent deal, no pressure. Very knowledgeable and helpful, friendly! Would go to Terra again for another car. More

This was our 2nd car purchased from George at West Herr. He is a pleasure to deal with from beginning to end. We knew exactly what we wanted, he had the car ready when I arrived. We have a 7 month old at ho He is a pleasure to deal with from beginning to end. We knew exactly what we wanted, he had the car ready when I arrived. We have a 7 month old at home my wife was not looking forward to going to a dealership. I picked up the car, took it home so she could check it out... we were able to work out a deal and picked up the car the next day. We really appreciate the accommodations made by MJ, George and West Herr. We are happy customers and will be back for sure! More

George went out of his way to find us trucks to look at and get them to the dealership so we only had to come one time. He was safe healthwise. He was very very helpful, very attentive, and very very knowl and get them to the dealership so we only had to come one time. He was safe healthwise. He was very very helpful, very attentive, and very very knowledgeable. He was a very nice man. It was quick in and out...24 hours and we were done with a great deal on a great truck! More

Disappointed I wasn’t treated like a customer who purchased 5 consecutive vehicles in an open market. Reasonable requests were dismissed and felt being taken advantage. Upsold. Financing. Registrati purchased 5 consecutive vehicles in an open market. Reasonable requests were dismissed and felt being taken advantage. Upsold. Financing. Registration. Unsatisfied overall. Won’t attempt to find out how warranty claims will go. Won’t be worth the effort to make a claim. More

Couldn't be a better experience buying a vehicle. After researching, I ended up on the phone with Josh Iannarelli, a sales & leasing professional at West Herr Toyota of Williamsville. I was on my way After researching, I ended up on the phone with Josh Iannarelli, a sales & leasing professional at West Herr Toyota of Williamsville. I was on my way to the dealership from Fredonia (an hour drive) to look at a 2014 Jeep Patriot. I knew what I wanted and I knew what I should/would pay for it. Josh got right down to business with me, letting me be in the lead, mostly only speaking when I inquired. He was honest, pleasant, and no extra xxxxxxxx. We negotiated, looked into my credit (excellent) and agreed on the deal that I wanted. At that point, he kept me posted on the process of paperwork/vehicle prep. I was told it would be a couple hours and it was, without any long period of not being kept informed of what was going on. There were no surprises. When I drove home, I discovered a transmission shutter. I contacted Josh, who immediately responded, assuring me they would take care of it. They did. The manager, Joe, and the service department all took good care of me in a respectful way. I'd be happy to return for more business. More

Dishonest Service I was very, very disappointed with my recent service visit to West Herr Toyota. My 2 1/2 year old car battery was dead, and it took some time before I was very, very disappointed with my recent service visit to West Herr Toyota. My 2 1/2 year old car battery was dead, and it took some time before it could even be jumped. When I brought it in to get the battery replaced, they tested it and said it was just weak and refused to replace it (even though it is under warranty), saying that it needed recharging. So what did they do? They just idled my car there for THREE HOURS before telling me it was ready. Why couldn't they just tell me to do this at home instead of having me sit in the waiting room around other people with a mask on my face for 3 hours?? Just another instance of car dealerships not being honest/straightforward with their customers... More

I don’t like the whole car buying process, and have spent several months researching the best deal in the area. That all changed when dealing with the folks at West Herr Toyota...in particular Adi Barak, Luk several months researching the best deal in the area. That all changed when dealing with the folks at West Herr Toyota...in particular Adi Barak, Luke Stewart, and Mike Mikulski!!! They gave me the best deal in the western New York area by far, put my worries at ease, and made the whole car buying process fast and painless in the purchase of a brand new 2020 Toyota Tundra. Everyone was extremely courteous and helpful from the nice lady who greets you at the front desk, all the way through to the point that I was driving off the lot in my new dream truck! I was so jaded from previous “sales games” from other area dealers, that I found myself constantly waiting for “catch” in the deal...but it never happened; that’s not the way they do business from what I can see. This is the only place to be if your in the market to buy/lease a new Toyota...period! Ask for one of the three guys I previously mentioned, and I can assure you that you won’t regret your visit to West Herr Toyota of Williamsville...as for me, they have a customer for life!!! More