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West Herr Toyota of Rochester
Rochester, NY
335 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 335 reviews
December 27, 2025
Had a phenomenal trade-in experience this past week and drove home in my third West Herr vehicle in a row. I sat down with Mike Tyson over at the Chevy location in Henrietta with no expectation that I coul drove home in my third West Herr vehicle in a row. I sat down with Mike Tyson over at the Chevy location in Henrietta with no expectation that I could afford the vehicle I wanted — in fact, the vehicle that I had hoped to see that day had been sold before my appointment — but he didn’t rest until he found me an even better fit. We crunched numbers right up until close that night and made it fit into my budget. I ended up taking it home the very next day after my test drive! Mike was super communicative and helped me get everything in order throughout a hectic pre-holiday workday, which ultimately resulted in the smoothest auto purchase experience I’ve ever had. I also want to shout out Steve from the Toyota location in Greece, who helped me make some wise decisions about the future health of my new vehicle. He was so friendly and kept it real with me. Now I have a shiny new-to-me vehicle to drive into the new year that I feel GREAT in, when I thought for sure I would still be searching. More
by tonydriscoll
Employees Worked With
Mike Tyson, Steve (marketing?)
December 26, 2025
The sales guy Joe Capozzi rescued the sale with professionalism as I had been looking for a Toyota Trd sequoia , they had one and Joe was responsive and knowledgeable. He was organized, sincere professionalism as I had been looking for a Toyota Trd sequoia , they had one and Joe was responsive and knowledgeable. He was organized, sincere and helped me through the process , I wouldn’t hesitate to refer anyone to him for the same result More
by Megatron
Employees Worked With
Joe Capozzi
December 19, 2025
West herr is great, Shane made the buying process easy. Their service staff has been great! Scheduling staff works hard to get you the appointment you want. Yes I would recommend them Their service staff has been great! Scheduling staff works hard to get you the appointment you want. Yes I would recommend them More
by Jkandra03
Employees Worked With
Derek
December 15, 2025
I am currently in the market for a used hybrid Highlander. After months of searching, I finally found one at West Herr Toyota in Williamsville. They transported the vehicle to Rochester for us to Highlander. After months of searching, I finally found one at West Herr Toyota in Williamsville. They transported the vehicle to Rochester for us to test drive, which we appreciated. The car was in excellent condition and a great option for our family of five. The salesman even allowed my husband to drive it to our home so I could test it myself, as car shopping with young children is difficult. I loved the vehicle and immediately put down a deposit. We were prepared to pay all cash—approximately $45,000—to complete the purchase. Despite this, the salesman strongly suggested we finance the vehicle instead, citing a “low” interest rate of 4.9%. My husband declined, and we proceeded with preparing the paperwork to finalize the sale. Unfortunately, during transport, the windshield was damaged. While this was disappointing, we understood that windshields are replaced every day and were more than willing to wait weeks—or even months—if necessary for the repair. That’s when things took a surprising turn. We received a call informing us that West Herr would rather send the vehicle to auction than replace the windshield and complete our sale. Our deposit was refunded, and just like that, our family was left without a vehicle. In the same conversation, we were then told about brand-new vehicles they had available—again with “low interest rates.” I am shocked that West Herr chose to turn away an all-cash buyer over a straightforward repair and instead push financing and new inventory. The entire experience felt dismissive and misleading. For comparison, we purchased a brand-new Toyota Sienna from Hoselton just over a year ago and had an excellent experience from start to finish, with no issues in sales or customer service. I will never return to West Herr Toyota, and I strongly caution others: buyer beware More
by ldailey85
Employees Worked With
Unknown
December 12, 2025
Chris Thomas was awesome! Great experience with all aspects of the purchase. I definitely recommend West Herr Toyota and Chris. Great experience with all aspects of the purchase. I definitely recommend West Herr Toyota and Chris. More
by Hendersonm750
Employees Worked With
Chris Thomas, JJ Vandersitine, Kimmy
October 24, 2025
West Herr Toyota on Ridge Rd, Greece, NY is fantastic. We recommend their sales and service dept. Top notch people. They are customer focused and professional. Kudos@ We recommend their sales and service dept. Top notch people. They are customer focused and professional. Kudos@ More
by Johnco55
Employees Worked With
Alen.
October 20, 2025
Very friendly. Professional. Nice to do bussiness with. I would come back again. The sales person was wonderful. Everything was great Professional. Nice to do bussiness with. I would come back again. The sales person was wonderful. Everything was great More
by Jimc001
Employees Worked With
Lorie and Rachel
