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West Herr Toyota of Rochester

Rochester, NY

4.7
330 Reviews

4374 Ridge Road West

Rochester, NY

14626

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Showing 330 reviews

December 12, 2025

Chris Thomas was awesome! Great experience with all aspects of the purchase. I definitely recommend West Herr Toyota and Chris. More

by Hendersonm750
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Thomas, JJ Vandersitine, Kimmy
November 30, 2025

They took care of me the day before Thanksgiving, very quick service and covered what they could on extended warranty. More

by Jasonericlund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Amberge
October 24, 2025

West Herr Toyota on Ridge Rd, Greece, NY is fantastic. We recommend their sales and service dept. Top notch people. They are customer focused and professional. Kudos@ More

by Johnco55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alen.
October 23, 2025

Kyla at West Herr Toyota is the best! Very friendly and knowledgeable about all services. More

by Mjp14464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla
October 20, 2025

Very friendly. Professional. Nice to do bussiness with. I would come back again. The sales person was wonderful. Everything was great More

by Jimc001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorie and Rachel
October 13, 2025

My lease/purchased recently went in for my first service/maintenance/inspection as owner. W-H Toyota Rochester are the BEST. Even waiting was in a timely manner for all my requested items to be comp More

by dwelsh69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Tech and Allen
October 06, 2025

Service was quick and finished in a quick time. This left me with time to complete my other appointments I had to make. Everyone from the attendant who took my vehicle, the service writer, the wait More

by EARSK9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Petrie
October 04, 2025

My car was in and out in no time. I was pleased with the updated waiting area, very nice. My questions were answered and I look forth My next service appointment. More

by hforeman49
Recommend Dealer
Yes
Employees Worked With
Very professional
September 27, 2025

My experience was very good, Shane was a good salesman who made the process easy and quick More

by T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane
September 11, 2025

We bought a new one av4 yesterday and the best experience ever buying a car ask. For lorie the best sale person ever and that was at west here. More

by Parmaporter2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorie terena
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