Back

West Herr Toyota of Canandaigua

Canandaigua, NY

4.8
173 Reviews

2435 Rochester Rd

Canandaigua, NY

14424

Directions

By Type

Showing 173 reviews

August 05, 2021

Salesman Ryan Phillips at Toyota of Canadaigua was exceptional to work as I purchased my new car. He was knowledgeable and very responsive to all my questions and concerns. He made purchasing the ve More

by cadams007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Phillips
July 14, 2021

Chuck is fantastic, had a great time working with him to find the perfect vehicle. Would definitely refer others here! It has been a pleasure working with their team. More

by Ciara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck
June 16, 2021

The salesman Josh Hine put me at the center of his world. I needed a car and he found a car with a great deal. More

by Yudancha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike and Cassandra
April 07, 2021

The sales team was very professional and respectful. We have been buy Toyota’s for many years. The quality and dependability never disappoints. We look forward to many happy miles to come. More

by Wayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Phillips
March 31, 2021

Katelyn O'Neil went above and beyond to get my girlfriend into a brand new Jeep. I highly recommend her. She’s the best of the best! -Dalton Bean More

by dcbean18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn O’Neil
March 30, 2021

Working with Katelyn to find my brand new Tacoma was a great experience. The whole team at West Herr is amazing and I look forward to working with them again! You won't regret going to West Herr to find y More

by Craigs1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn O'Neil, Brandon Easton
March 13, 2021

I have always purchased Toyota cars. I started shopping at my local Toyota dealer and left disappointed. I drove to West Herr LeBrun Toyota and they went above and beyond to accommodate me. The sales staf More

by LyndaDobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Skidd, Josh Hine
January 28, 2021

Buying my Toyota 4Runner from West Herr LeBrun Toyota was The best car buying experience I’ve ever had!Rasheem Harris was great. He wasn’t pushy. He was honest and matter of fact. No gimmicks. I love my new More

by Marj Frederick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rasheem, Brandon
October 30, 2020

Jeff Holtz and Cass Galusha made the transaction to my new 2021 Corolla as smooth as silk. As an eighty-two year old, I've been involved in many Auto Showroom Arm wrestles, but that wasn't my experience h More

by patandlilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Holtz and Cassie Galusha
October 21, 2020

Highly advise to not purchase an extended warrant from this dealer. Created 2 leans against the title, 1 correct and 1 fake. Dealership did not accept ownership of said mistake, and stated another dealer More

by Lori T.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Witter, Steve Lebrun
Nov 09, 2020 -

West Herr Toyota of Canandaigua responded

Hello Lori T., We apologize you had this experience. To be clear, I have never received a voicemail of your concern, nor you wanting me to return a call. It appears an incorrect lien may have been placed on the title as there would be nothing for us to gain in this situation. Clerical errors can happen at times which may have happened in your situation. We have been in a similar situation with a customer having an incorrect lien on their trade-in title, from another dealership. We simply called the incorrect lien holder and had a lien release sent to us with one phone call. Please reach out to me at 585-394-5280 if you still need assistance. Steve LeBrun

...
9
...