West Herr Toyota of Canandaigua

Worst experience shopping for new car EVER Dealt with chuck whiting wasted time trying to get a deal on a new RAV4 Never go there again. He and boss don't negotiate any good deals or discount Dealt with chuck whiting wasted time trying to get a deal on a new RAV4 Never go there again. He and boss don't negotiate any good deals or discounts. I also walked out door very frustrated with double talk. Victor resident More

Salesman said price was the msrp - no "deals" offered After test driving the 2016 Camry LE in my favorite color, I was ready to buy. Salesman Chuck remembered me from my two previous purchases in past y After test driving the 2016 Camry LE in my favorite color, I was ready to buy. Salesman Chuck remembered me from my two previous purchases in past years. When I asked him "how much," he gave me a printout with the msrp of $24,130. He never said one word about the Toyota discount or any dealer discounts. When I said that I was not ready to buy at $24,.130, Chuck merely said that if I could find a better deal someplace else, (and implied that I would need the offer in writing), that he would meet that price. I said OK out loud, but mentally, was thinking "why would I do all that work with another salesperson, and then come back and give the sale to Chuck?" He let me walk out of the dealership never mentioning a lower price. I found this treatment very insulting. I will never go back to LeBrun in Canandaigua, NY. More

Service department is horrible I bought a new car from here in 2013. The car buying experience was fine, it's the service department that makes this place awful. Everytime I have br I bought a new car from here in 2013. The car buying experience was fine, it's the service department that makes this place awful. Everytime I have brought my car there for them to fix an issue I have to bring it right back because they never fix the problem or do it half assed. My ac line was blocked and it left a pool of water on the floor of the front passenger side. They unblock the line but left the water on the floor of the car!! I took it in because something rattles inside the door. They greased the hing and told me it was fixed, which of course it wasn't because the problem was inside the door and not with the hing. When I try to explain this they look at me like I'm speaking another language. Just last week I brought the car in because of rust on the back end under a molding and I wanted to see if it would still be covered under the warranty. It wasn't which is fine, but the service manger said they would take off the molding to buff off the rust and wax it. Great! I dropped it off Thursday and when I picked it up on Sunday it wasn't done. The molding wasn't remove the rust was still there. The did wax around the molding and washed my back tires! Gee thanks! I called the service manger, he had me bring the car back in and gave me a loner. The I picked up my car I checked under the molding, and the rust was gone and all was well in the world,until then next morning! I went to get something out of the back of my car and whatever they use to wax the car with was splatter all over the back of my car. All over my stuff, some of which I had to just throwaway! I absolutely hate Lebrun toyota! More

Fabulous Experience! i recently leased a 2015 RAV 4 from LeBrun Toyota in Canandaigua, NY. Since this was my first lease and my first new vehicle in almost 10 years, I was i recently leased a 2015 RAV 4 from LeBrun Toyota in Canandaigua, NY. Since this was my first lease and my first new vehicle in almost 10 years, I was a bit unfamiliar with the leasing experience and the technology advancements with Toyotas. But, Steve LeBrun and his staff educated me not only on the lease process, but also on all of the wonderful new technology that I just love! This was also my first SUV, so there was a bit of a learning curve and adjustment, but my salesperson, Dean, and the sales manager, Jeff, made the process easy to understand. I love the customer service that LeBrun Toyota provides.from sales to service to the F&I dept. and office staff, everyone is very friendly and professional. The best dealership I ever dealt with! More

Don't bother going here. Dealt with an inexperienced salesperson when I bought my car and then a negative experience with a service advisor. Not impressed with th going here. Dealt with an inexperienced salesperson when I bought my car and then a negative experience with a service advisor. Not impressed with their lack of customer service. More

My experience had been with their fantastic service department, but I did not think to rate them earlier. My first with sales has been equally good. Even though I was not able to buy the new car th department, but I did not think to rate them earlier. My first with sales has been equally good. Even though I was not able to buy the new car this year, LeBrun's staff, and especially Nicholas, were very helpful, professional and understanding when the private sale of my old Avalon did not go through. I certainly will return when I'm ready to buy. (I also think it's a shame that one particular unreasonable negative rating can influence the overall rating of such a good dealership. I hope more feedback will soon counteract that.) More

It was a wonderful experience buying my car from Lee's Toyota. I was impress the way I was greeted at Lee's Toyota. The sales man Rafael was corteous and professinonal. I had visited several cars deale Toyota. I was impress the way I was greeted at Lee's Toyota. The sales man Rafael was corteous and professinonal. I had visited several cars dealership looking for my best price and financial options, Rafael was very patient to show me all the different models and option packages, also he explainned me about the safety of the rav4. which is rated the best small SUV in the market. Rafael was so confident about his product that convinced me that I was making the best decision. Rafael was straight forward and answered all my questions. Buying my Rav4 at Lee's Toyota was a very easy processand Taking delivery was very quick. At delivery, my car was ready so was my paper work. Rafael intoduced me to the parts and service department which was a sorpice for me that evrything in under one roof. On delivery Rafael set me the first service appointment and explainned me all about the Toyota care program. I say with confidence buy your car at Lee's Toyota! More

I have visited LeBrun 4 times in 13 years to buy a new car. I have never gotten a decent proposal from them for a new car. Last time was a week ago 8/18/2012. The price that they gave me was beaten by 900 car. I have never gotten a decent proposal from them for a new car. Last time was a week ago 8/18/2012. The price that they gave me was beaten by 900 dollars by Dorschel Toyota in Rochester and their clear pricing. I cannot recommend that anyone buy a new car here. And it is a waste of time to try. More

Toyota is a great brand and LeBrun gives a fair deal. A little out of the way, but if you do your research you can work a good deal and feel good about it. and LeBrun gives a fair deal. A little out of the way, but if you do your research you can work a good deal and feel good about it. More

Worst dealer ever!!!!! went there with a vehicle that was worth 15 or 16 thousand for trade in value and they offered me 6 grand for it, and you know they will sell it for 20 and some change...I CANT BELIEVE worth 15 or 16 thousand for trade in value and they offered me 6 grand for it, and you know they will sell it for 20 and some change...I CANT BELIEVE that they would want to rob me like that. the appraiser guy for the used cars is a real TOOL DUCHBAG!! and acts like one too, especially behind your back..DONT WASTE YOUR TIME THERE!! they have no intentions on making things work... no call back nothing WORTHLESS!!!! CROOKS!!!!!!!!!!!!!!!!!!!!!!! More