West Herr Toyota of Canandaigua

unable to schedule service I called on June 16th at 1:30PM to schedule service for my 2013 Highlander. I requested to be transferred to the service department. "Sarah" put I called on June 16th at 1:30PM to schedule service for my 2013 Highlander. I requested to be transferred to the service department. "Sarah" put me on hold. I was on hold for a few minutes without anyone picking up. Hung up and redialed and told Sarah that no one picked up. That I needed to schedule service. she said something about paging someone and transferred me again. After another few minutes on hold I hung up. Called a local service shop and scheduled them to service my vehicle!! More

Astonishing!! Just the absolute best car buying experience I could have possibly asked for!! Matt at LeBrun was so incredible to work with! He made sure I was total Just the absolute best car buying experience I could have possibly asked for!! Matt at LeBrun was so incredible to work with! He made sure I was totally satisfied every step of the way. I never knew buying a car could be so easy and enjoyable! Thanks LeBrun!!! More

Out of State Deal My expierience at Lebrun was hassle-free and customer-friendly. I purchased a 4Runner TRD Pro while working with Andy Lockwood. The majorty of the d My expierience at Lebrun was hassle-free and customer-friendly. I purchased a 4Runner TRD Pro while working with Andy Lockwood. The majorty of the deal was worked out over the phone as I reside in Pennsylvania. Andy and Lebrun were very accomodating and trustworthy during our "long-distance" relationship. Once in Canandaigua, all the verbal agreements were upheld and the transaction went smoothly! I left a very happy customer. More

purchase of fourth tundra we have purchased 4 tundra trucks and each purchase has been treated fairly. each transaction went smoothly. staff is organized and can answer questi we have purchased 4 tundra trucks and each purchase has been treated fairly. each transaction went smoothly. staff is organized and can answer questions. the last two trucks had to be brought to dealership and they were found and available quickly. we have dealt with Lee Eddington on all purchases More

exciting and simple I am very pleased with my purchase of my Toyota Prius. I had the privilege of working with a gentleman named Austin Keegan. He was very patient and kn I am very pleased with my purchase of my Toyota Prius. I had the privilege of working with a gentleman named Austin Keegan. He was very patient and knowledgeable when I asked my many, many questions. He even gave me tips on how to get the best MPG and what the features that were new to me meant. Again, thank you for having kind and well-informed staff! Very pleasant buying experience. More

2 New vehicles in 8 months I buy a new vehicle every 3 - 4 years so I have dealt with a good share of dealers. My wife and I wanted another minivan (our 7th) and only considere I buy a new vehicle every 3 - 4 years so I have dealt with a good share of dealers. My wife and I wanted another minivan (our 7th) and only considered Toyota and Honda. No local dealers so we have to go to Auburn (15 miles) or Canandaigua (25 miles). With only dealer experience in Auburn, I tried LeBrun Toyota, even though it's farther away. I have never had an easier buying experience - we purchased a Toyota Sienna, the top rated minivan. With the internet today, you can do some research and understand a range that you should be paying and what your car is worth. I found the owner and staff at LeBrun Toyota to be accommodating, pleasant, and fair. The entire buying and delivery process was quick and efficient; the staff was patient and knowledgeable - so much so that I bought a Camry 8 months later. The Toyota brand delivers dependability; LeBrun Toyota does the same. More

Best experience ever This was my first experience buying a car. I was extremely nervous and unsure about the whole process and I am not someone that knows much about cars. This was my first experience buying a car. I was extremely nervous and unsure about the whole process and I am not someone that knows much about cars. Matt Casselbury was the dealer that helped me from start to finish and made it an easy and worry free process. He knew I was stressed and remained patient, helpful, answered all my questions, and made feel comfortable through the whole process. I didn't feel pressured at all. Multiple other dealers as well as Mr. Lebrun, and Jeff Holtz came out to congratulate me on my car purchase and were so nice. The environment was friendly and comfortable and I would totally recommend the dealership and the dealer who helped me, Matt Casselbury. I have already sent my family to this dealership and to work with Matt in their own car purchases! More

No customer service! I recently inquired on Lebrun's website about a president's day offer I saw advertised on tv and asked if the offer was good on other models. I never I recently inquired on Lebrun's website about a president's day offer I saw advertised on tv and asked if the offer was good on other models. I never got a response. After waiting a few days, I got fed up so my husband and I ended up buying a Highlander from another Toyota dealer in Rochester. I sent a second e-mail to LeBrun and told them that I bought another vehicle because of their poor customer service and they still didn't respond. Not responding only made things worse. Whoever handles your website inquiries should be fired! It makes you wonder how many other sales they've lost. More

Best buying experience I've purchased 10 or so new cars over my life, and I never had such a simple buying experience as I did with Matt. I called him told him what I wanted I've purchased 10 or so new cars over my life, and I never had such a simple buying experience as I did with Matt. I called him told him what I wanted and the next night I went in signed only a few paper and drove off with my Scion IQ. Its been a couple days now and I love the car, but today Matt called me just to ask if everything was good. That was cool of him. Thanks Matt More

Exceptional Experience I recently leased a 2016 Toyota Camry from LeBrun Toyota in Canandaigua, NY. My salesperson was Brandon. This was my first lease experience and I h I recently leased a 2016 Toyota Camry from LeBrun Toyota in Canandaigua, NY. My salesperson was Brandon. This was my first lease experience and I had no idea what was involved. Brandon took his time explaining how the leasing program works and answered the many questions I had with patience and understanding. I never felt rushed or pressured to close the deal. On the test drive Brandon explained every feature and of the technology, at times answering my same questions more than once! While going through this process, Brandon was honest and professional. He made me feel as comfortable as if I were taking to a member of my family. Since that time Brandon has followed up with me by phone asking how my Camry was running and if I have any other questions. The Office Manager I met with to finalize paperwork was very friendly and personable. She reviewed all final paperwork with me again until I understood everything. I would highly recommend LeBrun Toyota and will work with Brandon to lease another Toyota when my current lease ends. More