West Herr Toyota of Canandaigua

Service doesn't care I had called to ask about some work on my Camry. I am not a regular customer of LeBrun's, but since they are in Canandaigua, I thought it would be con I had called to ask about some work on my Camry. I am not a regular customer of LeBrun's, but since they are in Canandaigua, I thought it would be convenient and was hoping to get in that day.. I spoke to Dan who seemed to not be that knowledgeable about the issues I was having with my car. He kept on saying 'yup' on the phone. He spoke quickly and did not seem interested or knowledgeable about my service issues. He said he would call back if they were able to get me in, but I never heard from him. I called again and again was given Dan. He said they were too backed up and that maybe I should consider taking my car somewhere else because they couldn't get me in. Ok, I did. But, I cannot believe that a dealership has someone working for them who lacks such professionalism and customer service. He made me feel like I was a major inconvenience for him and didn't even offer an apology. I will never go to LeBrun again and will not recommend them to anyone. Very poor customer service. More

Straightforward and low stress Tyler Cretelle made this experience a breeze. I had a very specific 4Runner that I wanted and they came through and made the terms exactly what I was Tyler Cretelle made this experience a breeze. I had a very specific 4Runner that I wanted and they came through and made the terms exactly what I was looking for. Other dealers in the area promised the moon, switched vehicles on me, pressured me, but Lebrun did none of the above. I was in a hurry, so they expedited all the paperwork and got me in and out in a flash. 10 out of 10 experience. More

Great Experience My experience at Lebrun Toyota could not have been any better. I worked with Tyler Cretelle in sales. Tyler impressed me in many ways. The usual heada My experience at Lebrun Toyota could not have been any better. I worked with Tyler Cretelle in sales. Tyler impressed me in many ways. The usual headache of a process went so smooth thanks to not only him, but everyone that worked as a team at Lebrun. I recommend everyone to this honest, friendly dealership. You will not be disappointed! More

Greatest Truck buying experience !I've ever had. I want to thank Tyler Cretelle (salesman) and Mr Lebrun They worked above and beyond my expectation making this new truck deal happen. They kept there I want to thank Tyler Cretelle (salesman) and Mr Lebrun They worked above and beyond my expectation making this new truck deal happen. They kept there promise on every thing we talked about before it was ordered and after it arrived.It truly was the best buying experience I've ever had in buying. A new truck. Thank You Tyler and mr Lebrun More

unable to schedule service I called on June 16th at 1:30PM to schedule service for my 2013 Highlander. I requested to be transferred to the service department. "Sarah" put I called on June 16th at 1:30PM to schedule service for my 2013 Highlander. I requested to be transferred to the service department. "Sarah" put me on hold. I was on hold for a few minutes without anyone picking up. Hung up and redialed and told Sarah that no one picked up. That I needed to schedule service. she said something about paging someone and transferred me again. After another few minutes on hold I hung up. Called a local service shop and scheduled them to service my vehicle!! More

Astonishing!! Just the absolute best car buying experience I could have possibly asked for!! Matt at LeBrun was so incredible to work with! He made sure I was total Just the absolute best car buying experience I could have possibly asked for!! Matt at LeBrun was so incredible to work with! He made sure I was totally satisfied every step of the way. I never knew buying a car could be so easy and enjoyable! Thanks LeBrun!!! More

Out of State Deal My expierience at Lebrun was hassle-free and customer-friendly. I purchased a 4Runner TRD Pro while working with Andy Lockwood. The majorty of the d My expierience at Lebrun was hassle-free and customer-friendly. I purchased a 4Runner TRD Pro while working with Andy Lockwood. The majorty of the deal was worked out over the phone as I reside in Pennsylvania. Andy and Lebrun were very accomodating and trustworthy during our "long-distance" relationship. Once in Canandaigua, all the verbal agreements were upheld and the transaction went smoothly! I left a very happy customer. More

purchase of fourth tundra we have purchased 4 tundra trucks and each purchase has been treated fairly. each transaction went smoothly. staff is organized and can answer questi we have purchased 4 tundra trucks and each purchase has been treated fairly. each transaction went smoothly. staff is organized and can answer questions. the last two trucks had to be brought to dealership and they were found and available quickly. we have dealt with Lee Eddington on all purchases More

exciting and simple I am very pleased with my purchase of my Toyota Prius. I had the privilege of working with a gentleman named Austin Keegan. He was very patient and kn I am very pleased with my purchase of my Toyota Prius. I had the privilege of working with a gentleman named Austin Keegan. He was very patient and knowledgeable when I asked my many, many questions. He even gave me tips on how to get the best MPG and what the features that were new to me meant. Again, thank you for having kind and well-informed staff! Very pleasant buying experience. More

2 New vehicles in 8 months I buy a new vehicle every 3 - 4 years so I have dealt with a good share of dealers. My wife and I wanted another minivan (our 7th) and only considere I buy a new vehicle every 3 - 4 years so I have dealt with a good share of dealers. My wife and I wanted another minivan (our 7th) and only considered Toyota and Honda. No local dealers so we have to go to Auburn (15 miles) or Canandaigua (25 miles). With only dealer experience in Auburn, I tried LeBrun Toyota, even though it's farther away. I have never had an easier buying experience - we purchased a Toyota Sienna, the top rated minivan. With the internet today, you can do some research and understand a range that you should be paying and what your car is worth. I found the owner and staff at LeBrun Toyota to be accommodating, pleasant, and fair. The entire buying and delivery process was quick and efficient; the staff was patient and knowledgeable - so much so that I bought a Camry 8 months later. The Toyota brand delivers dependability; LeBrun Toyota does the same. More