West Herr Toyota of Canandaigua

I use to trust Toyota but to any more I left with my tires l I use to trust Toyota but not anymore because I had a water pump put in for 500.00 dollar and my car was low in air in two tires you think they would I use to trust Toyota but not anymore because I had a water pump put in for 500.00 dollar and my car was low in air in two tires you think they would have said something . I own 3toyota Slavonic and a Camry in which I have them service there for year and now can’t trust them .This will be my last Toyota .what made me upset I had my car told and made appointment for 9am called x2 to check on the progress was told they haven’t got to it then at the end of the I get a call around 250 to say what I had already told them . And they they had all the parts on head but it won’t be ready until the next day so that is why I’m saying poor service I been a loyal customer for many years just very disappointed .maybe it’s the staff not sure😢😢😢😢 More

Very nice Mr:Dean Wasson was very nice and is a good sales person.very please with him thank you for everything.and we continue be at lebrun Toyota. Mr:Dean Wasson was very nice and is a good sales person.very please with him thank you for everything.and we continue be at lebrun Toyota. More

frame inspection and rust proofing. Had an appointment due to the Toyota Tacoma frame recall for inspection and rust proofing Wednesday at 9:00am. Was supposed to be done by 4:00pm in th Had an appointment due to the Toyota Tacoma frame recall for inspection and rust proofing Wednesday at 9:00am. Was supposed to be done by 4:00pm in the afternoon, (wasn't). Told they ran into problems and it would take till 4:00pm Thursday, (still not done). Told I could come back at 7:00pm that night due to the fact they have late hours on Thursday and it would be done then, seeing I live 30+ miles away, I told them I'd be back Friday. Back Friday morning and it's still not done, told be done in 20 minutes, an hour later I did finally get my truck back. Then job was free under recall, but after you craw under and see the work done, it should have been free. What a mess. Super thick in some areas, very little spray in others and none in some spots. Spray is all over everything, why didn't you just change the frame? It'll happen anyways, cause we both know, (Toyota and me) that this crap job isn't going to work and I'll be back for a frame in time anyhow. Very poor work, first time for lebrun Toyota since I've had my truck. Worst time to screw up though. Trucks kinda need their frames. I should be called back, given a new frame and the mess cleaned up in my opinion, but I'll probably have to live with it till the frame rotts, before they do the right thing. Bruce Gleason. More

Great experience Dean was a wonderful man to work with. Very knowledgeable, attentive, and upfront. I’ll recommend Dean and LeBrun Toyota to all my friends and family. Dean was a wonderful man to work with. Very knowledgeable, attentive, and upfront. I’ll recommend Dean and LeBrun Toyota to all my friends and family. I appreciate all he could do for me. More

Friendly , informative, no pressure Service very good, able to answer questions completely , no pressure, and efficient . Austin our salesman was friendly customer oriented listened to o Service very good, able to answer questions completely , no pressure, and efficient . Austin our salesman was friendly customer oriented listened to our needs and matched us with the right highlander for us More

Car Purchase This is the first time we have bought a car from Lebrun Toyota. Our Sales Consultant, Tyler Cretelle, was extremely courteous, enthusiastic, patien This is the first time we have bought a car from Lebrun Toyota. Our Sales Consultant, Tyler Cretelle, was extremely courteous, enthusiastic, patient, and knowledgeable, We appreciated his willingness to negotiate a fair price for the new car that we are purchasing, a Yaris IA.. Initially the trade in value we were offered was unacceptable, but with a little back and forth Tyler was able to get us an offer we couldn't refuse. Tyler is a super salesman, and super nice too. Sincerely, John and Patricia Stocker More

Great experience Great dealership and sales team. My experience so far with the service department has been great. I would recommend Lebrun Toyota to family and friend Great dealership and sales team. My experience so far with the service department has been great. I would recommend Lebrun Toyota to family and friends. More

Camry My visit was a good experience. Tyler C was very knowledge and helpful. I look forward to working with Tyler and thi dealership in the future. My visit was a good experience. Tyler C was very knowledge and helpful. I look forward to working with Tyler and thi dealership in the future. More

Great car shopping experience This is the first Toyota and the first hybrid I have purchased. My salesman, Andy Lockwood was very knowledgeable, professional and made my car buying This is the first Toyota and the first hybrid I have purchased. My salesman, Andy Lockwood was very knowledgeable, professional and made my car buying experience at LeBrun very pleasant. Thank you! More

Great Place I bought my first car from LeBrun. The customer service was excellent. Thank you to Dean Wasson for his help in making it a great experience! I bought my first car from LeBrun. The customer service was excellent. Thank you to Dean Wasson for his help in making it a great experience! More