West Herr Toyota of Canandaigua

Disappointed and Disceptive My family has been customers of LeBrun Nissan in Auburn for many years and would give them 5 Stars with their wonderful customer experience and Dave L My family has been customers of LeBrun Nissan in Auburn for many years and would give them 5 Stars with their wonderful customer experience and Dave LeBrun’s personal involvement in the sale. When my daughter moved to Canandaigua , we went to LeBrun Toyota expecting the same level of service and a good deal on a Toyota. My daughter was trading in her Rav for a newer model, but the buying process was a nightmare. The culture seems much different than the Nissan dealership. We expected the same smooth process as the other LeBrun dealership. No such luck. We dealt with a young sales guy who was obviously new as he didn’t know the answers to some of our questions. But, it was the sales manager, Nick, who didn’t really care if we bought the vehicle or not and did not give a very good price on her trade. But, because my daughter had her heart set on the vehicle and we were there for so long, we bought the Rav anyway. When we went to pick it up, we waited 3 hours before meeting with Brandon to finish the paperwork and of course, the overall cost was more and he tried to hard sell us extra warranties, etc.., something we never felt pressure from at LeBrun Nissan. We bought the vehicle anyway because we were there for so long. Now, a marketing piece came in the mail from Nicholas Easton, the sales manager, offering a deceptively high offer on a trade-in. Why couldn’t they offer us that on my daughter’s trade? I doubt very much they would offer over $20,000 on a 2015 Rav 4 along with the $1000 fake check they sent in their flyer. Very sleazy marketing tactic. Bait and switch. A reflection of the overall image they are projecting to customers. Disappointing. More

LeBrun new car experience Sales experience improved wii each visit. Was disappointed that Ziebart work was not completed at delivery as promised. Required two contacts with d Sales experience improved wii each visit. Was disappointed that Ziebart work was not completed at delivery as promised. Required two contacts with dealership to get it scheduled and had to coordinate with Ziebart myself for the pickup and delivery. More

Outstanding sales and service at LeBrun. Excellent purchase experience. We got the exact car we wanted at a very fair price. The dealership had the car ready and our sales guy, Chuck went way Excellent purchase experience. We got the exact car we wanted at a very fair price. The dealership had the car ready and our sales guy, Chuck went way above and beyond. Helped set up Bluetooth and went through all the bells and whistles with us before we drove off. We highly recommend LeBrun. More

J. Carlson Dean Wasson in Sales was very easy to work with, as well as being very knowledgable and helpful during my RAV4 purchase. No hassles ! I would re Dean Wasson in Sales was very easy to work with, as well as being very knowledgable and helpful during my RAV4 purchase. No hassles ! I would recommend LeBrun Toyota to others. More

Dust cover The technician installed the dust cover at the time they said. In less then an hour. This was very appreciated as my schedule didn’t allow for an exte The technician installed the dust cover at the time they said. In less then an hour. This was very appreciated as my schedule didn’t allow for an extended time out of office. They fit me in on short notice and got me out back on the job quickly. Excellent More

Great experience, geat salesman Chuck Whiting Great experience. Great salesman Chuck Whiting. 3rd car bought from him. Honest presentation, knowledgable. 3rd Rav4..love the car. 8th Toyota. Great experience. Great salesman Chuck Whiting. 3rd car bought from him. Honest presentation, knowledgable. 3rd Rav4..love the car. 8th Toyota. Would never buy any other brand. More

Excellent service Lebrun went above and beyond to make sure I was able to pick up my new RAV4 on time! Lots of gratitude to the whole team but especially to Austin who Lebrun went above and beyond to make sure I was able to pick up my new RAV4 on time! Lots of gratitude to the whole team but especially to Austin who worked on his day off to make sure everyone went smoothly. Would not hesitate a moment to go back there again someday. More

Easy access service Easy on-line scheduling of service appt, easy indoor drop off of vehicle, helpful service staff. Service was quick and it was an overall good experie Easy on-line scheduling of service appt, easy indoor drop off of vehicle, helpful service staff. Service was quick and it was an overall good experience. More

A dealership with a listening ear. Shopping for a new car, but not in any hurry. Interfaced with dealer representatives 3 or 4 Times. Always given useful information but never pressure Shopping for a new car, but not in any hurry. Interfaced with dealer representatives 3 or 4 Times. Always given useful information but never pressured by anyone. This was a real plus for us. We knew the color and model we were looking for and salespeople did not try to steer us toward other options. More

Great after the sale service. This is my 2nd LeBrun purchase. Both times weee an easy and helpful experience. I feel that I was offered a very fair price for my trade in and they This is my 2nd LeBrun purchase. Both times weee an easy and helpful experience. I feel that I was offered a very fair price for my trade in and they found me the exact truck I wanted More