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West Herr Toyota of Canandaigua

Canandaigua, NY

4.8
173 Reviews

2435 Rochester Rd

Canandaigua, NY

14424

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Showing 173 reviews

November 14, 2018

25,000 mi checkup I have always received great service, when I bring in my rav 4. People are friendly, and keep me informed. I Will always bring my vehicle here. More

by Lou49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know names
November 06, 2018

Outstanding customer service! I've had two recent service needs that brought me to LeBrun. The first was for a broken headlamp assembly from an accident with an animal. The secon More

by kpodolak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
blonde woman from the service department. I apologize for not having her name.
November 05, 2018

Oil change I didn’t realize I was getting a 20 point safety check for $14.45 done. There was no need for it and had I known they wanted to do this I would have s More

by Betty66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know who changed my oil
November 01, 2018

Brake cables Communication is key and I feel they should have commucated the length of service was going to be 2-4 hours. I don’t know that, so 2 1/2 hours seemed More

by Venza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike?
October 31, 2018

Long wait to find out car wasn’t drivable Took car for inspection. Emergency brake cable broken, came back week later and waited 2 1/2 hours to be told a clip had broken and car wasn’t driveab More

by Venza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
October 27, 2018

Disappointed and Disceptive My family has been customers of LeBrun Nissan in Auburn for many years and would give them 5 Stars with their wonderful customer experience and Dave L More

by FLX44
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick, Brandon
August 22, 2018

LeBrun new car experience Sales experience improved wii each visit. Was disappointed that Ziebart work was not completed at delivery as promised. Required two contacts with d More

by Laker103
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin and Brandon
May 01, 2018

Outstanding sales and service at LeBrun. Excellent purchase experience. We got the exact car we wanted at a very fair price. The dealership had the car ready and our sales guy, Chuck went way More

by galacticaqua
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck
February 13, 2018

J. Carlson Dean Wasson in Sales was very easy to work with, as well as being very knowledgable and helpful during my RAV4 purchase. No hassles ! I would re More

by RAV4-owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean, Brandon, Chuck
February 12, 2018

Dust cover The technician installed the dust cover at the time they said. In less then an hour. This was very appreciated as my schedule didn’t allow for an exte More

by Tobygardner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi Keady
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