West Herr Nissan of Williamsville

Excellent service and communication. Never feel like I am hiding them up customer service the best. Never feel like I am hiding them up customer service the best. More

Dave is the best service advisor I've ever worked with. He took the time to listen and understand my concerns with my 2020 Nissan Sentra. He introduced me to a technician who came with me on a drive to ide He took the time to listen and understand my concerns with my 2020 Nissan Sentra. He introduced me to a technician who came with me on a drive to identify the problem and explained things to me in great detail. He was excellent. I felt assured that my car was safe to drive. Everyone at the dealership was very professional. More

The issue was resolved in a timely manner and we did not need to return to the dealership to pick up our vehicle. need to return to the dealership to pick up our vehicle. More

Arthur was polite, friendly, and very helpful. He did explain your policy regarding no mileage warranty on the new tires that were put on my car at the time of purchase. Needless to say I was very He did explain your policy regarding no mileage warranty on the new tires that were put on my car at the time of purchase. Needless to say I was very surprised and very disappointed. The tires prematurely wore down and I had expected that the dealership would take that under consideration when purchasing a set of new tires. More

I made an appointment to have my transmission looked at. I dropped it off Friday for an appointment at 8:30 am Saturday. I received a call at 11:45 Saturday letting me know that the transmission employee wa I dropped it off Friday for an appointment at 8:30 am Saturday. I received a call at 11:45 Saturday letting me know that the transmission employee wasn’t in work that day. I asked about another weekend since I work Monday / Friday and live in South Buffalo. I was informed that he does not work any weekends. The employee didn’t make any attempt other than saying “we offer a shuttle” really?? I am rather upset that at the time of the appointment and the time leading up to it no one could call and let me know that?? I wasted my time and gas and another persons time and gas driving back and forth twice for no reason. Yes I am still upset. More

David is the best service rep that we work with. Great understanding and great service Great understanding and great service More

Staff friendly and professional and very attentive to my needs. Also very punctual with time estimate needs. Also very punctual with time estimate More

The receptionist in the maintenance office was very welcoming, knowledgeable and efficient while handling my repair request. The repair staff was knowledgeable and efficient replacing, balancing and re welcoming, knowledgeable and efficient while handling my repair request. The repair staff was knowledgeable and efficient replacing, balancing and remounting my replacement tire. More

Rebekah was excellent she went over my service I had down on my carShe also told me that I needed a tie rod & it was covered under warranty ! She saiid she had to order the part & she would call or e-mail me on my carShe also told me that I needed a tie rod & it was covered under warranty ! She saiid she had to order the part & she would call or e-mail me when the part comes in!Again Rebekah was Excellent! More