West Herr Nissan of Williamsville

I purchased a used 08 Altima- we are not happy with the sounds the motor is making and I have had it into service twice -both the first week and the second week- I am being told that is normal noise. NO W sounds the motor is making and I have had it into service twice -both the first week and the second week- I am being told that is normal noise. NO WAY- the car did not make this noise when I had taken it for a test drive. I can hear the sound of the motor over my radio- that is not normal. We rented an Altima while on vacation last week as we wanted to compare. The car was as quite as could be and it is a rental. Cindy has been trying to assist us but with service saying there is nothing wrong I think she isn't sure how to assist. At this point I would like my husband and myself meet with Cindy and the sales manager to see how they are going to recitfy this situation. I honestly don't even enjoy driving my vehicle as it stresses me out. THhre is obviously something wrong with this vehicle and this needs to be fixed. As far as if I would recommend this dealership- I guess its up in the air-lets see how they satisfy us- at this point we are not a satisfied customer- I had a 2000 Maxima I traded in and loved that car. Never had any issues. Our 2 daughters both drive used Sentras- which I recomended having such satisfaction with my former car and they love their car too. I would also like to be in that same catagory- but this one is a lemon. More

I walked into this dealership knowing exactly what I wanted, what I was willing to pay for it, and pre-approved for Nissan financing. I was expecting a simple, relatively quick process. Simple, yes... wanted, what I was willing to pay for it, and pre-approved for Nissan financing. I was expecting a simple, relatively quick process. Simple, yes....quick, no. Instead, I was subjected to four hours of unnecessary chatter from a sales rep who seemed more interested in telling personal (and in some cases too personal) stories than in getting his job done quickly and efficiently. Perhaps it's just a matter of personal taste, but I found the rep's overdone, forced friendliness to be highly irritating, and the obvious lack of respect for my time was downright annoying. With that being said, however, I did get the car I wanted for the price I expected. Everyone involved in the transaction was friendly and helpful, and I am absolutely thrilled with my new Nissan. I would certainly recommend the dealership, and would likely purchase from them again....I'd just make sure to work with a different sales rep. More

I called up looking for a price on a new car. The first price they gave me was significantly better than the other four dealers I spoke with. My rep, Mike, then worked very hard to find the exact car I wan price they gave me was significantly better than the other four dealers I spoke with. My rep, Mike, then worked very hard to find the exact car I wanted in my preferred color. I was extremely impressed with his hard work and the honest, upfront pricing. I was going to purchase a car that didn’t have all the features I wanted from Dorschel Infiniti until I called Auto Place Nissan; they really exceed my expectations and always followed up with me promptly. Great service and honest pricing. More

This is the second time my husband and I have purchased from Autoplace. The experience is easy and straightforward. They listen to what you want and work to accomodate you. Staff is knowledgeable and fr from Autoplace. The experience is easy and straightforward. They listen to what you want and work to accomodate you. Staff is knowledgeable and friendly. They answered all our questions& worked with us to purchase and extended warranty. They also returned our leased car to another dealership. We know from experience the service staff is excellent. More

The salesman was extremely friendly, helpful and knowledgeable. He is great, the best salesman I have ever dealt with in 40 years of buying new cars and trucks. Unfortunately, his boss, the sa knowledgeable. He is great, the best salesman I have ever dealt with in 40 years of buying new cars and trucks. Unfortunately, his boss, the sales manager is a shiftless liar. As I have done for the past 20 years, I paid cash for my new truck. Unlike every other dealer I have ever dealt with, Auto Place has a secret policy of requiring a certified check. I was finally told of this secret only when I showed up for my appointment to take delivery. The sales manager told the salesman to lie to me to get my money. I specifically and emphatically specified NO CREDIT check was to be run. He agreed, took my check and ran a credit check before I even left the showroom. The sales manager lied rather than even give me a chance to go get cash. I complained to the salesman who tried to apologize and take the blame for his liar boss, but the sales manager couldn't be bothered. He never called, never apologized and never expressed an interest in anything except lying, scamming and taking my money under false pretenses. The issue is not the credit check; it is lying. More

Jeff and John went out of their way to ensure my complete satisfaction with my purchase. Although there were a few minor "snags" along the way, both individuals were very helpful and courteous in assisting satisfaction with my purchase. Although there were a few minor "snags" along the way, both individuals were very helpful and courteous in assisting me with the resolution of said "snags" and kept a good humor, even when I was a bit frustrated. These snags were in no fault of either of them but they took it upon themselves to rectify these issues and did not attempt to make an excuse, they just fixed the issues to the best of their abilities. I have spoken with both of these men and they are well aware that I am pleased to have worked with them, pleased with my purchase and will readily recommend them to any of my peers and colleagues that are in the market for a vehicle. More

Dan was exceptional to work with. He addressed all of my concerns, and was able to get me exactly what I wanted, and more all for a price that was lower than my previous car payment. My initial goals were concerns, and was able to get me exactly what I wanted, and more all for a price that was lower than my previous car payment. My initial goals were to lower my car payment, and also decrease the amount I spend at the pump. Dan walked me through several different options, and expressed his feeling about each of them. In the end, Dan helped me to pick out three different options, and priced them all out for me. He walked me through the breakdown of my trade in value, as well as financing options. He walked me through some lease options, and in the end put down multiple options that fit into my price range. Dan was more than happy to accomodate me in any way that he could, and even threw in some floor mats! Dan alleviated me making multiple trips out to the dealership by staying in communication with me via email, and over the phone. Dan also took care of getting a car starter installed for me, before pickup. Also, just something I wanted to point out, when we scheduled for my vehicle pickup, the weather forecast wasn't promising, so Dan called me early the day before to ask if I wanted to come out early to get the car. In conclusion, I've already promised Dan my business in a few years when I'm ready to get a new vehicle. More

I was extremely pleased with the way I was treated by everyone at Autoplace Nissan. I will be going back when it is time for another Nissan, and I will tell others of the great experence I had at Autopl everyone at Autoplace Nissan. I will be going back when it is time for another Nissan, and I will tell others of the great experence I had at Autoplace. Thank You Bob Handley 348 Two Mile Creek Rd. Tonawanda NY, 14150 More

We have leased 5 or 6 cars through Autoplace nissan, first with the help of Dan Fabrizio and the last few through Dan Fabrizio, Jr. They make the entire process very easy and fast. They could not be m first with the help of Dan Fabrizio and the last few through Dan Fabrizio, Jr. They make the entire process very easy and fast. They could not be more pleasant and then when I have to return for service, that department does not disappoint. They are very accommodating. I have recommended them to many friends. More

Even though I find the whole car buying / haggling process unpleasant and exhausting, the sales person (Josh) was very patient and continued to work with me until a satisfying purchase price could be process unpleasant and exhausting, the sales person (Josh) was very patient and continued to work with me until a satisfying purchase price could be negotiated. I do have to give him credit for his determination and patience. He stuck with it until we were able to work out a deal. I was very happy to ultimately purchase my Rogue from Auto Place Nissan, rather than having to visit several dealerships to reach an affordable price. This is the first Nissan I have owned, and I look forward to a long and satisfying relationship. I trust I will be just as pleased with your Service Dept. More