West Herr Nissan of Williamsville

Amazing Experience! My over all experience was fantastic! I couldn’t be happier with my car choice or the team that helped me get it! Everyone from start to finish went a My over all experience was fantastic! I couldn’t be happier with my car choice or the team that helped me get it! Everyone from start to finish went above and beyond what I expected! More

2011 NISSAN QUEST SERVICE ISSUE : NEED ATTENTION We dropped 2011 NISSAN QUEST SL car on 01 sep 2017 for regular service which was bought in Nissan williamsville office end of April 2017. While droppi We dropped 2011 NISSAN QUEST SL car on 01 sep 2017 for regular service which was bought in Nissan williamsville office end of April 2017. While dropping we noted the service person that There was a very mild noise when accelerating heavily which can be noticeable only if you observe sharply (beyond 60 miles/hour). Otherwise the car is dead silent and smooth. While checking the car, they broke something and came back to us and told it would cost 1600$ to replace the unit to avoid noise and they were asking whether to change now or later. We said not to resolve now as we knew that the sound was very very mild and said leave for now and we will look after it later. They handed back the car for a regular change service cost. We paid and started the car and observed huge loud sound coming from the car when starting the car itself which was not the case while dropping. I asked the service person about it, he said that the price to replace the unit and I need to replace to avoid the sound.But my car was not in need of replacement when dropping. Looks like they damaged something and estimated the price on me and claiming that I came for that noise issue. I agree I came for noise issue and told them to check but they broke something and claiming the charge on me. I need management team intervention on this matter to resolve this problem. We left the car at the service center for unsatisfactory service. The sales manager person name is Mr. Joe and service person name is Frank Because of this our entire long weekend gone waste. We are really upset with the way they handled the problem. More

2017 Nissan Murano Out of frustration with dealing with local dealers, I reached out to West Herr. I told them over the phone what I wanted and how much I was willing Out of frustration with dealing with local dealers, I reached out to West Herr. I told them over the phone what I wanted and how much I was willing to spend. That afternoon I was driving my new car home. Nicest dealership and most professional sales staff I've had the pleasure of dealing with. Well worth the hour drive. More

Great dealership Very professional sales consultant. Extremely helpful and honest. Outstanding experience with everyone. Would highly recommend. I would definitely re Very professional sales consultant. Extremely helpful and honest. Outstanding experience with everyone. Would highly recommend. I would definitely refer a friend or family to West Herr. More

Shameless When I contacted West Herr Infiniti for an online quote, they spent several days pressuring me to come in to talk, or at least talk on the phone, in s When I contacted West Herr Infiniti for an online quote, they spent several days pressuring me to come in to talk, or at least talk on the phone, in spite of the fact that I was crystal clear that I wanted to simply get a quote to compare to others I had already received (rather painlessly) from other dealers. When a "real" salesperson, Glenn Lista, finally contacted me, he didn't provide any terms. Instead, he explicitly doubted the quotes I had already received, lied about the MSRP (as though I couldn't just look it up on line?), and told me that the car I actually wanted was unavailable (while gloating that he himself had picked one up and how great it was). When I e-mailed him back (as well as a second time), he just blew me off for three days. Now I understood why they were so eager to get me in in-person - they don't want customers, they want suckers. Apparently, his schtick must work under those circumstances, where he can lie with impunity and engage in high pressure sales techniques. Techniques no doubt honed while working as a scam debt collector or some other such bottom-feeder. Compounding the situation, once I e-mailed the manager to explain how his employee was behaving and told them that I had reached an agreement with another dealer, they had a different salesperson contact me. This new person assured me that it wasn't too late, as long as I hadn't taken delivery yet. Talk about tone-deaf! The fact that they would even ask me to break an agreement with another dealer is mindboggling on its own. Considering I had just explained to them how offended I was by Mr. Lista I have to wonder why they though I would even entertain the idea of REWARDING them for their lack of ethics. As a point of comparison, every other dealer was upfront with their quotes. The one I went with was pleasant to deal with and they were willing to meet my terms with only a little bit of reasonable negotiation. The other dealer didn't even have the vehicle in stock, but rather than try to scam me into buying a car off their lot that I didn't want, they located it nearby and had it shipped in. That's something West Herr could easily have done, but instead they chose to live up to every stereotype of a sleazy car salesmen. More

AJ best sales guy around AJ knew we wanted a used vehicle and he was very concentious of our budget and never tried to upsell us. He was very thorough and was very patient wit AJ knew we wanted a used vehicle and he was very concentious of our budget and never tried to upsell us. He was very thorough and was very patient with us. Thank you, AJ for a job well done! More

Friendly and professional Aj was great. Got me out of an altima an into a certified Q50 for a good price. Sales manager Joe was also very friendly Aj was great. Got me out of an altima an into a certified Q50 for a good price. Sales manager Joe was also very friendly More

Wonderful experience! AJ was very thorough and made it a fun experience. He educated us on all of our options and was there to answer questions every step of the way. This AJ was very thorough and made it a fun experience. He educated us on all of our options and was there to answer questions every step of the way. This has been by far the best experience I have encountered when purchasing a vehicle! More

Amazing Purchasing a vehicle can be a tough, exhausting, and anxious process. With Aj, it was none of the above. I cannot wait to come back and purchase vehic Purchasing a vehicle can be a tough, exhausting, and anxious process. With Aj, it was none of the above. I cannot wait to come back and purchase vehicles through Aj for years to come. More

New lease From beginning to end I encountered positive experiences with all individuals I was in contact with - including my sales rep, sales manager, finance, From beginning to end I encountered positive experiences with all individuals I was in contact with - including my sales rep, sales manager, finance, etc, etc. More