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West Herr Kia

Orchard Park, NY

4.7
182 Reviews

3565 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 182 reviews

July 07, 2022

My car died in your parking lot, Stephen was great, very kind and professional,handeled the problem even arranged a shuttle ride home. Great service department. More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other then Stephen, don’t know.
Jul 08, 2022 -

West Herr Kia responded

Thank you for the review! We're glad to hear that Stephen was kind, professional, and great to work with. Your business is much appreciated! See you next time.

July 05, 2022

On and out on an hour. Great. Friendly staff. Clean, well run facility. We'll see them again More

by rdaruszka, r
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember names
Jul 06, 2022 -

West Herr Kia responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the West Herr Kia team. Drive safely, and we hope to see you back again down the road!

June 28, 2022

The entire process of buying a car here was simple. We had to wait for our vehicle to come from the factory as it was ordered but it was simple and painless! Thank you West Herr! More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Duffy
Jun 28, 2022 -

West Herr Kia responded

We're delighted that your experience was simple and seamless! Our team here at West Herr Kia is grateful for your support. Enjoy your new car!

June 11, 2022

Friday afternoon at 4:00 the tire alert light went on my Kia. I was about a half hour away from the dealer and rushed over. Even though it was the end of the day they took care of me as soon as possible whi More

by Wendelyman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Jun 13, 2022 -

West Herr Kia responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the West Herr Kia team. Drive safely, and we hope to earn your business again down the road!

June 07, 2022

Pleasant experience. Service department personnel very courteous and professional. Definitely satisfied with the service performance. More

by toniwhite30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Jun 07, 2022 -

West Herr Kia responded

Toni - Customer satisfaction is our priority so we are delighted to see this feedback. Thank you for choosing West Herr Kia and posting a great review!

June 06, 2022

Great dealership. Helpful staff . the whole purchase of my new Kia Forte went without a hitch More

by terry.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
shawn
Jun 06, 2022 -

West Herr Kia responded

Terry, thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the West Herr Kia team. Drive safely in your new Kia Forte, and we hope to see you back again down the road!

May 30, 2022

Sean brand is the man! So happy with my new car. Will definitely recommend to family and friends More

by Wagnen16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean brand
May 31, 2022 -

West Herr Kia responded

Thanks! We think so too! Enjoy your new Kia.

May 26, 2022

Lindsey was great! ! Kept me updated on car delivery and went over everything!!! Would definitely recommend!!! More

by Ariel_1992
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey
May 27, 2022 -

West Herr Kia responded

Lindsey and the team are always happy to help you out, Ariel! Thanks for choosing West Herr Kia and we'll see you next time!

April 15, 2022

Took my 2022 Sportage into West-Herr Kia for scheduled maintenance (oil change and tire rotation). Stephen welcomed me to the service area and exhibited great customer service as he processed my appointme More

by coachgerk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen in Service
Apr 15, 2022 -

West Herr Kia responded

Thank you for bringing in your 2022 Kia Sportage! We appreciate your trust in Stephen and the team to get the job done right with your vehicle. We're grateful for your business, see you next time here at West Herr Kia.

April 13, 2022

Very easy transaction. No games or add on extras.Fair enough during these times.Quoted price from 2 days before didn’t change. More

by GT Kev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Apr 14, 2022 -

West Herr Kia responded

We are delighted that our team delivered a straightforward, successful purchase experience for you! Thank you for trusting West Herr Kia with your business and for taking the time to share a review. Enjoy the ride!

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