West Herr Kia

Stephen is a true professional. The service visit was quicker than expected and very pleasant. No one wants to spend time in the service dept at the dealership but on the rare occas The service visit was quicker than expected and very pleasant. No one wants to spend time in the service dept at the dealership but on the rare occasion I had to, the experience was always pleasant and short in duration. More

I had my KIA sportage in for service at West Herr I can’t say enough about the great service I received. Steven Desotell let me know everything that needed to be done and even gave me a rental when h can’t say enough about the great service I received. Steven Desotell let me know everything that needed to be done and even gave me a rental when he realized it was going to take longer than expected. Everyone was very polite and helpful. More

Stephen went over and above what was serviced for my vehicle. I will certainly continue to bring my vehicles to West Herr. vehicle. I will certainly continue to bring my vehicles to West Herr. More

I took my car in for a lane assist problem. The technician cleared the system, took it for a drive and it didn’t act up again. I’m supposed to drive the car and if it happens again they will ge The technician cleared the system, took it for a drive and it didn’t act up again. I’m supposed to drive the car and if it happens again they will get me right in. Very friendly staff in service area. More

Amber Trost was a delight to work with. Knowledge of your product and after asking me what I was car interested in found the perfect the car for me Everyone I encountered was. Polite and he Knowledge of your product and after asking me what I was car interested in found the perfect the car for me Everyone I encountered was. Polite and helpful. I highly recommend West Herr More

West Herr is an awesome dealership everyone there was so helpful and my salesperson Molly was very nice, helpful and understanding with purchasing my new car. helpful and my salesperson Molly was very nice, helpful and understanding with purchasing my new car. More

I have never been as unhappy with the service I received, or more accurately didn’t receive at West-Herr Kia in Orchard Park. I’ve had my vehicle for roughly six months and in that six month period, I’ve had or more accurately didn’t receive at West-Herr Kia in Orchard Park. I’ve had my vehicle for roughly six months and in that six month period, I’ve had my car there, in their service shop no less than 8 times. On multiple occasions the car has been there for the same exact problem multiple times. They have, in some cases told me things that are flat out not accurate or not believed what I was telling them in the first place. At one point their solution was to connect me with a salesperson who told me that the car I purchased from their dealership 6 months ago had lost half of its value and wanted me to roll over the difference in what they would offer me now (approximately $10,000 difference!) into another vehicle. But the final straw was the last time when they bold face lied to me and told me one of their mechanics would drive my vehicle over the weekend, when in fact it sat in their lot the entire time. It is worth noting that if you buy a Kia your insurance company will increase your rate significantly because of the YouTube Kia Challenge, whether your car is a model that can be stolen or not. In fact, someone in the service department told me their body shop is unable to keep up with the number of vehicles requiring bodywork as a result of the Kia Challenge. More

Davonte was very helpful with deciding on my car. He made the whole buying process simple and easy. He made the whole buying process simple and easy. More

My sales representative Luke Churik, was so helpful with my Kia.Forte lease. He is a keeper, treat him well!!! my Kia.Forte lease. He is a keeper, treat him well!!! More

First of all I did not work with Marc. He was on vacation. Fredrick Koch, Michael Decarlo ,Jason Jones and Jessica Allen worked with me to complete my process. All these people deserve He was on vacation. Fredrick Koch, Michael Decarlo ,Jason Jones and Jessica Allen worked with me to complete my process. All these people deserve a raise for what they did for me. The service and professionalism plus respect for me was heart warming. I've been a customer with Kia and West Herr since 2002 and will continue to deal with them. More