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West Herr Kia

Orchard Park, NY

4.8
170 Reviews

3565 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 170 reviews

February 01, 2023

Hard to make appt. to get vehicle in for repairs. They were great the day of appt. Was in and out,very friendly. More

by kmsch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great job
Feb 01, 2023 -

West Herr Kia responded

Thank you for leaving West Herr Kia a five-star review! We appreciate your feedback and do apologize for any issues you had setting up an appointment. If you ever need help, please don't hesitate to call. Take care!

January 19, 2023

Excellent service very professional. Steve went out of his way to make our experience stress free More

by donlb70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Jan 20, 2023 -

West Herr Kia responded

Steve and the team are always happy to help you out! Thank you for choosing West Herr Kia and we will see you next time!

December 05, 2022

Had to get a couple recalls done here over the weekend. I was in and out fairly quickly. Waiting room is comfortable and coffee machine is awesome. Tim was very courteous and helpful. More

by Erik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Dec 05, 2022 -

West Herr Kia responded

Erik, it makes us happy to hear that you always have a great service experience at West Herr Kia! Thank you for your shoutout to Tim, and we hope to see you again!

December 03, 2022

Great customer service very personable and knowledgeable about their vehicles and everyone is very helpful and friendly More

by bbungo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsay and Joe
Dec 05, 2022 -

West Herr Kia responded

Thank you for your confidence in our team! We are grateful for your business and we hope to work with you again at West Herr Kia. Safe travels!

November 10, 2022

I would like to express my appreciation to all the staff for their outstanding service. In particular, Molly, she is extremely easy to work with, very accommodating,an absolute treasure! More

by Shortstop
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Molly, and the front desk employees
Nov 10, 2022 -

West Herr Kia responded

Thank you for this kind review! Customers are our priority at West Herr Kia, so it is great to hear that you had a positive experience with Molly—she will appreciate your words.

September 24, 2022

Thank you to Stephen for 30 for taking care of my car. The office towed in immediately. He put a new tire on because it was flat and he took my fear is the way that I could drive the car after a small acc More

by Amishbuggy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen
Sep 26, 2022 -

West Herr Kia responded

We are happy to hear that you and your vehicle were so well taken care of by Stephen! Thank you for choosing West Herr Kia and for sharing your experience. Drive safely until we see you next!

September 20, 2022

West Herr put a lot of time and energy into finding me a car. They were consistent and courteous. More

by markadean
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Baratta and Candice Stalker
Sep 21, 2022 -

West Herr Kia responded

Thank you for your review! We are glad to hear that the West Herr Kia team worked hard to assist you! See you next time.

September 09, 2022

Great service all around from the time that I walked into the door until the time that I took delivery of my truck More

by bkl347
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Davonta
Sep 12, 2022 -

West Herr Kia responded

Congrats on your truck purchase! It is great to hear that the West Herr Kia team delivered a five-star experience. Safe travels!

July 07, 2022

My car died in your parking lot, Stephen was great, very kind and professional,handeled the problem even arranged a shuttle ride home. Great service department. More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other then Stephen, don’t know.
Jul 08, 2022 -

West Herr Kia responded

Thank you for the review! We're glad to hear that Stephen was kind, professional, and great to work with. Your business is much appreciated! See you next time.

July 05, 2022

On and out on an hour. Great. Friendly staff. Clean, well run facility. We'll see them again More

by rdaruszka, r
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember names
Jul 06, 2022 -

West Herr Kia responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the West Herr Kia team. Drive safely, and we hope to see you back again down the road!

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