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West Herr Kia

Orchard Park, NY

Overview
Reviews
Vehicles
4.7
192 Reviews
Call Dealership (716) 648-0800

3565 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 192 reviews

June 20, 2023

Very accommodating Dealership! Excellent professional and excellent Customer Service! Took our car in for Inspection that is due at the end of the month and we’re greated by Tim Oa More

by grammabarkerwg
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tim Oakley
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Jun 21, 2023 -

West Herr Kia responded

We're so glad to hear that you had such a positive experience with Tim and the team at West Herr Kia! It was our pleasure to take care of your inspection and wash our car for you. Thank you for taking the time to leave us this great review. We appreciate your business and look forward to serving you again in the future. Have a great day! - The West Herr Kia Team

June 14, 2023

I needed to reschedule but couldn't get an answer when i called. The scheduler was very pleasant even though i was a "no show." Service was quick. More

by Justso4075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember.
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Jun 14, 2023 -

West Herr Kia responded

We apologize for any inconvenience regarding your rescheduling experience, but we're glad to hear that our scheduler was pleasant and that the service itself was quick. We appreciate your feedback and will work to improve our communication moving forward. It's always our goal to provide excellent service at West Herr Kia.

June 07, 2023

Very pleasant experience,Aaron was great and everyone was very friendly and helpful. I would definitely shop there again. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron and Phil
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Jun 08, 2023 -

West Herr Kia responded

We're delighted to hear that your experience with Aaron and our team at West Herr Kia was fantastic! Thank you so much for sharing your kind words about our team, John. It's an honor to have earned your confidence!

June 05, 2023

Good service but can be difficult to make an appointment. Friendly staff, car left clean & washed , waiting room acceptable More

by The dogs mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Jun 06, 2023 -

West Herr Kia responded

Thanks for sharing your positive review with us! It delights us to hear that our staff and service have made a good impression during your visits to West Herr Kia. We apologize for the difficulties you've experienced making appointments and will take this feedback into consideration. If there's anything else you need from us at this time, please don't hesitate to reach out. Take care!

May 31, 2023

I want to give a shout out to a Kia Professional that only fought for thing to be right on my 2017 Kia Sorento, Steve Desotell. Things were not right mechanically with the engine, and he never gave up ma More

by holemz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Desotell
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May 31, 2023 -

West Herr Kia responded

Thank you for the review! We are so glad to hear that Steve delivered such a successful service experience. Drive safely in your 2017 Kia Sorento, and we hope to see you back again at West Herr Kia!

May 24, 2023

My oil change was completed in the time frame given and the were very professional More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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May 24, 2023 -

West Herr Kia responded

Kathy, thank you for your kind words! We are glad to hear your West Herr Kia service was timely and professional. See you next time!

May 22, 2023

Purchased 2023 Kia Sorento Hybrid on 4/22/23. Had an issue and dropped off to service department on 4/27. It is now 5/22/23 and I still do not have the car back. My last call to them on 5/18 w More

by Margaret L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott, Steve, Mike, Tim
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May 23, 2023 -

West Herr Kia responded

Margaret, we truly apologize for the lengthy delay in servicing your vehicle. We understand how frustrating it can be to wait so long without any update on the status of your car. I would like to speak with you directly regarding your situation and see what we can do to help resolve this issue as quickly as possible. Please reach out so that we can work towards a solution together. Thank you, Jessica Allen - General Manager - jallen@westherr.com

Jun 27, 2023 -

Margaret L responded

I emailed you, Jessica, on May 23 and provided my phone number. No response to email and no call and it is now the end of June! Kia is near impossible to get on the phone unless you have lots if time to wait on hold! I was told by service dept to call Kia direct to see if they could provide some sort of compensation. Amazing though how the day after my initial negative review, the problem was “found” and fixed.

May 21, 2023

Helpful, loyal, honest, always willing to make the deal work. Always available to chat or answer questions. More

by peloton-frog-0o
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
scott baldwin
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May 23, 2023 -

West Herr Kia responded

We’re so grateful for your review of West Herr Kia! It’s always great to hear that our team is helpful, loyal, honest, and available whenever our customers need us. Thank you for trusting us with your business and for sharing your experience. We hope to continue serving you and answering any questions you have in the future!

May 03, 2023

Last minute car Lease - Dealer was very accommodating got there after 5:30 pm just before special pricing was over and everyone took their time to help out More

by rjhulick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph, Mike
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May 03, 2023 -

West Herr Kia responded

We're thrilled to hear that our team at West Herr Kia was able to accommodate you with your car-lease. Thank you for sharing your experience and for trusting us with your business. We hope we can continue providing you with exceptional service in the future.

April 27, 2023

Luke went above and beyond to assist with the lease buyout for my Kia.The experience was great! More

by Mike
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luke Churik
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Apr 27, 2023 -

West Herr Kia responded

Mike, it is gratifying to hear that Luke and the team gave you a positive experience! Thank you for choosing West Herr Kia and for sharing your support. Safe travels ahead!

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