West Herr Kia

Tim Oakley is a wonderful service advisor, he always goes above and beyond to help us with scheduling our appointments and making sure our car is in perfect running order. We are always happy with our servic above and beyond to help us with scheduling our appointments and making sure our car is in perfect running order. We are always happy with our service at West Herr Kia. More

I have been a customer of Kia for a long time. This is my 3rd car from West Herr Kia of Orchard Park. Always the best service! This is my 3rd car from West Herr Kia of Orchard Park. Always the best service! More

Needed software update on my Kia Sorento. Was able to get same day appointment, was in and out in an hour -and they even washed my car. Always friendly reliable service from Tim and his team! Was able to get same day appointment, was in and out in an hour -and they even washed my car. Always friendly reliable service from Tim and his team! More

Very accommodating Dealership! Excellent professional and excellent Customer Service! Took our car in for Inspection that is due at the end of the month and we’re greated by Tim Oa Excellent professional and excellent Customer Service! Took our car in for Inspection that is due at the end of the month and we’re greated by Tim Oakley and taken care of very promptly! Everything went well and it is now all set for another year and they also washed our car! Couldn’t ask for better service! Absolutely love this Dealership and their personnel as well! Kudos to Tim and West Herr Kia! More

I needed to reschedule but couldn't get an answer when i called. The scheduler was very pleasant even though i was a "no show." Service was quick. called. The scheduler was very pleasant even though i was a "no show." Service was quick. More

Very pleasant experience,Aaron was great and everyone was very friendly and helpful. I would definitely shop there again. very friendly and helpful. I would definitely shop there again. More

Good service but can be difficult to make an appointment. Friendly staff, car left clean & washed , waiting room acceptable Friendly staff, car left clean & washed , waiting room acceptable More

I want to give a shout out to a Kia Professional that only fought for thing to be right on my 2017 Kia Sorento, Steve Desotell. Things were not right mechanically with the engine, and he never gave up ma only fought for thing to be right on my 2017 Kia Sorento, Steve Desotell. Things were not right mechanically with the engine, and he never gave up making it right. He is the true meaning of Customer Service. I will continue to bring my Kia in for repairs and service because of him. Thanks again Steve. More

My oil change was completed in the time frame given and the were very professional the were very professional More

Purchased 2023 Kia Sorento Hybrid on 4/22/23. Had an issue and dropped off to service department on 4/27. It is now 5/22/23 and I still do not have the car back. My last call to them on 5/18 w Had an issue and dropped off to service department on 4/27. It is now 5/22/23 and I still do not have the car back. My last call to them on 5/18 with them saying “KIA engineers are working on it” no-one is returning my calls! Time to file a complaint with NYS AG’s office and hire an attorney. More