West Herr Kia
Orchard Park, NY
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I want to give a shout out to a Kia Professional that only fought for thing to be right on my 2017 Kia Sorento, Steve Desotell. Things were not right mechanically with the engine, and he never gave up ma only fought for thing to be right on my 2017 Kia Sorento, Steve Desotell. Things were not right mechanically with the engine, and he never gave up making it right. He is the true meaning of Customer Service. I will continue to bring my Kia in for repairs and service because of him. Thanks again Steve. More
Purchased 2023 Kia Sorento Hybrid on 4/22/23. Had an issue and dropped off to service department on 4/27. It is now 5/22/23 and I still do not have the car back. My last call to them on 5/18 w Had an issue and dropped off to service department on 4/27. It is now 5/22/23 and I still do not have the car back. My last call to them on 5/18 with them saying “KIA engineers are working on it” no-one is returning my calls! Time to file a complaint with NYS AG’s office and hire an attorney. More
Last minute car Lease - Dealer was very accommodating got there after 5:30 pm just before special pricing was over and everyone took their time to help out there after 5:30 pm just before special pricing was over and everyone took their time to help out More
My experience at west herr Kia was a good one to say the least. From ordering my new Kia k5 gt all the way to delivery. Jess & Scott made my buying experience a good one. Would highly recommend west herr Ki least. From ordering my new Kia k5 gt all the way to delivery. Jess & Scott made my buying experience a good one. Would highly recommend west herr Kia if your in the market for a new Kia. More
Stephen is a true professional. The service visit was quicker than expected and very pleasant. No one wants to spend time in the service dept at the dealership but on the rare occas The service visit was quicker than expected and very pleasant. No one wants to spend time in the service dept at the dealership but on the rare occasion I had to, the experience was always pleasant and short in duration. More