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West Herr Kia

Orchard Park, NY

4.7
175 Reviews

3565 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 175 reviews

September 09, 2023

I had a wonderful experience at West herr Kia in Orchard Park . Alex was amazing he did an awesome job helping me and my grandson with his new wheels . Alex has an excellent customer service skills , very More

by Nece
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
Sep 11, 2023 -

West Herr Kia responded

We're delighted to know that you and your grandson had a wonderful experience with Alex at West Herr Kia! Thanks for taking the time to share your kind words with our team--here's to safe and happy miles ahead!

September 03, 2023

Tim is very professional. He had to order parts so the service is still open. He has kept us posted More

by hruthbell52
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Sep 05, 2023 -

West Herr Kia responded

Tim and the team at West Herr Kia are always here to help! Thanks for your confidence, and please let us know if you need anything else while you wait for the parts to arrive!

August 31, 2023

I have utilized this dealer for many years due to the knowledgeable staff, efficiency, and respectful and responsive way they interact with customers. More

by Wendy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Flierl, Jason
Aug 31, 2023 -

West Herr Kia responded

Wendy, we're so glad to know that you've had consistently positive experiences with our team at West Herr Kia. We truly appreciate your loyalty and look forward to serving you for many more years!

August 26, 2023

Lyndsay was so knowledgeable, helpful, and very attentive to my needs as a customer leasing a Kia! More

by cheriescherbarth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lyndsay Weipert
Aug 28, 2023 -

West Herr Kia responded

Congrats on your new Kia lease! We are glad that Lyndsay was knowledgeable and made your buying experience five-star worthy. Thanks for choosing West Herr Kia!

August 22, 2023

I can't say enough on how courteous and friendly the whole staff is. I highly recommend this dealership. More

by Katherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Aug 23, 2023 -

West Herr Kia responded

We can't thank you enough for your generous recommendation, Katherine! The team at West Herr Kia is fortunate to have customers like you. Until next time, drive safely!

August 21, 2023

My sales person Jay Drenning and Frank C were very professional and Jay took the time to show me all the features in my new Kia Seltos Different features then in my Sportage Set my phone up and my More

by Tdepczynski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Drenning and Frank Calieri
Aug 22, 2023 -

West Herr Kia responded

It's great to know that Jay and Frank were able to provide you with the detailed service we strive for at West Herr Kia. We're glad they could help set up your new Kia Seltos just how you like it! Thanks for your loyal business, and have a lovely day!

July 31, 2023

Everything is great specially Tim at service he goes far away to help best he can words not enough to say thank you Clean respectful friendly crew great customer service thank you everyone More

by Saturnredt2@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Aug 02, 2023 -

West Herr Kia responded

We're delighted to know that Tim and the rest of our team at West Herr Kia provided you with excellent service. Your kind words mean a lot! Thanks for taking the time to share your experience, we appreciate it!

July 30, 2023

I arrived a few minutes before my appointment was greeted immediately by Tim. He checked the computer found my account and what was to be done. He showed me to the waiting area and said it would be about an More

by pgolden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Jul 31, 2023 -

West Herr Kia responded

It's great to know that Tim and our team at West Herr Kia provided you with such a prompt and efficient service. We're glad we could make your visit a delight!

July 29, 2023

Marc Nagy, to my utter and pleasant surprise, has now sold me my fifth Kia. Somehow, I've established a relationship with this salesperson that I have an interest in maintaining. This would be due to More

by hopemarie69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Nagy
Jul 31, 2023 -

West Herr Kia responded

It's wonderful to know that Marc has been able to provide you with such a positive experience at West Herr Kia. We appreciate your trust in him and our team! Thank you for sharing this great feedback.

July 29, 2023

After my Kia was stolen ,I reached out tothe Kia dealership for help I did not want to own a kia anylonger. They set me up with Frederick who was just the rite person for me. He was so helpful in ge More

by cathyrumsey1951
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred
Jul 31, 2023 -

West Herr Kia responded

We're so glad to know that Frederick and our team at West Herr Kia were able to assist you during such a difficult time. It's great hearing how satisfied you are with your new car! Thank you for the kind words, we appreciate it!