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West Herr Kia
Orchard Park, NY
190 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 190 reviews
December 26, 2024
Excellent service! The man working the front desk was very helpful and kind, very nice to work with someone so personable. The man working the front desk was very helpful and kind, very nice to work with someone so personable. More
by Jenfleming.71
Employees Worked With
Not sure of nameā¦ maybe Darrin
November 26, 2024
I just purchased a 2021 Kia Sorento. I dealt with a salesman by the name of Emanuel Conteh. My transaction started out over the phone a little more than an hour away over the phone. With I dealt with a salesman by the name of Emanuel Conteh. My transaction started out over the phone a little more than an hour away over the phone. Within 2 days the transaction was pulled together. When I arrived at the dealership I was immediately greeted by just about everyone that was there. Then I got to meet Emanuel. Dealing with him over the phone did not do him justice. What a fantastic guy. He made the whole vehicle purchase a positive experience. I would recommend "Manny", or West Herr in general to anyone if you are looking to purchase a vehicle. I appreciate all of the time, effort and kindness that he poured into helping me make a deal. Thank You for Everything. Shannon Neubauer More
by Shannon Neubauer
Employees Worked With
Emanuel Conteh
October 26, 2024
Iām so impressed with West Herr Kia ! The staff from the time you walk through the door , to the time you leave , They make you feel like youāre part of their family. . Casey was especial The staff from the time you walk through the door , to the time you leave , They make you feel like youāre part of their family. . Casey was especially helpful with getting my car repaired . I highly recommend West Herr Dealerships and will surely pass the good word on ā£ļø🥰 More
by Corky2655@yahoo.com
Employees Worked With
Casey and Tim in Setvice , Aaron from Sales and I canāt forget Phil too in the financial department!
October 12, 2024
Sold me a brand new car with a chewed wiring harness after 5 days, Then said itās not warranted so turn it into my insurance. My insurance inspector covered the damage less deductible but said it was hi after 5 days, Then said itās not warranted so turn it into my insurance. My insurance inspector covered the damage less deductible but said it was highly unlikely this happened at my house. He couldnāt understand how any rodent could get where the damage was. I lived here since 1980 and two other cars and a Winnebago parked next to the new car. Not once have I had a chewed problem of any type. Insurance adjuster said he would see if they wanted to investigate it. Claim is paid and closed. After 3 car purchases I wonāt again do business with them. Find someone else to buy from Follow up: I received several calls and texts from someone named Ken. He stated they wanted to reimburse me for the co-pay I shelled out to my insurance. I said that is appreciated. Instead of a check I received a letter offering me 1000 off my next purchase. Does anyone tell the truth at this place? News flash I will never buy another vehicle from them. I am stuck with the new one but my old one that I have I will be trading next year elsewhere. More
by Dano4734
Employees Worked With
Tim, Ken
August 17, 2024
Did not take my service requirements seriously. And when pushed the issue a little they pushed back. So wrong customer service decision. And when pushed the issue a little they pushed back. So wrong customer service decision. More
by casa.ps127
Employees Worked With
Tim and somebody else at service desk.
