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West Herr Kia

Orchard Park, NY

Overview
Reviews
Vehicles
4.7
175 Reviews
Call Dealership (716) 648-0800

3565 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 175 reviews

December 27, 2023

Great service department. All staff were friendly and reliable. Work was completed within expected timeframe. More

by Petrunyak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micahel
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Dec 28, 2023 -

West Herr Kia responded

We're glad to know you had a great experience with our service department at West Herr Kia! We pride ourselves on being friendly and reliable. Thanks for the positive feedback, we appreciate it!

December 07, 2023

Tim, service advisor at West Herr Kia was very personable and knowledgeable about my car, very helpful in dealing with my auto needs More

by Waltersmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Dec 08, 2023 -

West Herr Kia responded

We're glad to know that Tim was able to assist you with your auto needs at West Herr Kia. His knowledge and personable nature are truly assets! Thanks for sharing this positive feedback!

December 01, 2023

Great staff! My sales person was very knowledgeable and friendly. Great variety of vehicles to choose from. Love, West Herr Kia. More

by cfs2077
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emmanuel Conteh
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Dec 01, 2023 -

West Herr Kia responded

We're delighted to know you had a positive experience with our knowledgeable team and enjoyed the variety of vehicles at West Herr Kia. Thanks for sharing your love!

November 28, 2023

The service provided and the service advisor were excellent. They provided excellent customer service. Thank you! More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal
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Nov 28, 2023 -

West Herr Kia responded

Jerry, we're delighted to know you had an excellent experience with our service advisor at West Herr Kia. We appreciate your feedback and look forward to assisting you in the future!

November 21, 2023

I took my kia in for the update, and Mike told me it would be about 90 minutes and a nice young man came out. I think his name was Dylan and he did my update and it only took 30 minutes , I was very ple More

by chala42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Dylan
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Nov 21, 2023 -

West Herr Kia responded

We're glad to know that Mike and Dylan were able to get your Kia updated quickly! Thanks for sharing this positive experience with the team at West Herr Kia - drive safely!

November 07, 2023

Service excellent. Amenities great. Staff very pleasant and accommodating. Waiting area spotless and comfortable. All explained concisely. No complaint. More

by navyblue4365
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Roach, Jon Brawdy
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Nov 08, 2023 -

West Herr Kia responded

We're delighted to know you had a great experience at West Herr Kia! Our team always aims for excellence in service and comfort. Thanks for the positive feedback, we appreciate it!

November 07, 2023

Polite people, easy to understand. The price of our repair did not seem right. Feel West Herr made overcharged us. Too much money. More

by phyllisbesch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael
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Nov 08, 2023 -

West Herr Kia responded

We are sorry to see the three-star review, Phyllis. We have forwarded this on to our Service Manager to look into this further for you. Thank you.

October 20, 2023

I've taken my vehicle to West Herr for all my service since I purchased it in 2021. When I had an issue recently, service manager handle it, explaining why the delay in service. Tim Oakley explained ever More

by dgrenkas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Oakley
Report | Print
Oct 20, 2023 -

dgrenkas responded

I've taken my vehicle to West herrfor all my service since I purchased it in 2021. When I recently had an issue with a delay in scheduling service for my car. Service manager, Tim Oakley took the time to explain to me why the delay, and scheduling should get better. He took the time and answered all my questions and concerns. I hope I don't have to go to another dealership for service. Job well done by Mr. Oakley.

Oct 20, 2023 -

West Herr Kia responded

Thank you for choosing West Herr Kia for your service needs! We are glad that Tim and our team did an excellent job today! See you next time.

October 16, 2023

Always a pleasure going in for service. Tim is always upbeat, knowledgeable and courteous. Something you dont see every day. He truly exemplifies customer service. More

by ulrichk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Oakley
Report | Print
Oct 17, 2023 -

West Herr Kia responded

We're delighted to know that Tim's service has been consistently top-notch at West Herr Kia. We appreciate your kind words and look forward to serving you again in the future!

September 29, 2023

The service advisor Tim is very friendly. He greeted me with my name as soon as I walked in. Vast service, no xx. That's why I will continue to take my vehicle here. More

by LouieC5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Oakley
Report | Print
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