West Herr Kia

It was awesome!! I worked with Sal Sorrento he was amazing he worked with me the past year with knowing I wanted to buy a new Subaru, he called and checked all year, I worked with Sal Sorrento he was amazing he worked with me the past year with knowing I wanted to buy a new Subaru, he called and checked all year, sent me a bday card and called, he went above and beyond his duties. He was friendly and kind and also understanding, I went to the dealership 5x till I got the price that would fit my budget, he never made me feel like I was being a pain. He is definitely a asset to your company ! Your lucky to have him. More

Used Nissan A family member bought a 2015 Nissan Versa and was sold several thousand dollars in ext warranty, simonize, tire warranty, key warranty, dent removal. A family member bought a 2015 Nissan Versa and was sold several thousand dollars in ext warranty, simonize, tire warranty, key warranty, dent removal. Took a $10.5K car to a total of ~ $17K. Ridiculous to take an inexpensive car and try to sell that many extras. Looks like a money grab instead of looking for the customer's best interests. I could understand if this was a brand new high-end vehicle, but not for a small inexpensive used car. More

Getting a new car not the hassele like the past everyone from the time you enter are friendly and willing to help you out. Jon takes the time and works with you. I brought my daughter in and she everyone from the time you enter are friendly and willing to help you out. Jon takes the time and works with you. I brought my daughter in and she saw what I told her how I was treated the first time I got a car thru Jon as she stopped looking and leased a car thru Jon. Explained to understand and gave us a chance to make the choice (we were a customer not a women that does not understand). He and Sophia are a good team. Joanne Schilling More

Kia Sorento Purchase My salesman, Kyle Kluckhohn and his manager, were very helpful and respectful in helping me purchase a Kia, and without pressure. I would definitely r My salesman, Kyle Kluckhohn and his manager, were very helpful and respectful in helping me purchase a Kia, and without pressure. I would definitely recommend him to anyone I know looking to purchase a Kia. More

no problems Purchase new car, went fairly smooth, no problems, Too many choices and options for additional warranty coverage, No reflection on the dealership just Purchase new car, went fairly smooth, no problems, Too many choices and options for additional warranty coverage, No reflection on the dealership just not a fan of add on's, More

Leasing a new Sorento West Herr Kia lived up to my expectations once again! From the moment I walked thru their doors until I left a few hours later I felt like I was a val West Herr Kia lived up to my expectations once again! From the moment I walked thru their doors until I left a few hours later I felt like I was a valued, respected customer. The salesman, Davonte was courteous and personable. He bent over backwards to be sure my experience was great, like usual. Everything was taken care of for me and I left a very happy customer with my new Sorento. I know with all certainty that when I return for service the experience will be the same. I have recommended West Herr to several people and I'll do it again! More

Very good Allway good to me They saw my concern on 2010 Kia that i Owen. they help me make a decision on my new 2017 Kia . Al,was great as my salesman.,the Allway good to me They saw my concern on 2010 Kia that i Owen. they help me make a decision on my new 2017 Kia . Al,was great as my salesman.,the dealer manger,,mike Gannon and the financial guy all very nice and professional.I will continue to recommend people to this dealership. Love west herr Rev Paul Jackson More

Anthony Dean helps make Kia awesome! When we are looking to buy, lease or replace a current vehicle we want as much information as possible about our options without being pressured into When we are looking to buy, lease or replace a current vehicle we want as much information as possible about our options without being pressured into making quick decisions. If this sounds like you too then make the time to visit Kia/Subaru and meet with Anthony Dean. He was amazing. We came in from Rochester to meet with him as he came highly recommended and it was easy to see why! Thank you Anthony. More

Great Dealership and Personnel Love this Dealership. Professional ,Customer Quality Service. Thank You to John DiRosa along with Sammual (Financing) and Mike (Manager). They worked Love this Dealership. Professional ,Customer Quality Service. Thank You to John DiRosa along with Sammual (Financing) and Mike (Manager). They worked hard to make a great deal . More

Wonderful experience! We could not be more thrilled with our West Herr Kia experience. We live in Jamestown, NY, and had previously leased through the Kia dealership in to We could not be more thrilled with our West Herr Kia experience. We live in Jamestown, NY, and had previously leased through the Kia dealership in town. Despite being a loyal customer through two lease cycles, they gave us a horrible offer when it was time to turn in our 2013 Sportage. We decided to look outside of Jamestown and found West Herr Kia, and I am so glad that we did! We started with the online chat with Kirsten Dombrowski, who was super helpful and passed our information on to Chris Flierl. Chris was absolutely WONDERFUL to deal with. He let us know exactly what we'd be in for, since we didn't want to drive to Buffalo for nothing. He presented us with a variety of options to find what would work out the best for us. We never languished in a chair while he searched for information - he kept checking back in, keeping us informed of the process so we knew what was happening every step of the way. When all was said and done he told us that he needed two hours to have the car detailed and inspected, so we said that we'd go to dinner - and then he offered to buy our meal! Talk about five star service. When it was time to sign paperwork and talk numbers the finance manager, Steve, talked us through our options - no cheap sales pitches or games, just straightforward information, presented without pressure or hassle. The best part of the whole experience? We upgraded from our 2013 Sportage to a brand new 2016 Sorento with additional security and scratch and dent protection, and our payments are STILL lower than they were on the Sportage! The whole West Herr team was so awesome, and we'll be back when it's time to lease something new. I can't recommend them enough. Great experience, great staff, and we got a great car! More