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West Herr Kia

Orchard Park, NY

4.7
179 Reviews

3565 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 179 reviews

December 14, 2024

EXCELLENT SERVICE. I WOULD NOT GO ANYWHERE ELSE. TOM BULL AND ALL OF HIS ASSISSTANTS WERE EQUALLY AS HELPFUL. More

by newmanvet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Bull
Dec 16, 2024 -

West Herr Kia responded

Thank you for the fantastic feedback! We're delighted to hear that Tom and his team provided excellent service at West Herr Kia. We look forward to serving you again in the future!

November 30, 2024

Manny is amazing at his job, and it certainly shows. The team is also 10/10. Highly recommend. More

by Joeycicatello
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emmanuel (Manny) Conteh
Dec 02, 2024 -

West Herr Kia responded

Joey, we're delighted to hear that Manny and the team at West Herr Kia provided you with a phenomenal experience! Thank you for recommending us so highly.

November 29, 2024

Very happy with our 2025 Kia Telluride! Jay was very helpful - got the color and trim we wanted! More

by C.Yarnes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Drenning
Dec 02, 2024 -

West Herr Kia responded

We are thrilled that Jay was great to work with. Thanks for choosing West Herr Kia, and enjoy the 2025 Kia Telluride!

November 26, 2024

I just purchased a 2021 Kia Sorento. I dealt with a salesman by the name of Emanuel Conteh. My transaction started out over the phone a little more than an hour away over the phone. With More

by Shannon Neubauer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emanuel Conteh
Nov 26, 2024 -

West Herr Kia responded

Shannon, we're delighted to hear that Emanuel made your experience at West Herr Kia so positive and seamless. Thank you for recommending Manny and our dealership - we truly appreciate it! Enjoy your new 2021 Kia Sorento!

October 26, 2024

I’m so impressed with West Herr Kia ! The staff from the time you walk through the door , to the time you leave , They make you feel like you’re part of their family. . Casey was especial More

by Corky2655@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey and Tim in Setvice , Aaron from Sales and I can’t forget Phil too in the financial department!
Oct 28, 2024 -

West Herr Kia responded

Thank you for the wonderful feedback! We're delighted to hear that Casey and our team at West Herr Kia made you feel like family. We appreciate your recommendation and look forward to serving you in the future!

October 12, 2024

Sold me a brand new car with a chewed wiring harness after 5 days, Then said it’s not warranted so turn it into my insurance. My insurance inspector covered the damage less deductible but said it was hi More

by Dano4734
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim, Ken
October 09, 2024

It was ad a pleasant experience and it was not time consuming. We picked up the Kia in a reasonable amount of time. More

by Kasdean1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Oct 10, 2024 -

West Herr Kia responded

Kasdean1, we're delighted to hear that your experience at West Herr Kia was both pleasant and efficient. Thank you for choosing us!

August 27, 2024

Efficient and pleasant employees, Have all my service completed by the very competent service department. More

by gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim West and various mechanics.
Aug 27, 2024 -

West Herr Kia responded

Thank you for the kind words! We're glad to hear our team at West Herr Kia provided efficient and pleasant service. We appreciate your trust in our service department!

August 17, 2024

Did not take my service requirements seriously. And when pushed the issue a little they pushed back. So wrong customer service decision. More

by casa.ps127
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Tim and somebody else at service desk.
Aug 19, 2024 -

West Herr Kia responded

We apologize for not meeting your service expectations. It's disappointing to hear about the pushback you experienced, and we strive to improve our customer interactions. Please reach out so we can address this further. Thank you, Marc Mangione - Sr. Sales Consultant - (716) 926-7601

March 30, 2024

Craig Florkowski's salesmanship was superior! He ascertained what I was looking for, in a pre-owned vehicle, and what I could financially afford, and made it happen. My first visit to the dealers More

by Loving Retirement
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Florkowski
Apr 01, 2024 -

West Herr Kia responded

We're so glad to know that Craig was able to assist you in finding the perfect pre-owned vehicle at West Herr Kia! It's wonderful to hear about your smooth and easy experience. We appreciate your trust, and we'll be here for any future car needs you or your granddaughter may have. Safe travels with the 2021 Forte!

Apr 01, 2024 -

Loving Retirement responded

LOVING my new ride! Took my maiden voyage to Corning, where I'm a member of the Corning Museum of Glass. I make the trip monthly, because I thoroughly enjoy the journey. Smooth ride, economical on gas, easy handling.

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