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West Herr INFINITI

Williamsville , NY

Overview
Reviews
4.8
223 Reviews
Call Dealership (716) 633-9585
View Awards

8137 Main St

Williamsville , NY

14221

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Showing 223 reviews

July 20, 2023

Kevin at Infiniti was awesome! !! Super friendly, efficient, and willing to go the extra mile! More

by juliemik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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July 11, 2023

Very efficient, wait time as promised. Free cabin air filter change was nice to do for the customer. More

by rbmed1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex and Kevin
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June 21, 2023

After 3 hours - did not solve my issue, make a suggestion. Seems like the tech was more interested in his diagnostic pay vs solving my issue. Not easy to diagnose but I have them A code printout More

by Jhagen7
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Alex
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June 20, 2023

Speedy and efficient as always, been here for 7 years and they always get the job done More

by chunghon
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin
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June 20, 2023

Excellent service with my purchase of a QX50 as well as the service department leaving me completely comfortable when handling my concern with my breaks. I love my new car 🥰 More

by Tagme114
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin/ can’t remember the other gentleman name
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June 20, 2023

I scheduled an appointment approx. 2 weeks ago to have the spring mechanism on the gas cap door replaced because it snapped off when hit by the gas hose. I waited about 2 hours and the More

by Dac4378
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Alexander
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Jun 20, 2023 -

West Herr INFINITI responded

We are sorry to hear this happened to you. If you could please reach out to our Service Manager, Dennis, at 716-632-5110, we would like to look into this further for you. Thank you.

Jun 20, 2023 -

Dac4378 responded

Hi Dennis, Tried to contact you at the above phone number and they were unable to connect me??

Jun 23, 2023 -

West Herr INFINITI responded

Good morning! This is Dennis from West Herr Nissan/Infiniti. I hope all is well? i just left you a voice mail. if you could, please reach out to me directly at (716)810-8507 so i can discuss a couple things and turn this around and make things right! Sorry for the phone tag...thank you very much! Sincerely, Dennis

June 13, 2023

Keven and the service department was wonder yesterday for my seavice! Everyone I deal with at West Herr have been amazing. They always remember my name and treat me great! Love my cer and the deslership More

by mjbryant46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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June 02, 2023

West herr is always good to me. I drive quite a distance for them to work on my car and I wouldn’t go elsewhere. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
May 27, 2023

Outstanding Dealership in Western New York! I have owned 4 Infiniti autos from West Herr Infiniti. Excellent customer service! More

by Dianne1951@me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
May 10, 2023

Always take our vehicles there. Great service experience and great salesman we have known for years. More

by sandrahellwig@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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