West Herr INFINITI

Bought a 2022 certified infinity in June 2023. Needed service for pinging noise. Was advised it needed rear brakes. I had only driven it for 2000 miles. How could this serious issue have been overl Needed service for pinging noise. Was advised it needed rear brakes. I had only driven it for 2000 miles. How could this serious issue have been overlooked if certified? More

I have always appreciated the courtesy & professionalism of the West Herr staff. From sales ( Frank DuQuette ) to Infiniti service/repair ( today I had the pleasure of working with Kevin Hardwicke ) of the West Herr staff. From sales ( Frank DuQuette ) to Infiniti service/repair ( today I had the pleasure of working with Kevin Hardwicke ) More

Everything was done that I asked to be done and I appreciate coming to this location. appreciate coming to this location. More

I had a great experience with Brady and the team at west herr, everything was smooth and easy. herr, everything was smooth and easy. More

Kevin and the team were great. Very courteous. Took a little long to do an inspection, but it is what it is. I don't like taking my car in for service. Very courteous. Took a little long to do an inspection, but it is what it is. I don't like taking my car in for service. More

Service was great! Everyone was friendly, appointment was finished quickly . Waiting room was clean, welcoming and convenient. Kevin is the best! Everyone was friendly, appointment was finished quickly . Waiting room was clean, welcoming and convenient. Kevin is the best! More

Kevin and his crew were excellent and pleasant! Perfect service. The work they did was excellent Perfect service. The work they did was excellent More

Exceptional service and handled with care & compassion. I feel apart of the infinity family along with being apart of the Nissan family as well💙💙💙 I feel apart of the infinity family along with being apart of the Nissan family as well💙💙💙 More

All team members I met were very courteous. However, I wasn’t pleased that an oil change/all pts inspection took 3 hours with a scheduled appt time. I was advised I needed rear brakes at a cost However, I wasn’t pleased that an oil change/all pts inspection took 3 hours with a scheduled appt time. I was advised I needed rear brakes at a cost of $632. I had them completed elsewhere for $340. That’s quite a mark up/price difference. Again,, I’d like to stress the team members were very professional and kind, but a 3 hour wait time with an appointment is excessive. More

Always professional and courteous. Love West Herr Infiniti! Both sales and service excell beyond measure. Love West Herr Infiniti! Both sales and service excell beyond measure. More