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West Herr INFINITI

Williamsville , NY

Overview
Reviews
4.8
198 Reviews
Call Dealership (716) 633-9585
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8137 Main St

Williamsville , NY

14221

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Showing 198 reviews

October 19, 2023

They have always done a great job. My normal service manager moved to another location, but his replacement did a fantastic job - meaning, he gave realistic estimates, was friendly, p More

by EBG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonas
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Oct 19, 2023 -

EBG responded

West Herr Infinity did a great job today! Thank you!

Helpful
October 14, 2023

Terrific sales and service team and West Herr service is top notch. Definitely recommend for quality, price and overall satisfaction. Service team super friendly and went above and beyond to help correct an More

by al.mills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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October 11, 2023

Service staff members are wonderful Especially Kevin, who leads the team that attend to my service needs More

by QX70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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October 10, 2023

Terrific staff and customer service. Comfortable waiting area. Fair and worthy or praise. Thank you. More

by Ramseyjames337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonas
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Helpful
October 07, 2023

Physical layout of dealership was very nice and modern. Very clean. Sales personnel were very knowledgeable and attentive. Pleasure to deal with. More

by Paa55
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justine Jopp
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September 20, 2023

I was extremely pleased with the Polite And knowledgeable personal.I had an opportunity to talk with a couple of the waiting customers over a couple of coffee And that Most of my wait time. More

by nederr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonas Walker
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September 05, 2023

Walked in and the person in charge introduced himself and explained all my options and listened intently to my questions left feeling like a human not a number More

by herbie55555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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August 31, 2023

Service is a very pleasant experience. Great staff with the knowledge to keep your Infiniti at perfection. More

by walt.buchholz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin, service advisor
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August 27, 2023

Your service sucks! I tried makiing a simple oil change and told I would have to wait till the midle of October. More

by Pslobodzian52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
call center
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Aug 28, 2023 -

West Herr INFINITI responded

We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, Dennis, at (716)-810-8507. Thank you.

Helpful
August 25, 2023

Service was prompt and I was thoroughly informed of all issues/concerns regarding my vehicle. More

by mwill165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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