West Herr INFINITI

A great group of individuals who made the process ( one that I hate) actually very easy and stress free. I would recommend them to anyone who is interested in an Infinity that I hate) actually very easy and stress free. I would recommend them to anyone who is interested in an Infinity More

Excellent service always! I only use Infiniti of Williamsville for service. They review and explain everything thoroughly and professionally. Mike R. went over everything and gave me options for d Williamsville for service. They review and explain everything thoroughly and professionally. Mike R. went over everything and gave me options for different tires along with the prices explaining the difference in the tires. He kept me informed during the day They loaned me a new Infiniti to drive for the day which was so convenient and gave me the opportunity to drive a larger model More

No problem with the service department, with the exception of having only 1 technician as a Hybrid specialist. Very disappointed in Infiniti America for their lack of support for the Hybrid warrant exception of having only 1 technician as a Hybrid specialist. Very disappointed in Infiniti America for their lack of support for the Hybrid warranty policy. They apparently have a list of parts covered by the Hybrid warranty, but nobody could provide that list to us? More

The worst service I see it in my life ,I drop my car Wednesday , first the guy who work in desk service he not purchase rental car for me so I get used Uber for 4 days , waiting 4 days just for one p Wednesday , first the guy who work in desk service he not purchase rental car for me so I get used Uber for 4 days , waiting 4 days just for one part power steering pump , and when call them they not answer or give u update , this is really xxxxxxxx from service special from infinity,I guess if I took my car to normal service shop they will fixed it in one day and take care about customer . More

Excellent service as usual. Service completed on time. Provided with loaner. Everything was throughly reviewed and, explained to me. car was washed and sanitized. Pleasant and professional staff Provided with loaner. Everything was throughly reviewed and, explained to me. car was washed and sanitized. Pleasant and professional staff More

I always have a good experience whenever I need the service department. Jim K. is always professional, courteous, and efficient, always with a with a personal touch! This is also the first time I use service department. Jim K. is always professional, courteous, and efficient, always with a with a personal touch! This is also the first time I used the shuttle service and I enjoyed my conversation and experience with my driver. More

Quality work I like how they always help you and keep you informed, Jim specially is ready to help to him he’s ready to explain what’s going on in with your vehicl I like how they always help you and keep you informed, Jim specially is ready to help to him he’s ready to explain what’s going on in with your vehicle and how he can help if anyway. More

Never had a better experience! These guys were great! I hate buying cars but these guys made the experience of buying a new car what it should be; fun and happy! These guys were great! I hate buying cars but these guys made the experience of buying a new car what it should be; fun and happy! More

Great to deal with!! I definitely recommend this dealer. They are very thorough, easy to deal with and overall an awesome experience! I’ll go back for my next lease for sure. They are very thorough, easy to deal with and overall an awesome experience! I’ll go back for my next lease for sure. More

On time no negatives - great dealership I am impressed with the West-Herr experience and care for my car. I drive about 20 miles for NYS inspection which I could have done locally but prefe I am impressed with the West-Herr experience and care for my car. I drive about 20 miles for NYS inspection which I could have done locally but prefer WH service More