West Herr INFINITI

The dealership kept me updated along the way through my service. They were customer friendly and did right by the customer. . Thank you for treating the customer right . service. They were customer friendly and did right by the customer. . Thank you for treating the customer right . More

Quick service. They have a nice lounge area for clients to relax. Justine was very helpful in walking over the process and showing me around. to relax. Justine was very helpful in walking over the process and showing me around. More

James always goes above and beyond! Always have a wonderful experience! Thanks so much for always being very friendly and time appreciate! I love my infinity wonderful experience! Thanks so much for always being very friendly and time appreciate! I love my infinity More

West Herr Infiniti of Williamsville is TOP SHELF. They are professional, caring, responsive & they listen. You read it correctly this is an organization in 2021 that actually listens when you are telling are professional, caring, responsive & they listen. You read it correctly this is an organization in 2021 that actually listens when you are telling them your issues. Deal with confidence when you deal with this organization. Dan in sales, Jim, Marc & Tiffany in service!!!! More

A great group of individuals who made the process ( one that I hate) actually very easy and stress free. I would recommend them to anyone who is interested in an Infinity that I hate) actually very easy and stress free. I would recommend them to anyone who is interested in an Infinity More

Excellent service always! I only use Infiniti of Williamsville for service. They review and explain everything thoroughly and professionally. Mike R. went over everything and gave me options for d Williamsville for service. They review and explain everything thoroughly and professionally. Mike R. went over everything and gave me options for different tires along with the prices explaining the difference in the tires. He kept me informed during the day They loaned me a new Infiniti to drive for the day which was so convenient and gave me the opportunity to drive a larger model More

No problem with the service department, with the exception of having only 1 technician as a Hybrid specialist. Very disappointed in Infiniti America for their lack of support for the Hybrid warrant exception of having only 1 technician as a Hybrid specialist. Very disappointed in Infiniti America for their lack of support for the Hybrid warranty policy. They apparently have a list of parts covered by the Hybrid warranty, but nobody could provide that list to us? More

The worst service I see it in my life ,I drop my car Wednesday , first the guy who work in desk service he not purchase rental car for me so I get used Uber for 4 days , waiting 4 days just for one p Wednesday , first the guy who work in desk service he not purchase rental car for me so I get used Uber for 4 days , waiting 4 days just for one part power steering pump , and when call them they not answer or give u update , this is really xxxxxxxx from service special from infinity,I guess if I took my car to normal service shop they will fixed it in one day and take care about customer . More

Excellent service as usual. Service completed on time. Provided with loaner. Everything was throughly reviewed and, explained to me. car was washed and sanitized. Pleasant and professional staff Provided with loaner. Everything was throughly reviewed and, explained to me. car was washed and sanitized. Pleasant and professional staff More

I always have a good experience whenever I need the service department. Jim K. is always professional, courteous, and efficient, always with a with a personal touch! This is also the first time I use service department. Jim K. is always professional, courteous, and efficient, always with a with a personal touch! This is also the first time I used the shuttle service and I enjoyed my conversation and experience with my driver. More