West Herr INFINITI

Great to deal with!! I definitely recommend this dealer. They are very thorough, easy to deal with and overall an awesome experience! I’ll go back for my next lease for sure. They are very thorough, easy to deal with and overall an awesome experience! I’ll go back for my next lease for sure. More

On time no negatives - great dealership I am impressed with the West-Herr experience and care for my car. I drive about 20 miles for NYS inspection which I could have done locally but prefe I am impressed with the West-Herr experience and care for my car. I drive about 20 miles for NYS inspection which I could have done locally but prefer WH service More

Excellence Action My QX56 is only serviced by Infinity of Williamsville. Jim and the service teams are professional. The service manager is also helpful; true teamwo My QX56 is only serviced by Infinity of Williamsville. Jim and the service teams are professional. The service manager is also helpful; true teamwork in action by the service department. More

Excellent service at West-Herr Infiniti Since West-Herr purchased the Infiniti dealership service is outstanding. Loaners are available at no cost (except for fuel used) or you can spend ti Since West-Herr purchased the Infiniti dealership service is outstanding. Loaners are available at no cost (except for fuel used) or you can spend time in the beautifully remodeled waiting area. Both Service Managers are excellent and possess extensive experience. On occasion have spoken directly with the mechanic, who was also very helpful. Have not witnessed any upselling; when I ask about specific maintenance items the Service Manager refers me to the Infiniti recommended schedule. Finally, if my car starts making a strange sound I simply drive over to the dealership and when a Service Manager is free we drive around the parking lot and he tentatively diagnoses it. James, Michael and the entire Infiniti staff are on top of their game. More

Excellent Service Staff Today I took my car in for inspection at Infiniti Williamsville Service Dept and was greeted by Mr. James Kiera. I am beyond pleased with his courteo Today I took my car in for inspection at Infiniti Williamsville Service Dept and was greeted by Mr. James Kiera. I am beyond pleased with his courteous and friendly service. He went over and above the level of service I have ever experienced at a Car Dealership. He was considerate, honest and super helpful. In fact everyone in the service dept. was smiling and attentive. I congratulate the Williamsville Infiniti for maintaining such high level of customer service and for hiring the best people to represent them. Again, I would give Mr. James Kiera 5 stars for his service and thank him for being so courteous and helpful. Warm Regards, Ahmed More