West Herr Hyundai

I had purchased an EV and knew it didn’t fit my driving style. I reached out to Shane at West Herr Hyundai to see if they had any hybrids in stock. Shane was a pleasure to work with and got me into the car style. I reached out to Shane at West Herr Hyundai to see if they had any hybrids in stock. Shane was a pleasure to work with and got me into the car that I needed. The trade in process was a breeze. I most definitely will be back in the future. More

They were very informed and were able to answer my questions in terms that were knowledgeable questions in terms that were knowledgeable More

Tyler is awesome to work with. Provided updates on vehicle after booked. He is help us to understand loan process as well warranty package. We would love to Work with him in future Provided updates on vehicle after booked. He is help us to understand loan process as well warranty package. We would love to Work with him in future needs. More

Very friendly great service and a great price on my truck sales person was very helpful sales person was very helpful More

work done within the time frame promised and comfortable waiting area and when completed provided all paperwork I requested and directed to where I could find my vehicle parked waiting area and when completed provided all paperwork I requested and directed to where I could find my vehicle parked More

Ryan our salesman was super knowledgeable on options and feature on availability cars. He was patient and friendly. The dealership had great service and competitive prices. I would recommend them to family feature on availability cars. He was patient and friendly. The dealership had great service and competitive prices. I would recommend them to family and friends. More

Pleasant staff at all levels, effort to fit my car in promptly, recommendations to improve car ride ability, efforts to complete recall work while my car was in for service made this my best dealership e promptly, recommendations to improve car ride ability, efforts to complete recall work while my car was in for service made this my best dealership experience ever! Thank you! More

WARNING NEW CAR BUYERS AT WEST HERR HYUNDAI WILLIAMSVILLE, PREPARE FOR RIP-OFF, DO NOT BUY HERE!!!!!!!!!! My husband is a current West Herr customer 2022. Since his experience was fine (Tha WILLIAMSVILLE, PREPARE FOR RIP-OFF, DO NOT BUY HERE!!!!!!!!!! My husband is a current West Herr customer 2022. Since his experience was fine (Thank you Dave S.), we decided to buy my new car through this dealership as well. Unfortunately, all West Herr Locations are not the same at all. Don't let the Josh Allen/Steve Tasker commercials fool you. We give the Williamsville Hyundai Dealership 0 of 5 stars. They pulled a terrible scam on us. We wanted a new Access Limited Model. As normal these days, none in stock. We found our model, received the window sticker for validation and they ordered. First delivery was set for 6/8/22. Also, as normal these days, this was pushed out 5 times with an actual delivery of 7/12/22. Derek the salesman and Kyle the manager tried to played us like a fiddle. We were approved through Hyundai, had an agreed payment, rate and loan. Received an approval letter from Hyundai. All set, right? Day car arrived, salesman texted our offer expired and now we need to reapply. They proceeded to run 8 inquiries on me and my husband without permission. No phone call, no heads up, nothing. Then we get a call from the salesman that, we are sorry but your rate changed and now the payment will be $50 plus dollars more per month. WHAT... we were supposed to pick up the care in two hours. They are actually trying to resell a car to me that they had already sold. BEWARE, it's called a "FINANCE MARKUP SCAM". They mark up the "Shopped Around Rate" 4-6% more adding an alarming increase to the price trying to take advantage of a buyer who has waited for their car. They expected us to just say. OK, pay >$4200 more for the car which the dealer keeps this marked up money for themselves. It's called "DEALER RESERVE". This is total BS... DO NOT BUY HERE. They just lost two customers and two more family members. Very disappointing! More

Charge market adjustment pricing to gouge customers. Awful practice that Hyundai corporate does not support but dealerships are going against. Awful practice that Hyundai corporate does not support but dealerships are going against. More