West Herr Honda of Canandaigua
Canandaigua, NY
Filter Reviews by Keyword
By Type
Showing 460 reviews
Thanks again! We have both leased and purchased cars at Ontario Honda. They always work with us to get us what we need. We have been very satisfied with our experie We have both leased and purchased cars at Ontario Honda. They always work with us to get us what we need. We have been very satisfied with our experience. More
friendly and confident salesman My husband and I had done a lot of research online and Tony explained the car consistent with our findings. Friendly, self-assured and knowledgeable. My husband and I had done a lot of research online and Tony explained the car consistent with our findings. Friendly, self-assured and knowledgeable. Glad we went to Ontario Honda. More
Good experience Our experience with the salesperson was friendly and informative. There was no high pressure sales from anyone. The process for finishing the transact Our experience with the salesperson was friendly and informative. There was no high pressure sales from anyone. The process for finishing the transaction was efficient once we committed to a purchase. More
Happy customer! This is my second time leasing with Ontario Honda. The sales department, Tony in particular, is fantastic. He is very knowledgable and patient; and This is my second time leasing with Ontario Honda. The sales department, Tony in particular, is fantastic. He is very knowledgable and patient; and worked with me to put me in the car I wanted. As for service, they are fairly priced and scheduling is easy. More
Leasing another Honda CRV Our lease was nearly up and we went in to discuss options. Tony as always was very informative. He explained all the new options of the CRV and we dec Our lease was nearly up and we went in to discuss options. Tony as always was very informative. He explained all the new options of the CRV and we decided to stick with the CRV. We leased another Honda. We've probably leased at leased 10 Hondas over the years and are extremely happy. More
Positive buying experience I am a repeat customer at Ontario Honda due to their friendly staff, clean environment, effort to work with the customer, and positive buying experien I am a repeat customer at Ontario Honda due to their friendly staff, clean environment, effort to work with the customer, and positive buying experience. More
Outstanding! I went into Ontario Honda just to get information for a new HRV. Tony was outstanding, not overbearing like some dealers can be. I ended up buying a b I went into Ontario Honda just to get information for a new HRV. Tony was outstanding, not overbearing like some dealers can be. I ended up buying a brand new 2019 HRV sport. Between Tony and Laura I could not be happier with my experience. They were both wonderful and recommend them to anyone! More
First time car buyer-Fantastic experience! The salesman, Dave Johnson, was very knowledgeable, helpful & personable. I will definitely go back when it's time to buy another. Love my Honda CR-V! The salesman, Dave Johnson, was very knowledgeable, helpful & personable. I will definitely go back when it's time to buy another. Love my Honda CR-V!! More
Excellent process. BEYOND AMAZING customer service Tony DeTraglia worked with me on a pre-owned non-Honda purchase. He was informative and patient with my questions. Although Ontario Honda could not Tony DeTraglia worked with me on a pre-owned non-Honda purchase. He was informative and patient with my questions. Although Ontario Honda could not match my trade-in price that I was quoted at CarMax, I bought the car from them, but then I had no way to get to the store. Tony OFFERED to come get me in ROCHESTER - ON HIS DAY OFF, and drive me out to Canandaigua so I could get my car. Wow Wow Wow!! He came and picked me up in the morning, got me to the dealership, and I was out the door in 1/2hr. I would totally recommend working with Tony if you get the chance!! Sarah Bonsu was also excellent in getting me the information that I needed to make up my mind before coming in. More
Overall: OK We dealt with Tony DeTraglia. We visited the dealership about 4 times to drive vehicles over and over again. He always treated us with respect. The We dealt with Tony DeTraglia. We visited the dealership about 4 times to drive vehicles over and over again. He always treated us with respect. There were a couple times he either failed or was slow to return our phone calls. He seemed quite honest when talking with him and was quite nice. I think, however, he was overworked. He always seemed very busy with his work. He certainly knew his stuff about all the models of Honda he sold. He did not try to sell us the vehicle HE wanted to sell. He tried, simply, to discern which type of vehicle WE wanted even though we did not know which it was. The dealership as a whole felt a little cold. None of the employees we dealt with were overly outgoing or overly welcoming. They were all just OK. The biggest problem I had with Tony was that I kept asking him for his bottom line price and it kept changing. Finally, after a few days, it went down because I told him I called other dealerships for their prices. Finally, he gave me a price which was lower than other dealerships. More