West Herr Honda of Canandaigua

This is the same review I wrote on Google:Recently This is the same review I wrote on Google: Recently moved to beautiful Canandaigua, our family expanding and even though I wanted a Truck... the re This is the same review I wrote on Google: Recently moved to beautiful Canandaigua, our family expanding and even though I wanted a Truck... the reasonable and practical option was the minivan. Naturally I looked for every possible van review out there and only 1 minivan was constantly mentioned for being the best, the Honda Odyssey. Victory Honda isn't too far from us so I decided to take a look at their inventory, website was nice with great photos so I decided to take the next step, calling in to set up an appointment to test drive. Now, I usually hate this part because you'll get some arrogant car sales bro-dude, well not here. I was connected to Ann, my sales person. We showed up to the dealership with my 2 and 1 year old, any parents reading this know this can be a tough outing. We were warmly greeted by staff (including Bill the manager) and Ann was there every step of the way. She answered all our questions, was personable and great with our little ones. Never felt pressure, yes we were conducting business but we never felt like the dealership was pressuring us to buy right that moment. Anyone who's ever had a bad dealership experience knows what I'm talking about here. After the test drive my wife and I still needed more time to think and budget,we said we would take some time. Ann and 1Bill kept in touch, never pushy. We had some back and forth discussions and finally settled on amicable terms. We went back to the dealership and the process was fast and streamlined, I loved it. The price you agree on is the price you get, there was no bait and switch. Scott the finance was great, very personable. I have to mention Katie, who was also another super star. At times our 2 year old son would get a little bored and out of control, this could have easily killed the deal simply because we wouldn't be able to stay at the dealership long enough to sign anything. She was great with him, patient and caring for him, took him around and even played with him... it really meant the world to us. Thank you. Honda to me represents reliability and practicality. Victory Honda of Ontario delivered service and quality, it's a pleasure to have done business and my family and I look forward to doing business with them again. We love knowing that we have a quality product and a quality team behind us. We love our new Honda Odyssey and Victory Honda! More

We arranged a 1pm to see a vehicle, drove 40 min arrived 15 min early only to discover a person who had a 4 pm appt was there ahead of us looking at it And the dealer said oh no they didn’t call them Balone 15 min early only to discover a person who had a 4 pm appt was there ahead of us looking at it And the dealer said oh no they didn’t call them Baloney!! Such a Game!! More

Great overall experience except no sale made because an accessory charge that could not be removed was overlooked in coming to a selling price on the phone. Easy people to work with. Great pleasant dealer accessory charge that could not be removed was overlooked in coming to a selling price on the phone. Easy people to work with. Great pleasant dealership to visit. More

My husband and I have purchased numerous cars from Ontario Honda, now Victory Honda and were always pleased with the sales and service. Since the name change, we purchased a HRV and the service has be Ontario Honda, now Victory Honda and were always pleased with the sales and service. Since the name change, we purchased a HRV and the service has been terrible. Because the dealer gave us the wrong keys, our dog, on a very hot day, was locked inside. The dealer could not get a key to us, so we had to break the window. Since then, the car locks inadvetently and the alarm sounds. The dealer will not fix this. Over the past few years, Victory Honda did not require appointments so you only had to show up. Today, I showed up for a 15 minute oil change, but now they require appointments. It would have been nice if they would have alerted customers of this substantial change. They said could wait 1 1/2 hours, but had no loaner cars. The work did not get done after I drove for about 40 minutes to get there. I'm dine with Vectory Honda. I'll be going to Subaru. More

The people at Victory Honda of Ontario were kind, understanding and very patience. They answered all of my questions. I highly recommend them to anyone. understanding and very patience. They answered all of my questions. I highly recommend them to anyone. More