West Herr Honda of Canandaigua

Very professional- still not fond of the "on line "systems that all dealership are going to. There is always the " not sure of proper communication " feelings after a online appointment 🤔 "systems that all dealership are going to. There is always the " not sure of proper communication " feelings after a online appointment 🤔 More

Great experience! On time, great communication prior to and during the appointment. Will use again! On time, great communication prior to and during the appointment. Will use again! More

Friendly. Explained the problem and solution. No pressure to have the relatively small problem fixed but explained why I want to have it done. Explained the problem and solution. No pressure to have the relatively small problem fixed but explained why I want to have it done. More

Incompetent when it comes to the paper work. A month and a half after buying out a lease & no title yet! Their communications with Honda Corp needs to be updated and Honda’s voice mail system i A month and a half after buying out a lease & no title yet! Their communications with Honda Corp needs to be updated and Honda’s voice mail system is the worst I have ever dealt with. More

Service appointment was handled efficiently and quickly. Very impressed was the level of service provided. Very impressed was the level of service provided. More

They were professional, friendly, prompt and very helpful. Alan even called to let me know I had additional services for my mileage at no charge on Car Doc. I was scheduled for oil change and tire helpful. Alan even called to let me know I had additional services for my mileage at no charge on Car Doc. I was scheduled for oil change and tire rotation. I truly appreciated him letting me know. Alan also gave me good advice since he knows I plan on buying the car. Luke reviewed everything done and went over the inspection details. Working with them is always a true pleasure! More

Took my Ridgeline truck in for a hood latch recall. The service was completed quicker than expected - and this included a complimentary multi-point inspection. All free. No “surprises” or unexpected fe The service was completed quicker than expected - and this included a complimentary multi-point inspection. All free. No “surprises” or unexpected fees. Staff was very courteous and a courtesy shuttle was available if needed. The customer waiting room is adequate (I’ve been in better) but it was comfortable and supplied with free coffee and other products. I’ll take great service over a great waiting room any day and that’s what I received. More

At our last visit we had our car towed in for a dead battery. Your shop brought it in right away and and didn’t find anything else wrong with the car. The accessory button had been left on while sitting battery. Your shop brought it in right away and and didn’t find anything else wrong with the car. The accessory button had been left on while sitting on the garage. Thanks for your quick response. I’d always a pleasure doing business with you. More

knowledge staff they go over every detail with you excellent customer service this is the only place I will take my vehicle to excellent customer service this is the only place I will take my vehicle to More

I made my first appointment with the Service Department for a NYS inspection the 3rd week of September for September 29th. Alan was fine, but he told me that it would be at least an hour to do the inspect for a NYS inspection the 3rd week of September for September 29th. Alan was fine, but he told me that it would be at least an hour to do the inspection. What frustrated me is that after an hour I went back and saw that my vehicle was still where I had parked it and asked if it was done and it wasn't, at that point Alan grabbed a mechanic and asked them to inspect my car. After an hour and a half wait time it was finally complete. I never heard or experienced in the past that it took this long for a simple inspection on a 2022 vehicle with less than 7000 miles. I'm not sure if I will go back for service work except if I have warranty work that needs to be done! More