West Herr Honda
Lockport, NY
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Buying the car was fine no issues there, however getting service done is like pulling teeth. No one answers the phone I’ve left my number in multiple occasions and never received a call back. This whole exp service done is like pulling teeth. No one answers the phone I’ve left my number in multiple occasions and never received a call back. This whole experience makes me regret buying a car from West Herr and I will be purchasing elsewhere when it’s time. More
Always a great experience when I need service this time, I had a flat tire due to a bolt. I was in and out with no issues. thank you to Jen and Keith for taking care of my vehicle in such a timely manner. I had a flat tire due to a bolt. I was in and out with no issues. thank you to Jen and Keith for taking care of my vehicle in such a timely manner. More
I had a really good experience from the beginning of looking for a vehicle to the moment when I pulled away with my new vehicle looking for a vehicle to the moment when I pulled away with my new vehicle More
My service rep Mr. Costilow was prompt, courteous, professional, and explained everything to me. I was in and out quickly for routine maintenance. Overall the best de Costilow was prompt, courteous, professional, and explained everything to me. I was in and out quickly for routine maintenance. Overall the best dealer experience I have had for a service visit. I purchased the vehicle here as well almost a year ago and that was a very positive exoerience at the time. They also handled a minor warranty claim last year quickly and professionally with no drama. A very fine organization. More
Thank you for the prompt service. They iwere very helpful and I felt my vehicle was in good hands. I will definitely be a returning customer! They iwere very helpful and I felt my vehicle was in good hands. I will definitely be a returning customer! More
Went in for my inspection, tire rotation and oil change for my lease. I was met at the door by Dale and he carefully answered my questions and explained what would be done during my visit. Never spoke down for my lease. I was met at the door by Dale and he carefully answered my questions and explained what would be done during my visit. Never spoke down to me. When the work was done, he came and got me. He explained what was done and escorted me to my car to leave. More
Mark Millville is excellent! This was my 2nd purchase with mark and I won’t go anywhere else ever! He’s professional, knowledgeable and personable. He makes getting a car actuall This was my 2nd purchase with mark and I won’t go anywhere else ever! He’s professional, knowledgeable and personable. He makes getting a car actually a fun, stress less experience. Coty is awesome as well ! She helped explain my new cars features! I love this place! More