West Herr Honda

I worked with Paul and Rich who were amazing. Really took the time to listen to my concerns and were able to Rectify the problem immediately. Very pleased with the service I received. Really took the time to listen to my concerns and were able to Rectify the problem immediately. Very pleased with the service I received. More

Paul in service department was very helpful. All service was done perfectly and in time. I am very pleased with the service. Thank you Paul. All service was done perfectly and in time. I am very pleased with the service. Thank you Paul. More

The model of CR-V that I wanted was about to be produced the next week (it was previously ordered but that customer later changed his mind. We grabbed it and it was delivered before the estimated date. The the next week (it was previously ordered but that customer later changed his mind. We grabbed it and it was delivered before the estimated date. The delivery process was quick and painless. Martin the salesperson was wonderful and so too was David the Financial Services Manager. Martin have a nice overview of the vehicle to me and my wife when we accepted delivery. We are very pleased. Kevin S More

Great Sales people and great stock. The 2 star rating is because the finance guy, Dave and General Manager, Mike LIE. Promised me call backs that I never received after trying for 7 d The 2 star rating is because the finance guy, Dave and General Manager, Mike LIE. Promised me call backs that I never received after trying for 7 days....not even a text. Fortunate for me, I did not need to finance my car thru them. Dave lied most about the extended warranty which costs thousands of dollars. Buyer Beware! Read the fine print and do not trust their finance dept. More

Not the best communication that the part needed was in. I had to ask and then was told it was already there. I had to ask and then was told it was already there. More

Always prompt and courteous They are not pushy and always explain what is needed now or at a later time. explain what is needed now or at a later time. More

Horrible experience ever! !! No communication at all. This dealer had my car for a month and all the problems I stated were not fixed they slyest drove mar car and made me look !! No communication at all. This dealer had my car for a month and all the problems I stated were not fixed they slyest drove mar car and made me look like an idiot. Service advisor Paul I’d horrible customer service. I would never recommend anyone to come here just as little as getting their car serviced or definitely not to purchase vehicle from here More

Paul was very courteous from the moment I arrived at the service door. My appointment was for 11 o’clock and Paul got me in at 11 o’clock. The service on my car was thorough and prompt and Paul was sure to service door. My appointment was for 11 o’clock and Paul got me in at 11 o’clock. The service on my car was thorough and prompt and Paul was sure to explain what the services were done completely. He queried me about any questions I might have and answered all questions. Honda of Lockport is a great place to go for all your services. More

Our experience was great. Right from the start Paul was honest about the recommended service repairs and wait time for them. Right from the start Paul was honest about the recommended service repairs and wait time for them. More

Wess Herr made the buying of our present vehicle easy and quickly. A lot of it has. Is because of the salesman Norm Daniels. He was was very knowledgeable of the procedure, friendly and not pushy. I highly quickly. A lot of it has. Is because of the salesman Norm Daniels. He was was very knowledgeable of the procedure, friendly and not pushy. I highly recommend him. More