West Herr Ford of Rochester

Best dealer to work with, sales Paul D is great in sales, and Andy and Chris in service, both great and helpfull sales, and Andy and Chris in service, both great and helpfull More

Tony was the best ! So easy to work with. Wedt Her fabulous Thanks you again So easy to work with. Wedt Her fabulous Thanks you again More

Great experience Mark Augusty very knowledgeable a pleasure to do business with. Will definitely go back again. pleasure to do business with. Will definitely go back again. More

The salesmen was knowable attentive and very pleasant. He made purchasing our vehicle very easy. made purchasing our vehicle very easy. More

I had a scheduled maintenance appointment today that completely keeps my 2020 Escape working like it did when purchased—I could not be more pleased with their professionalism. completely keeps my 2020 Escape working like it did when purchased—I could not be more pleased with their professionalism. More

Brought our 2018 transit in for maintenance service. This time in they rotated the tires and put 60lbs in 3 and the 4th 70 lbs and may have blown the tire air pressure sensor time in they rotated the tires and put 60lbs in 3 and the 4th 70 lbs and may have blown the tire air pressure sensor More

COVID-19 issues with parts delivery caused my car to be in the shop almost 6 weeks. West Herr did everything else they could, including installing new tires while waiting for parts. I have always been gi in the shop almost 6 weeks. West Herr did everything else they could, including installing new tires while waiting for parts. I have always been given great service. The only thing I can say is when I got my car back there was a chink in my car's body nowhere near the accident site that was not there before. I check my car regularly but I can't prove it happened at the shop. More

I was taking care of very well by John Lombardi and the dealership they were courteous and they showed me everything I needed to know about leasing my vehicle I’m very pleased with this dealership thank yo dealership they were courteous and they showed me everything I needed to know about leasing my vehicle I’m very pleased with this dealership thank you very much More

Sales agent listened to needs wants for vehicle and provided options which helped in decision making. No pressure sale provided options which helped in decision making. No pressure sale More

I’ve been a customer for a long time very happy with what you do. you do. More