West Herr Ford of Rochester

Between myself and my daughter we have purchased 4 vehicles over the last 2 years from West Herr Ford of Rochester, All 4 deals were made with Tony M. Both Tony and West Herr have been an absolute joy vehicles over the last 2 years from West Herr Ford of Rochester, All 4 deals were made with Tony M. Both Tony and West Herr have been an absolute joy to work with even in this climate of poor availability of vehicles. Tony worked hard to find the perfect vehicles for myself and my daughter, For this reason I will continue to purchase all of my future vehicles from West Herr and will always use Tony as my salesman even if I buy another brand of vehicle in the West Herr family. More

Very pleased with our experience at West Herr Ford of Rochester. Service was prompt and done in less time than expected. Shane was professional, courteous and helpful. Rochester. Service was prompt and done in less time than expected. Shane was professional, courteous and helpful. More

Excellent people to business with very informative and do the explaining to the tee.it’s a pleasure to work with the explaining to the tee.it’s a pleasure to work with More

The service was very good and I wasn't there forever! I was there for an inspection and getting pricingon tires. I was there for an inspection and getting pricingon tires. More

You guys got my truck in right away I was told it might take a couple weeks to get to it you jumped on my truck and very happy about that. Good job. take a couple weeks to get to it you jumped on my truck and very happy about that. Good job. More

Service staff were professional and efficient. They completed the service and let me know as soon as it was ready to pick up. They completed the service and let me know as soon as it was ready to pick up. More

My mother passed and I had to take my father home and I looked down at my miles and found I was due for oil change before driving 14 hours. I was not able to get a appointment before I left but I called th looked down at my miles and found I was due for oil change before driving 14 hours. I was not able to get a appointment before I left but I called the service manager, told him my situation and he said no problem we will get you in and they did. This a dealership that cares about their customers nit just the sale but the family/person More

Professional, Experienced, Timely AND Customer Support Oriented. Satisfied with Service Received ( routine maintenance ). Made a Follow Up Service Appointment while there, for Next Year. Oriented. Satisfied with Service Received ( routine maintenance ). Made a Follow Up Service Appointment while there, for Next Year. More

I was pleased at my oil change and inspection service today! Fast, efficient and shuttle was greatly appriciated! Nice job, and Chris was great! today! Fast, efficient and shuttle was greatly appriciated! Nice job, and Chris was great! More

John Lambardi and the other members of the west herr sales team were a pleasure to work with. They went above and beyond my expectations! I would highly recommend and plan on going back in the future fo sales team were a pleasure to work with. They went above and beyond my expectations! I would highly recommend and plan on going back in the future for service and sales. More