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West Herr Ford of Rochester

Rochester, NY

4.7
111 Reviews

4545 Ridge Rd W

Rochester, NY

14626

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Showing 111 reviews

March 08, 2023

So. Better read entire thing .. Had some serious problems with my truck. This was now the 4th time for the exact problem. So to start service was great. More

by mhughson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris,Andre,Andrew,Rolland, ashley
March 05, 2023

Great service as always. Quick, efficient, friendly. Chris and West Herr are the best! Thanks! More

by joeycaps77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
February 10, 2023

Between myself and my daughter we have purchased 4 vehicles over the last 2 years from West Herr Ford of Rochester, All 4 deals were made with Tony M. Both Tony and West Herr have been an absolute joy More

by maccardi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony McCall
January 28, 2023

Very pleased with our experience at West Herr Ford of Rochester. Service was prompt and done in less time than expected. Shane was professional, courteous and helpful. More

by tfitzpatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
January 26, 2023

Excellent people to business with very informative and do the explaining to the tee.it’s a pleasure to work with More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
January 25, 2023

The service was very good and I wasn't there forever! I was there for an inspection and getting pricingon tires. More

by prnicosial
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
January 07, 2023

You guys got my truck in right away I was told it might take a couple weeks to get to it you jumped on my truck and very happy about that. Good job. More

by Chriskane58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure who worked on my truck
December 13, 2022

Service staff were professional and efficient. They completed the service and let me know as soon as it was ready to pick up. More

by pargus65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron and Shane
December 07, 2022

My mother passed and I had to take my father home and I looked down at my miles and found I was due for oil change before driving 14 hours. I was not able to get a appointment before I left but I called th More

by Bob L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Service Manager Bob
November 12, 2022

Professional, Experienced, Timely AND Customer Support Oriented. Satisfied with Service Received ( routine maintenance ). Made a Follow Up Service Appointment while there, for Next Year. More

by ronchabot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris - Service Writer
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