West Herr Ford of Rochester

Dealership helpful knowledgeable. Not sure which advisor I talked to when I went in but I never talked him again. After waiting 2 hours for a 1 hour job I asked another advisor what w Not sure which advisor I talked to when I went in but I never talked him again. After waiting 2 hours for a 1 hour job I asked another advisor what was taking so long. Found out my vehicle had been done an hour ago but the advisor had gone home. More

Collision repair for my 2017 Mercedes C 300 was a very lengthy process do to the in availability of a radar sensor. Even tough it to 7 months I was kept informed weekly Mr zach always responded to my con lengthy process do to the in availability of a radar sensor. Even tough it to 7 months I was kept informed weekly Mr zach always responded to my concerns, very polite and understanding More

I always get wonderful service and in a timely fashion. Since I bought my car here many years ago and have always received good service, when it's time for me to buy another car I'll definitely come to Wes Since I bought my car here many years ago and have always received good service, when it's time for me to buy another car I'll definitely come to West Herr. More

Everyone in this dealership was wonderful. Anthony McCall and his son made buying our vehicles very enjoyable. Anthony McCall and his son made buying our vehicles very enjoyable. More

John and his staff at west herr ford collision service did a great job helping me through the process of getting my BMW repaired. An excellent business that I would recommend to anyone wanting a painless did a great job helping me through the process of getting my BMW repaired. An excellent business that I would recommend to anyone wanting a painless experience dealing with vehicle repair work. Bob Byron More

Treated like family, easy process and not pushy. They even brought a vehicle in from Syracuse for me to test drive They even brought a vehicle in from Syracuse for me to test drive More

Very personable! Felt like family! Tim really seemed to care about me as a person!! Prompt and great service! Kept me informed!! Felt like family! Tim really seemed to care about me as a person!! Prompt and great service! Kept me informed!! More

Great service, always willing to work with customer, absolutely top notch customer service helpful and friendly! absolutely top notch customer service helpful and friendly! More

So. Better read entire thing .. Had some serious problems with my truck. This was now the 4th time for the exact problem. So to start service was great. Better read entire thing .. Had some serious problems with my truck. This was now the 4th time for the exact problem. So to start service was great. I delt with Chris (service advisor West herr dodge in Greece), he handled my aggravation awesomely. He also jumped right on looking into this problem. Ended up needing yet another transmission. (Not very pleasant experience owning a 2016 ram 2500 Cummins automatic..) long service story short, an new transmission was atleast 3 months out. I then got quite annoyed at the thought of being another 3 months without my truck. I asked for options and was taken to Andre and Andrew(salesmen for West herr dodge Greece) I spent most of my Saturday with Andre going over multiple options, they brought a used truck in from Syracuse for me to look at, beautifully presented. Exactly what I was looking for, however we just couldn't agree on a price. (I was obviously very on edge given I had zero intentions on buying a new truck but here I was...) So after many hours of looking at other options and other trucks somehow we stumbled upon west herr Ford of Greece had 2 bran new super duties. Exactly what I wanted. So we shifted gears and went next door. At this point Andrew took over as well as Rolland ( finance manager west herr Ford Greece). Andrew explained everything that was happening to Rolland and man let me tell you. The rest of the process was painless Andrew for being a new salesmen handled everything awesomely, Rolland was awesome as well, he managed to get my payment $50 less than the used truck with Ford incentives. I couldn't believe it. So needless to say all and all it was an awesome experience. These guys were all great. Gave top dollar for my truck even being broken. So to the reason for 3 stars. It is a hard decision. I may update this later to a higher rate later on. So you know now I agreed to a bran new truck. Upon delivery it was not very clean. The chrome tailpipe is rusty the chrome was covered in waterspots.. you would think spending that much money you would be comfortable eating off the truck. I would not. So they then wiped it down with a towel. Still not super satisfied but given they agreed to put a gooseneck hitch in the new truck it has to go back for that. I'm really hoping they address this problem then. Last little problem, I purchased the truck with a bed liner, they agreed to put in a gooseneck hitch at no charge to me, however they did not inform me untill after the purchase was complete that with said gooseneck I would loose my bed liner and be left with just the original standard steel bed.. so I asked for options and was told I could leave it as steel without a bed liner or I could pay $690 out of pocket for a spray in bed liner.... My personal opinion, I bought the truck with one they should make sure it keeps one.... Again. I may change my rating after my appointment depending on how it goes.... Sorry for such a long review. I hope it helps someone. All in all the people were awesome the quality was a little lax in my opinion. More

Great service as always. Quick, efficient, friendly. Chris and West Herr are the best! Thanks! Quick, efficient, friendly. Chris and West Herr are the best! Thanks! More