Back

West Herr Ford of Rochester

Rochester, NY

4.7
107 Reviews

4545 Ridge Rd W

Rochester, NY

14626

Directions

By Type

Showing 107 reviews

January 26, 2023

Excellent people to business with very informative and do the explaining to the tee.it’s a pleasure to work with More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
January 25, 2023

The service was very good and I wasn't there forever! I was there for an inspection and getting pricingon tires. More

by prnicosial
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
January 07, 2023

You guys got my truck in right away I was told it might take a couple weeks to get to it you jumped on my truck and very happy about that. Good job. More

by Chriskane58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure who worked on my truck
December 13, 2022

Service staff were professional and efficient. They completed the service and let me know as soon as it was ready to pick up. More

by pargus65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron and Shane
December 07, 2022

My mother passed and I had to take my father home and I looked down at my miles and found I was due for oil change before driving 14 hours. I was not able to get a appointment before I left but I called th More

by Bob L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Service Manager Bob
November 12, 2022

Professional, Experienced, Timely AND Customer Support Oriented. Satisfied with Service Received ( routine maintenance ). Made a Follow Up Service Appointment while there, for Next Year. More

by ronchabot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris - Service Writer
November 07, 2022

I was pleased at my oil change and inspection service today! Fast, efficient and shuttle was greatly appriciated! Nice job, and Chris was great! More

by PJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
November 07, 2022

John Lambardi and the other members of the west herr sales team were a pleasure to work with. They went above and beyond my expectations! I would highly recommend and plan on going back in the future fo More

by Krewsonwight
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John lambardi
October 31, 2022

The repair went well and looks good. The expected completion date varied by more than a week. Must have been hard to predict. More

by Ford collision
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
September 15, 2022

Happy with the results, always great service. Thanks for your support thanks again, thanks again, More

by Qstiefel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
...
7
...