West Herr Ford of Rochester

Not customer oriented bad customer experience very disappointing experience Charles was not helpful at all came back with multiple estimates only to total my vehicle would never return to this busines disappointing experience Charles was not helpful at all came back with multiple estimates only to total my vehicle would never return to this business More

Not pleased with service after the sale, also finance manager as difficult to deal with. Had a bedlner installed; first one was incorrectly done, second has the same issue. Very difficult to get in tou manager as difficult to deal with. Had a bedlner installed; first one was incorrectly done, second has the same issue. Very difficult to get in touch with the service department, when I finally did they had an open slot 10 days away but refused to let me wait for my vehicle. Sales people were good but will not go back to that dealer! More

Nice staff, warranty work was completed as requested. Service manager was helpful in scheduling appointment and providing a loaner while my truck was being worked on. Service manager was helpful in scheduling appointment and providing a loaner while my truck was being worked on. More

I had an appointment at 2 for oil change, tire rotation and inspection. I was out by 3. I found everyone very nice and respectful. Would definitely recommend this dealership to other people and inspection. I was out by 3. I found everyone very nice and respectful. Would definitely recommend this dealership to other people More

Recall service was quick and easy. John was polite and willing to answer any questions. John was polite and willing to answer any questions. More

Jimmy F was very professional and extremely approachable from the minute I step into the dealership. Will highly recommend all my friends and family that need a car to go see him! from the minute I step into the dealership. Will highly recommend all my friends and family that need a car to go see him! More

Just being going to them less than a yr. But very satisfied with them being truthful about what they will be doing. Left the previous dealer bc. Of their attitude and dishonesty. Joanne But very satisfied with them being truthful about what they will be doing. Left the previous dealer bc. Of their attitude and dishonesty. Joanne More

Knowledgeable data and friendly experience on the auto we were looking at replacing our current auto that we purchased from west herr were looking at replacing our current auto that we purchased from west herr More

Had an appointment today July 22nd at 10am for an oil change and inspection. They took my truck right in and I was done and on my way by 11:15. Great service and courtesy by all. Thanks change and inspection. They took my truck right in and I was done and on my way by 11:15. Great service and courtesy by all. Thanks More