West Herr Ford of Rochester

Jimmy F was very professional and extremely approachable from the minute I step into the dealership. Will highly recommend all my friends and family that need a car to go see him! from the minute I step into the dealership. Will highly recommend all my friends and family that need a car to go see him! More

Just being going to them less than a yr. But very satisfied with them being truthful about what they will be doing. Left the previous dealer bc. Of their attitude and dishonesty. Joanne But very satisfied with them being truthful about what they will be doing. Left the previous dealer bc. Of their attitude and dishonesty. Joanne More

Knowledgeable data and friendly experience on the auto we were looking at replacing our current auto that we purchased from west herr were looking at replacing our current auto that we purchased from west herr More

Had an appointment today July 22nd at 10am for an oil change and inspection. They took my truck right in and I was done and on my way by 11:15. Great service and courtesy by all. Thanks change and inspection. They took my truck right in and I was done and on my way by 11:15. Great service and courtesy by all. Thanks More

My experience at West herr Ford was great one prompt and efficient great service and great people efficient great service and great people More

Treated very well for service. The service people recommended car inspection which I didn't realize it needed at the time and they did the inspection. The service people recommended car inspection which I didn't realize it needed at the time and they did the inspection. More

Easy, no pressure salespeople. Definitely did whatever they could to make the deal. It was a very easy and pleasant experience. Definitely did whatever they could to make the deal. It was a very easy and pleasant experience. More

Service was very timely and efficient. Personal were friendly and efficient. Pleasant waiting room. Recommend them anytime. Personal were friendly and efficient. Pleasant waiting room. Recommend them anytime. More

Dealership helpful knowledgeable. Not sure which advisor I talked to when I went in but I never talked him again. After waiting 2 hours for a 1 hour job I asked another advisor what w Not sure which advisor I talked to when I went in but I never talked him again. After waiting 2 hours for a 1 hour job I asked another advisor what was taking so long. Found out my vehicle had been done an hour ago but the advisor had gone home. More

Collision repair for my 2017 Mercedes C 300 was a very lengthy process do to the in availability of a radar sensor. Even tough it to 7 months I was kept informed weekly Mr zach always responded to my con lengthy process do to the in availability of a radar sensor. Even tough it to 7 months I was kept informed weekly Mr zach always responded to my concerns, very polite and understanding More