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West Herr Ford of Rochester

Rochester, NY

4.7
107 Reviews

4545 Ridge Rd W

Rochester, NY

14626

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Showing 107 reviews

January 04, 2024

Service department was excellent from the time I got there to when the service was completed. I can't say enough good things about the quality and professionalism of the Service Department at West Herr More

by jfmacdonald1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
January 03, 2024

WOW! ! Surprised on how giving a company is yet so terrible to those dealers that they sell those trades to, Dealers that support them, have helped them ge More

by cbtrucks1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Used car managment
December 30, 2023

Went to have car inspected with no appointment…was taken care of right away…excellent customer service…….. More

by Geri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Maria
December 18, 2023

I've been a costumer for over sometime and I've been satisfied with the work you're team has done. THANK'S More

by prbigpapi59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
November 17, 2023

Not customer oriented bad customer experience very disappointing experience Charles was not helpful at all came back with multiple estimates only to total my vehicle would never return to this busines More

by anthonylgaudio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles
November 15, 2023

Cody was very easy to work with. He brought the car to our house and we never had to leave the house to complete the deal. He went above and beyond to make sure we were happy with ev More

by dselner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Argus
Nov 20, 2023 -

West Herr Ford of Rochester responded

It's great to know that Cody made your car-buying experience convenient and enjoyable at West Herr Ford of Rochester. We appreciate the positive feedback!

November 15, 2023

Not pleased with service after the sale, also finance manager as difficult to deal with. Had a bedlner installed; first one was incorrectly done, second has the same issue. Very difficult to get in tou More

by Howie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom & Denise (sales)
November 03, 2023

Nice staff, warranty work was completed as requested. Service manager was helpful in scheduling appointment and providing a loaner while my truck was being worked on. More

by gpullen586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug, Rick, John Furey (Body Shop Mgr)
September 21, 2023

I had an appointment at 2 for oil change, tire rotation and inspection. I was out by 3. I found everyone very nice and respectful. Would definitely recommend this dealership to other people More

by maryolney12
Service Time
Recommend Dealer
Yes
Employees Worked With
Christopher Maria
September 20, 2023

Recall service was quick and easy. John was polite and willing to answer any questions. More

by Econte9250
Recommend Dealer
Yes
Employees Worked With
John
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