West Herr Ford of Rochester

WOW! ! Surprised on how giving a company is yet so terrible to those dealers that they sell those trades to, Dealers that support them, have helped them ge ! Surprised on how giving a company is yet so terrible to those dealers that they sell those trades to, Dealers that support them, have helped them get to this position in their business. I have purchased a LOT of vehicles from this company and after several deals that have gone really bad due to their "West Herr Guarantee" I will no longer trust this company. This is my personal and professional warning to all dealers who have done business with this company...especially those buyers at the auction in Erie PA where West Herr represents their cars with this xx "West Herr Guarantee" Totally a scam that really means you are buying the car "AS-IS" while at the same time displaying a "Green Light" that represents a safe purchase from major defects. Poor Business...so sad. More

Went to have car inspected with no appointment…was taken care of right away…excellent customer service…….. care of right away…excellent customer service…….. More

I've been a costumer for over sometime and I've been satisfied with the work you're team has done. THANK'S satisfied with the work you're team has done. THANK'S More

Not customer oriented bad customer experience very disappointing experience Charles was not helpful at all came back with multiple estimates only to total my vehicle would never return to this busines disappointing experience Charles was not helpful at all came back with multiple estimates only to total my vehicle would never return to this business More

Not pleased with service after the sale, also finance manager as difficult to deal with. Had a bedlner installed; first one was incorrectly done, second has the same issue. Very difficult to get in tou manager as difficult to deal with. Had a bedlner installed; first one was incorrectly done, second has the same issue. Very difficult to get in touch with the service department, when I finally did they had an open slot 10 days away but refused to let me wait for my vehicle. Sales people were good but will not go back to that dealer! More

Nice staff, warranty work was completed as requested. Service manager was helpful in scheduling appointment and providing a loaner while my truck was being worked on. Service manager was helpful in scheduling appointment and providing a loaner while my truck was being worked on. More

I had an appointment at 2 for oil change, tire rotation and inspection. I was out by 3. I found everyone very nice and respectful. Would definitely recommend this dealership to other people and inspection. I was out by 3. I found everyone very nice and respectful. Would definitely recommend this dealership to other people More

Recall service was quick and easy. John was polite and willing to answer any questions. John was polite and willing to answer any questions. More

Jimmy F was very professional and extremely approachable from the minute I step into the dealership. Will highly recommend all my friends and family that need a car to go see him! from the minute I step into the dealership. Will highly recommend all my friends and family that need a car to go see him! More