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West Herr Ford of Rochester

Rochester, NY

4.7
107 Reviews

4545 Ridge Rd W

Rochester, NY

14626

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Showing 107 reviews

May 02, 2024

From the minute we walked in we were treated spectacular! Trevor greeted us and answered every question we had. So helpful! More

by Kenwoodh27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor S
April 11, 2024

Very helpful and fast. I was very happy with my service today. I only had an oil change More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny
April 11, 2024

The service never disappoints. It’s on time and the wait time is as promised. Entire staff is friendly, courteous and knowledgeable More

by rosemarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist (? Name). Several mechanics in service area
March 07, 2024

Great experience exploring every option in great detail until I was happy with the car I got. More

by cmnbutterfly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denise
February 16, 2024

They take care of my service needs quickly and responsibly, always looking to give added value with each visit More

by Kpnaughton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
February 10, 2024

Excellent service, had the Best buying experience there. Kayla and her team are the best. More

by J_fuhry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla Gannon
February 05, 2024

Exceptional service and customer communication during repair of my car everyone very professional and friendly More

by Jen’s ride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Tina Jaimie
January 16, 2024

They were very good with getting my truck in right away, also checking up on my appointment before I drop it off. They didn’t take long to find out what my problem with truck was! And they gave a nice new v More

by Jclarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Keenan
January 15, 2024

Mr tim from service explained me really well what was going on with my car , everything is good More

by Hairxnail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
January 10, 2024

Very pleasant visit to the service dept. Comfortable waiting area, and informing staff. Really is Quick service as they advertise. Good coffee machine, never have seen one. Quite like it. More

by iworkout47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service person