West Herr Ford of Rochester

They were very helpful in servicing my car. I arrived over 2 hours and they accommodated my schedule without any problems. I have been very pleased every time I go to this dealership for servic I arrived over 2 hours and they accommodated my schedule without any problems. I have been very pleased every time I go to this dealership for service. I feel that they go above and beyond to help me. More

I was greated as soon as I walked thru the doors. I was working with the staff finalizing my new Ranger Raptor paper work. It was a great experience and before I new it I was driving in my new ride. I was working with the staff finalizing my new Ranger Raptor paper work. It was a great experience and before I new it I was driving in my new ride. Excellent service More

I have had fabulous experiences with my visits there! James Ling was great and very efficient! James Ling was great and very efficient! More

Great to work with. Offered competitive price with minimal haggling and didn’t waste our time. Jenessa was a great sales person. Offered competitive price with minimal haggling and didn’t waste our time. Jenessa was a great sales person. More

We had extensive hail damage to our Mercedes. They did an amazing job repairing it! They did an amazing job repairing it! More

Had some collision work done and it was excellent! Zach is great to work with and an asset to the dealership! Zach is great to work with and an asset to the dealership! More

West Herr is a first class operation. From setting up the appointment to making sure I was aware of where they were at with my service I never felt ignored. From what I could tell, they h From setting up the appointment to making sure I was aware of where they were at with my service I never felt ignored. From what I could tell, they have a lot of happy employees. I sat in the waiting area. The young lady at the check out desk sits right there. I listened to her interactions with customers and other employee. They couldn’t have a better ambassador. Upbeat and helpful with an attitude that says to me I like where I work. That attitude is prevalent with everyone I encounter today in the service area. It’s a contagious culture! Well done! More

I had a great experience with the sales team. Friendly atmosphere within the dealership store Friendly atmosphere within the dealership store More

West Herr Ford of Rochester employees always go out of their way to satisfy every need, issue or problem I have had with any of my vehicles, either personally owned or used for work. Today I had an questi their way to satisfy every need, issue or problem I have had with any of my vehicles, either personally owned or used for work. Today I had an question regarding a number of marks left on my 2024 Ranger that were caused by a local car wash facility and needed to find out how to correct the problem. I stopped by the Collison Shop and Zach went above and beyond in helping me resolve the problem, he looked at my vehicle, cleaned it and explained the process to remove the marks that I originally thought were scratches. I would recommend all of the West Herr services offered at this location. More

West Herr Ford of Rochester (4545 W Ridge Road) has such an amazing group of people to deal with…specifically Zach and the women at the front desk in the Collision department. They are so friendly, out goin an amazing group of people to deal with…specifically Zach and the women at the front desk in the Collision department. They are so friendly, out going and exude such wonderful customer service in a time when customer service seems to be obsolete. I only required a small part painted for my Bronco but was was left with such a positive experience, that after leaving I told everyone I work with to go there for any work required on their vehicle (whether or not they own a Ford). Thank you again to Zach and the staff at West Herr for their out of this world customer service! Kim E. More