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West Herr Ford of Rochester

Rochester, NY

4.7
113 Reviews

4545 Ridge Rd W

Rochester, NY

14626

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Showing 113 reviews

October 21, 2024

Work was done on my truck was a excellent job service was great and thanks for the loaner More

by rwolfe0558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
October 19, 2024

Great service, clean, prompt, professional. Chris explained what was done for service & recommendations of further service needed, More

by Ritznancy19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
October 11, 2024

They were very helpful in servicing my car. I arrived over 2 hours and they accommodated my schedule without any problems. I have been very pleased every time I go to this dealership for servic More

by Clarac266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
October 09, 2024

I was greated as soon as I walked thru the doors. I was working with the staff finalizing my new Ranger Raptor paper work. It was a great experience and before I new it I was driving in my new ride. More

by stevengemuend
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris,Trevor, Ashley ,Jason and
October 05, 2024

I have had fabulous experiences with my visits there! James Ling was great and very efficient! More

by Jrichmond3rd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ling
October 01, 2024

Great to work with. Offered competitive price with minimal haggling and didn’t waste our time. Jenessa was a great sales person. More

by ryharter15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenessa
September 19, 2024

We had extensive hail damage to our Mercedes. They did an amazing job repairing it! More

by christiansargent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina, Julie and Jamie.
September 14, 2024

Had some collision work done and it was excellent! Zach is great to work with and an asset to the dealership! More

by Robert Flowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
August 12, 2024

West Herr is a first class operation. From setting up the appointment to making sure I was aware of where they were at with my service I never felt ignored. From what I could tell, they h More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane and John. I didn’t get the young lady’s name in checkout
August 10, 2024

I had a great experience with the sales team. Friendly atmosphere within the dealership store More

by Lola
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Seils, Joseph Mora
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