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West Herr Ford of Rochester

Rochester, NY

4.7
107 Reviews

4545 Ridge Rd W

Rochester, NY

14626

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Showing 107 reviews

August 04, 2021

Great service from start to finish great customer service! Great attitude More

by Christopherm1998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Mariani
July 27, 2021

After leaving the body shop I went to service to see if they could do an oil change even though online said I couldn’t get an appointment for 2 weeks. They got me right in! Kudos to Chris in service for h More

by tmlynch03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Mariani
July 24, 2021

Service was good. Disappointed in willtake me 3 weeks to get an appointment to handle a recall repair if a issue is serious to require a recall, it should be a priority for the dealer. More

by Msstoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher
July 16, 2021

Denise is a great person and very polite and helpful. She helps anyone that needs help.she goes out of her way to help you. With service or buying a car or truck. I give a a 5 star. More

by Josey538
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Warren.
June 17, 2021

Service dept was very interactive during this service event. Good job. Vehicle was acceoted as scheduled and fnished when promised, vehicle was clean. No issues or concerns. More

by grdiquatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
June 16, 2021

The service staff is friendly, efficient and knowledgeable. They keep you updated on the status of your vehicle. They offer deals on most brands of tires. More

by PK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher
October 05, 2019

honestly and professional approach After a terrible experience at another very well known Rochester Ford dealer, we visited West Herr to continue our search. the salesperson was poli More

by sorry, not doing that
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Warren, Jamie Hall
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