West Herr Ford of Hamburg
Hamburg, NY
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We had a problem with a warranty issue on our 2022 Kia Sportage. Rob Lalka was our salesman and he fought To get our warranty issue resolved. He went completely out of his way on a saturday afternoon to h Sportage. Rob Lalka was our salesman and he fought To get our warranty issue resolved. He went completely out of his way on a saturday afternoon to help our family. He got the issue covered at no cost to us. We want to thank him for his extraordinary customer service. He reestablished our trust with West Herr. More
Dealership is first class. Always improving the customer experience with updates to the service department. Service tech is knowledgeable and professional with a personal tou Always improving the customer experience with updates to the service department. Service tech is knowledgeable and professional with a personal touch. More
Mr Schrader is a very professional and a knowledgeable representative of the West Here Ford Co. He is a caring individual with a heap of patience dealing with our situation. representative of the West Here Ford Co. He is a caring individual with a heap of patience dealing with our situation. More
The service team is top notch. They are friendly and very professional. They keep you informed of what is happening with your vehicle. They are friendly and very professional. They keep you informed of what is happening with your vehicle. More
I recently had my 2015 Ford Escape serviced at West Herr Ford of Hamburg for a part recall .My vehicle was serviced by Mike of the Blue Team. I am happy with the friendly and professional service. I waited Ford of Hamburg for a part recall .My vehicle was serviced by Mike of the Blue Team. I am happy with the friendly and professional service. I waited for my vehicle and the recall was fixed in less than an hour. Courteous hello and goodbye with my paperwork. I have been a repeat customer of West Herr because I have been satisfied with the treatment I receive. I hope it continues. More
The service was great. Everybody was great. The time was great and the work was great. Everything went well I recommend going there for anything. Everybody was great. The time was great and the work was great. Everything went well I recommend going there for anything. More
Tony Sorento was very patient and met us on a Saturday morning. We ran into many problems but he worked them out and made sure we left with the car. morning. We ran into many problems but he worked them out and made sure we left with the car. More