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West Herr Ford of Hamburg

Hamburg, NY

4.8
261 Reviews

5025 Camp Rd.

Hamburg, NY

14075

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Showing 261 reviews

December 14, 2023

Service was quick and friendly the time frame was accurate. Would recommend the quick lane service More

by john_czaplajc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
December 13, 2023

I had a great experience. They serviced my car quickly and I didn’t have to wait long. More

by amwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
December 10, 2023

We had a problem with a warranty issue on our 2022 Kia Sportage. Rob Lalka was our salesman and he fought To get our warranty issue resolved. He went completely out of his way on a saturday afternoon to h More

by Jsautter
Recommend Dealer
Yes
Employees Worked With
Rob Lalka
December 06, 2023

Dealership is first class. Always improving the customer experience with updates to the service department. Service tech is knowledgeable and professional with a personal tou More

by blackvipurrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Borello
December 06, 2023

Mr Schrader is a very professional and a knowledgeable representative of the West Here Ford Co. He is a caring individual with a heap of patience dealing with our situation. More

by jjlaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
McKensie
December 02, 2023

The service team is top notch. They are friendly and very professional. They keep you informed of what is happening with your vehicle. More

by Dlawson703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bettcher
November 16, 2023

I recently had my 2015 Ford Escape serviced at West Herr Ford of Hamburg for a part recall .My vehicle was serviced by Mike of the Blue Team. I am happy with the friendly and professional service. I waited More

by meg585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bettcher
November 16, 2023

The service was great. Everybody was great. The time was great and the work was great. Everything went well I recommend going there for anything. More

by Olie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think it was Jesse
November 12, 2023

Tony Sorento was very patient and met us on a Saturday morning. We ran into many problems but he worked them out and made sure we left with the car. More

by jmalmeter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Sorento
Nov 20, 2023 -

West Herr Ford of Hamburg responded

We're glad to know that Tony was able to help you navigate through the process and ensure a positive outcome at West Herr Ford Hamburg. Thank you for sharing your experience, we appreciate it!

November 10, 2023

Their shop rate is deplorable never again will I go there I'm 72 and can do the work myself More

by renegade5454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob p
Nov 13, 2023 -

West Herr Ford of Hamburg responded

We are sorry to hear this. If you could please reach out to our Service Manager, Jerry, we would like to look into this further for you. You can reach him at, 716-202-3101. Thank you.

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