West Herr Ford of Hamburg

My parents and I have been long term customers at West Herr My dad was a Ford Employee I’ve never had such a bad experience as I did buying out my lease . Ally customer service is the worst I’ve ever Herr My dad was a Ford Employee I’ve never had such a bad experience as I did buying out my lease . Ally customer service is the worst I’ve ever had. Trying to discuss a vehicle worth thousands of dollars. Obviously off shore call center that I could barely understand . Your offer to finance at 7.19 % ? No thank you when Ford Credit Union was at 4.94 % for 60 months Not even competitive… Telling a longtime customer that it’s the end of the month and you are really busy to accommodate their request does not make me ever want to purchase another vehicle from West Herr again . Have previously only ever received exceptional customer service at this dealership with salesman such as Zach Zufato and Phil Gonser . Shout out to Mackenzie and Nicole for making a not so great experience better ! Have used your service department also for years with exceptional service . Made appointment for oil change and inspection this month for said vehicle . More

Always a pleasant experience every visit having excellent service! Robert Pontrello is wonderful! Thanks guys! service! Robert Pontrello is wonderful! Thanks guys! More

Bill Peese and his daughter and staff were the best people me and my wife have dealt with at any dealership. I would recommend them for sure, they where great people, definitely would go back ! people me and my wife have dealt with at any dealership. I would recommend them for sure, they where great people, definitely would go back ! More

West Herr has always treated me fair and all the employees have been nice and also helpful. Mike my service manager is polite and knowledgeable and takes good care of me and my vehicle. employees have been nice and also helpful. Mike my service manager is polite and knowledgeable and takes good care of me and my vehicle. More

Always great service at west herr. Oil changed and new tires at an affordable price. Oil changed and new tires at an affordable price. More

Sabrina Courteau was a real pleasure to deal with. She went above and beyond to help me find the vehicle I wanted for the best value. Emmit helped me also with all the electronics She went above and beyond to help me find the vehicle I wanted for the best value. Emmit helped me also with all the electronics More

Great service and very professional. I would recommend to friends and family for service on there vehicle I would recommend to friends and family for service on there vehicle More

Going on a trip, our service advisor Mike Betcher got the car in before the trip, made sure we were good to go. As always, very satisfied with our experience. car in before the trip, made sure we were good to go. As always, very satisfied with our experience. More

They were thorough, professional, pleasant, and my inspection and oil change and tire rotation was completed timely. inspection and oil change and tire rotation was completed timely. More