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West Herr Ford of Hamburg

Hamburg, NY

Overview
Reviews
Vehicles
4.8
261 Reviews
Call Dealership (888) 298-2246

5025 Camp Rd.

Hamburg, NY

14075

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Showing 261 reviews

April 23, 2024

Friendly, professional, courteous staff members. They were attentive and extremely patient and helpful with my desires regarding the vehicle that I wanted and didn’t “push” their ideas on Mr. Much a More

by Clkntc@aol.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Schrader
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April 23, 2024

Very knowledgeable. Explained every step in detail, friendly. Asked me if I had questions. I would recommend him highly More

by joeianni69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
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April 23, 2024

Excellent! ! Expertise is fantastic, Very Informative, Always a delight to visit with my sales person. More

by msmillie613
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sabrina Courteau
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April 21, 2024

I always have my Fords serviced here, I know it will be done right the first time More

by Grampoo415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corie
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April 18, 2024

Quick Lane service- have had an entire set of lug nuts and two different sets of wheel locks mysteriously disappear while swapping winter and summer tires and rims. “Manager” gave me a set of chrome lug n More

by Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerry
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Apr 18, 2024 -

West Herr Ford of Hamburg responded

We are sorry to hear this was your experience with us, Danielle. If you could please reach out to our Service Manager, Tyler, at 716-202-3151 or tsulski@westherr.com. Thank you.

April 12, 2024

We have been doing business with Jim Clifford for many years and have always found his service to be exceptional. We are long time very satisfied customers. More

by Jim.mccausland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Clifford
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April 04, 2024

This dealership is by far the best managed group I’ve ever dealt with. Knowledgeable and accommodating More

by Carrie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Sorrento and Mackenzie Green
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April 03, 2024

I always attend to this dealership. They are pleasant, helpful to solve any problem thank you More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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March 05, 2024

I brought my car in to have the back-up camera looked at. The service tech asked if it was okay to run diagnostics to assess the problem. I agreed to the diagnostics but was NEVER informed that I would be More

by itech1200
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
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Mar 05, 2024 -

West Herr Ford of Hamburg responded

We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, Jerry, we would like to look into this further for you. You can reach him at, (716) 202-3101. Thank you.

March 02, 2024

Friendly, efficient service and you can call ahead of time and find out wait time More

by Kitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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