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West Herr Ford of Hamburg

Hamburg, NY

4.8
273 Reviews

5025 Camp Rd.

Hamburg, NY

14075

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Showing 273 reviews

June 16, 2021

Vaune was amazing!!!!! She was communicative and intimidating. During the process I was provided a loaner car as my previous car was unsafe to drive. They found exactly what I wanted! I got an incre More

by Coynect
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaune Gresco
June 16, 2021

I've been dealing with West Herr for over 24 years and have the highest praise for Scott Bieler and his cast of employees. I recently dealt with Samantha and the Body Shop crew who handled my needs in bot More

by janticolasr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Gross and Ken Meyer.
May 25, 2021

Nice job. Quick turnaround !!! Pleasant and professional employees. Clean surroundings. Free Coffee. I will be returning and make an effort to tell others about Quick lane. Bravo to West H More

by Themick51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean @. Quick lane
May 22, 2021

Excellent service. Went above and beyond. I am very happy and excited! Professional and courteous. I am glad i went to West Herr. Thank you. More

by Kms101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alica
May 10, 2021

I was running some errands and noticed I needed an oil changed. Drove by the quick service at West Herr. I stopped in for a oil change and service and was in and out in less than one hour. Great service a More

by Docbob3704
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary
May 07, 2021

Exceptional customer service and awesome communication by Bob, keeping me updated on everything. The service team even had my truck washed and ready without any issues. Thank you also for the rental car! More

by GT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert (Bob)
April 23, 2021

Always a pleasure going to the dealership! Service is the best they are always there to help you and go out of their way. I thought I was going to wait and when I got there Mike already had a loaner set asi More

by micheled4487
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bettcher
April 13, 2021

Had my first oil change/ tires rotated today. Ben was excellent !! Friendly, very clean and fast. Would recommend to anyone looking for a vehicle or for service. Great job west herr ! More

by homolablue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben
April 03, 2021

I had my 2017 Ford Escape in for repairs . My check engine light came on an would not go off. Called West Herr for an appointment and they got me an appointment within a couple days. The service was gr More

by jcerroni1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
March 24, 2021

Excellent car buying experience with salesman Jim Clifford. Professional, knowledgeable and friendly! Technician Brandon was superb in explaining electronics and new features like Bluetooth. Would de More

by susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Clifford, Brandon