West Herr Ford of Hamburg

Brought 2 trucks and now they have wasted my time because I got spray bed liner appointment and every time I go there I get a excuse why they can’t do it. They have lost my business I got spray bed liner appointment and every time I go there I get a excuse why they can’t do it. They have lost my business More

Couldn't Be Happier! It was time to trade in my Lincoln. The process was seamless and quick. The sales agent was knowledgeable and very patient while determining my needs It was time to trade in my Lincoln. The process was seamless and quick. The sales agent was knowledgeable and very patient while determining my needs and wants. Test drives were arranged for numerous options/brands without question. I leased an escape and I love it! West Herr is the only place to purchase your vehicle! More

Loaner car fallacy I arranged a loaner car while my car was on for another attempt to fix an engine issue... Was told after I arrived that loaner was not reserved bec I arranged a loaner car while my car was on for another attempt to fix an engine issue... Was told after I arrived that loaner was not reserved because I didn't check with Ed Shaffer, service manager I had confirmation, service desk seemed to cancel Then... Delay to diagnosis problem before I can get loaner Still waiting, frustrated and angry More

I purchased a used 2009 Ford Fusion. The process was fast and easy. I am very pleased with the vehicle and the customer service I received. I will definetly buy here again. fast and easy. I am very pleased with the vehicle and the customer service I received. I will definetly buy here again. More

As someone who works hard for my money and a small business owner who cannot afford to make a poor auto purchase. I needed a car and a dealer who i could trust with my financing and auto purchase. business owner who cannot afford to make a poor auto purchase. I needed a car and a dealer who i could trust with my financing and auto purchase. I chose West Herr and I could not be happier. My new Focus is wonderfull and I cannot be happier. Thank you West Herr for making my purchase experience a pleasure.. More

I have never bought a car from a dealer before (mostly due to pushy salesmen) But going to Mike at West Herr was the best experience ever. He helped me immensely and never pushed me into buying something due to pushy salesmen) But going to Mike at West Herr was the best experience ever. He helped me immensely and never pushed me into buying something I didn't want. He helped with my trade and got me into the car I wanted quickly. On the actual day I purchased the car I was out with my 2012 Ford within 3 hrs even though it was Mike's day off he came in and was very patient and I never felt rushed. Can't say enough good things about Mike and the dealership. But I will definitely be back when it is time to replace my husbands vehicle. Thank you so much for everything. Love the car and feel great about purchasing it from you. More

When my favorite car salesman ever, Skip Fred, retired, I was at a loss for who I was going to go to when I needed something for my car. When I called over to West Herr, I was transferred over to Don Nowak. was at a loss for who I was going to go to when I needed something for my car. When I called over to West Herr, I was transferred over to Don Nowak. He explained that my paint protection plan did not cover chips in the paint caused by stones. He offered to order touch up paint for me. I told him that I don't get out to Hamburg that often and he said he'd hang onto it for me. I called 2 months later and when I gave him my name he immediately told me "I've got it right here on my desk." When I arrived there he came right out and handed me my paint with a smile. I LOVE great customer service and West Herr in Hamburg has never failed to provide it. Over the years, we have purchased 7 vehicles from Skip. More

Me and my family have been dealing with Jim Clifford for years and as a result we don't even think about looking for a car somewhere else. Jim is very knowledgable and accomodating. He works very hard to ma years and as a result we don't even think about looking for a car somewhere else. Jim is very knowledgable and accomodating. He works very hard to make our car buying experience as painless as possible. More

My husband and as well as our two boys and daughters-in-law have been dealing with West Herr Ford of Hamburg for 14 years. We have always been treated with respect and helpfulnees from the tim daughters-in-law have been dealing with West Herr Ford of Hamburg for 14 years. We have always been treated with respect and helpfulnees from the time you walk in the door right through to the service department. We are never rushed or pressured. Vaunne has become like a family member. She takes all the time we need. She is very patient. The service department also takes time to listen and also explain. They go beyond what is expected. We recently bought a car that we intend to tow behind our Motor Home and weren't too sure what we needed to do. They have instructed us and check our vehicle every time we come home to make sure eveything is still O.K. We wouldn't think of going anywhere else. We wouldn't feel like home. Mary Kay Hamburg, New York More

LIED TO ME ABOUT REBATE BETWEEN TWO SALES REPS TRIED TO SPLIT THE REBATE I ASSUME SPLIT THE REBATE I ASSUME More