West Herr Ford of Hamburg

Jason Starnes demonstrated outstanding customer service when I came in for an oil change yesterday. It was quite busy & I had a long wait. After I had been sitting there approximately 2 hours, a lady came when I came in for an oil change yesterday. It was quite busy & I had a long wait. After I had been sitting there approximately 2 hours, a lady came in and the man who took care of her told her the same wait time ( about 2 1/2 hours) the man offered her a shuttle. When Jason said I was all set I told him that If I had been offered a shuttle I would have taken it. He apologized profusely and adjusted my bill. He turned what I might have remembered as a bad experience into one that I will remember as one that this employee turned into a positive one. Kudos to you Jason and thank you! Sue Capretto More

Excellent service every time I come in for my yearly service on my F350 inspection and oil change service on my F350 inspection and oil change More

Accommodated us quickly as a tow in, found the problem and fixed same day, excellent communication and friendly service! and fixed same day, excellent communication and friendly service! More

Always very responsive and pay attention to detail. QuickLane service has been excellent. Good to know we can get quality service to keep our Edge Sport in tip top shape! QuickLane service has been excellent. Good to know we can get quality service to keep our Edge Sport in tip top shape! More

Very professional, helpful, personable. Experienced and knowledgeable. Recently purchased used car there that needed some service. Everyone I came in contact with put customer service first. knowledgeable. Recently purchased used car there that needed some service. Everyone I came in contact with put customer service first. More

Overall a great experience. Our salesperson bill pease went over the top to find us the right vehicle in our price range. Will be purchasing all my personal vehicles and company vehicles there in the futu went over the top to find us the right vehicle in our price range. Will be purchasing all my personal vehicles and company vehicles there in the future More

I went into quick lube for oil change and tire rotation Every one was great , professional and polite Even though there was many people in there They made you feel like you were the only one there. G Every one was great , professional and polite Even though there was many people in there They made you feel like you were the only one there. Great Service !!!! More

I've purchased and leased 6 new vehicles from here over the years... always have been treated good.. the years... always have been treated good.. More

I’ll never go anywhere else. Everyone is friendly and professional and I never have to worry about anything. I know I’m getting the best service and they are never going to do anything they don’t need to professional and I never have to worry about anything. I know I’m getting the best service and they are never going to do anything they don’t need to do. Also, as a hearing impaired person Dean made sure I was able to understand everything. More