![](https://dealerrater.com/ncdn/s/25.20241216.926/Graphics/icons/close-x-orange.png)
West Herr Ford of Hamburg
Hamburg, NY
Filter Reviews by Keyword
By Type
Showing 261 reviews
Top notch sales people. Service department is very professional and courteous. They really care about making everything perfect before you walk out the door. professional and courteous. They really care about making everything perfect before you walk out the door. More
My early morning issue after along commute from PA was handled in a courteous and prompt manner. Upon any visit with this staff I am completely confident and appreciative. handled in a courteous and prompt manner. Upon any visit with this staff I am completely confident and appreciative. More
I love West Herr Ford. I have been a customer since I purchased my 1971 Pinto. Every three years I would get a new Ford. Now of course when I call Ron Czech I tell him exactly what I want and when he cal purchased my 1971 Pinto. Every three years I would get a new Ford. Now of course when I call Ron Czech I tell him exactly what I want and when he calls me to tell me he thinks he has found my car, he is right on the money. I can drive away in my new car after a few signatures. More
Jason Starnes demonstrated outstanding customer service when I came in for an oil change yesterday. It was quite busy & I had a long wait. After I had been sitting there approximately 2 hours, a lady came when I came in for an oil change yesterday. It was quite busy & I had a long wait. After I had been sitting there approximately 2 hours, a lady came in and the man who took care of her told her the same wait time ( about 2 1/2 hours) the man offered her a shuttle. When Jason said I was all set I told him that If I had been offered a shuttle I would have taken it. He apologized profusely and adjusted my bill. He turned what I might have remembered as a bad experience into one that I will remember as one that this employee turned into a positive one. Kudos to you Jason and thank you! Sue Capretto More
U can’t beat the service I went in for oil change. And had new wipers put on and tires rotated. And Jason was awesome I wasn’t there for long. I always go there for service had new wipers put on and tires rotated. And Jason was awesome I wasn’t there for long. I always go there for service More