West Herr Ford of Hamburg

Mike B was very professional and helpful. He understood my situation and was straightforward about the options and the issues. He dealt directly with the warranty company and explained what w He understood my situation and was straightforward about the options and the issues. He dealt directly with the warranty company and explained what was covered and what wasn't. Very grateful for his assistance. More

Minor Collision work done well, friendly & courteous experience except wheel refinishing not communicated to Orchard Park location. (I started at the Amherst location and was directed to Orchard Park f experience except wheel refinishing not communicated to Orchard Park location. (I started at the Amherst location and was directed to Orchard Park for an appt - went and they did not have me scheduled but found out it was an appt in Hamburg BUT for the wheels I would need to go back to Orchard Park. It took 3 days to do what could have been done efficiently in 1 day) More

They make you feel like family,and I love my family. Thanks to everyone especially Jim Clifford .((The Best) Thanks to everyone especially Jim Clifford .((The Best) More

I spoke to Bob. Very friendly and courteous. Had my vehicle inspected oil change tire rotation. Took less time than anticipated. Very satisfied. Very friendly and courteous. Had my vehicle inspected oil change tire rotation. Took less time than anticipated. Very satisfied. More

My particular salesman, Bill Pease, is what made my experience excellent at the Camp Rd. West Herr. Being my third used car in the last 18 mos., I was not looking forward to the whole process. Bill plu experience excellent at the Camp Rd. West Herr. Being my third used car in the last 18 mos., I was not looking forward to the whole process. Bill plucked me from the sales lot and gratefully took the reigns from there. I now have a reliable vehicle that was in my price range and both the exterior and interior could pass for new. Bill’s personality made the process painless. I’d confidently send anyone to him who’s looking for a vehicle. More

Sabrina was great! I will definitely use her again in the future for my next vehicle I will definitely use her again in the future for my next vehicle More

Fast service at a good price. The battery needed to be replaced in the 2014 Escape. The battery needed to be replaced in the 2014 Escape. More

Everyone from the moment we walked in the door was friendly and treated us with respect. friendly and treated us with respect. More

West Herr completed collision repair this week and I am completely satisfied. Rental was arranged per my request due to hip replacement surgery without issue. Car was delivered totally clean and repair wor completely satisfied. Rental was arranged per my request due to hip replacement surgery without issue. Car was delivered totally clean and repair work seems exceptional. More

They were quick, professional, and courteous. Very helpful resolving the issue. Also helpful with suggestions with other questions that arose. Very helpful resolving the issue. Also helpful with suggestions with other questions that arose. More